LOFT

LOVE LOVE LOVE LOVE LOFT! I love this location as well. The employees are ALWAYS willing to help you do the dirty work, from needing a new size in the dressing room to going in the back to see if they have any in the stock room! They always seem to go out of their way during any inquiry i’ve had. I am guilty of my entire closet containing ALL loft clothes. When I was a little heavier it seemed to be the only brand that flattered my body still and as i lost weight… their style STILL complimented my body. Their manager Denise who I’ve dealt with on MANY occasions has always been outstanding. I’ve seen her patients hold even during pretty intense situations. She truly shows her customers concerns come first. You will not be disapointed with their clothes nor their customer service. GO GO GO!
I see a lot of negative review here. I think because it is probably much more likely for someone frustrated to leave a review than someone satisfied for a clothing store. I can vouch for the rest of the LIVE LOVE LOFT girls when I say they have a massive followings of regulars. Try it out for yourself before you knock em.

On June 1^st 2015, I purchased an item from the Loft in the Westfield Garden State Plaza Mall in New Jersey. The item was not in my size in the store, so I asked a clerk to order it for me and have it mailed to my home. The clerk said she did not know where the store iPad was to process the order, and asked over her headset where it was. No one knew where it was so she sent me to look for «a short Spanish lady» in another section of the store to ask her. Why she did not go and find it herself is beyond me. Additionally, that type of profiling is rude. She should have at least provided the name of the employee if she didn’t plan to assist me herself.
I looked in the other section of the store, and did not see anyone who looked like an employee. I waited at the cash register for someone to assist me. All the while I was looking over at a lady who was going through racks of clothing, appearing to be a patron like myself. Suddenly the lady walks behind the register and begins folding clothes and it becomes apparent that she is an employee and not a customer.
I wait patiently while looking at her and not saying a word, and after a few minutes, I say «excuse me are you able to help me?» She acts as if she has just now seen me, despite the fact that I was standing directly in front of her. I explain that I would like to purchase a skirt but in a size not available in the store, and ask if she can process the purchase and have it mailed to my home. She takes my information, including my credit card number, but never asked for my billing address.
I said «excuse me I have a different billing address than the shipping address, can I give it to you before you place the order?» She brushed me off claiming that it doesn’t matter if the billing address is different. I know full well that it does matter, so I responded saying that it does matter because the shipping address does not match the billing address on file for the card I used and there will be issues with the purchase.
The clerk rudely ignored me and continued trying to process the order but was met with an error message each time she tried to process the order. She entered my information all over again. still ignoring the fact that my billing address was listed incorrectly, and the same issue persisted. At this point she went to find another employee to ask for assistance. When the employee came i explained what happened, and she rudely said, «well you didn’t even capitalize your name or put in the correct billing address so I’m not sure how you expected it to go through.» Indignant, I replied: «Excuse me, your colleague was the one who entered all the information, not me, and I told her repeatedly that my billing address was different than the shipping address yet she chose to ignore me.»
The second employee did not acknowledge what I said and rather shoved the iPad at me and told me to enter my information again. I entered all of my information and then the second clerk, who clearly was struggling to use the iPad, managed to clear everything and had to start over. The next time, the clerks entered my information together, and swiped my card on the card reader. The charge allegedly did not go through according to them, so the swiped again. Once again there was an error so they typed my card information manually. This time the charge was processed and I received my order confirmation via email.
When I checked my bank account this morning, I saw not one, not two, not even three but FIVE charges from LOFT for the same item. I was irate, especially since I was rudely ignored when I tried to correct my billing address, and since I was assured that I would only be charged once. The sales associates in this store are rude and unhelpful and I would not recommend shopping in this location at all. Sadly, it appears that nothing has changed since the previous reviews were written.
These associates have ZERO customer service skills and should be reprimanded, retrained or dismissed from their position. How dare you ignore a customer standing in front of you and then ignore her when she corrects you after incorrectly entering her information?
What kind of training is LOFT offering their employees? I am disgusted at my experience here and expected better from the LOFT brand. This will be my last purchase from this store, if not from LOFT as a whole.
This store really needs to be audited and employees performance reassessed. Do not shop at this store.

cute and affordable stuff but the workers are incredibly RUDE! Every single staff memeber is RUDE as ever. I asked for a different size, they told me they didn’t have it but i went out and found a whole bunch in my size. Asked for something else, they told me it was discontinued and no stores were carrying it any longer. LIES. Every time I asked for help, they just stared at me blankly. I just don’t want to be bothered. Theres always a line and the store is a mess! The employees really don’t care about the store or their customers. RUDE RUDE RUDE!

My review is for the Loft at Garden State Plaza.
The store has a really good selection of clothes, and if it wasn’t for the lack of common sense and customer service by some of the sales reps that work there, I would’ve given the store more stars.
There is an older lady who is a sales rep at this store who has terrible customer service ettiquette. I had stood in line, waited my turn to be rung up and also to obtain my newly opened Loft account number. It’s not as though I was done with my transaction and walked away and came back… There was another customer who apparently knew this particular cashier and insisted she ring her out… she was after me, of course. The cashier rushed through my transaction, and when I asked for her to look up my account info (so I can purchase more items on the Loft website), she told me to step aside and to wait so she could help the customer after me. Because we were only a few inches away from each other, I could overhear the customer asking for a «discount» on a full-​priced item and asking what the cashier «could do for her». Uhm, isn’t this technically theft?
I wasn’t about to wait around for this idiot cashier to be done butt kissing this other customer, and asked another associate to help me. She was actually helpful and the original cashier looked embarassed and surprised that I didn’t listen to her. Sorry but not sorry, my time is just as valuable as your friends’ time, who you’re apparently hooking up with unnecessary discounts.
There are other Loft stores in Paramus, go to them instead if you want decent service.

Felt compelled to finally write a review for this location. It’s only getting 2 stars because they have a bigger selection than Edgewater. It would be negative stars if it was based on the staff. This location always has the worst customer service. They don’t greet people, even when they see you’re going into the fitting room. Janine in particular (6÷10÷14) looked at me as I stood in front of an empty register & turned the other way & asked another employee to ring me up. The other employee was busy & poor Janine had to actually walk over & ring me up. She asked how I was followed by huffing & rolling her eyes exclaiming how busy she was. She then passed me my receipt & walked away. That’s when I stood in shock as I had to reach over the counter next to the register & take my bag which she never passed over to the customer side of the counter. No one is my slave but I do not feel comfortable with my hands anywhere near the employee side. She did not say goodbye or thank you. She walked away with no respect. Very rude. I’m fed up with the customer service I receive at this location. It has become so constant. I hope I got the girls name right. This was the name on my receipt. She needs to be trained on customer service. Everyone there does. The other reviews are right & those are from years ago. Clearly nothing is changing!

Is it just me, or is most of the staff assigned to the Garden State Plaza Petite section lacking in customer service? It is uncomfortable to shop there. They are always turning their heads away, busy doing everything except for providing customer service. I’ve worked retail in that same mall, so I know how it feels to work on the other side of the cash register! Try cracking a smile.

This review is for the store at Garden State Plaza. I love the clothing at Ann Taylor Loft, its always affordable and fashionable, two things that are hard to find. Unfortunately the staff at the GSP store are extremely unpleasant. Every other LOFT I have visited in the tri-​state area, and I have visited almost all of them that are close by, the staff is pleasant when it comes to returns, using coupons, customer assistance, etc; however, the type of people employeed at this particular store seem out of place. They are all young, rude, and do not fit into the overall style of the store. They have long colorful acryllic nails and big gold hoop hearings, seriously are we in paterson or paramus? Management should really think about the types of people they hire, this definately does not fit the LOFT image.