Paramus Puppy Spa

I have a Weimaraner who does not like to be bathed at home. So I gave it a shot and brought my dog to be bathed at the Paramus Puppy Spa. Since it is a short hair dog, I only needed the bath and supplies for my pet, and every since I took my dog to Paramus Puppy Spa, my dog knows the days of the bath and automatically jumps in the car to go… I never saw that coming. I can tell that the workers/​groomers at this placed took care of my dog so well, that my dog (their customer) was eager to go back. I don’t know if I should feel offended that my dog prefers to be bathed there more than it likes to be bathed by me! The front desk staff is very helpful and professional. I have three other friends who take their smaller size dogs there to be groomed and they love the place as well.

We have a shitzu and being taking her there for the last year since we moved to Fair Lawn. Great service! Nice and friendly staff!

I always bring my little guy here for a haircut and the staff is always friendly and upbeat. I have also contacted them for appointments on a very short notice and they always are willing to work with me. There are other plenty of groomers in the area, but based off my great experiences with PPS I will keep taking my dog there.

I’m disappointed with our second visit. It would be one star, were it not for the speedy service and friendly people. They chopped our bichon up and tried to blame the poor cut on someone else (they are the only ones to touch the dog in 6 months). Assured me they understood how to cut a bichon. NOT TRUE. Every dog comes out looking like a mini poodle. Will look elsewhere.

I will never take my dog here again. The customer service was terrible. I recently relocated and wanted to find a new groomer close to my home. Over phone they were as nice as pie. When I picked him up the price was 20 dollars more than what they told me, and I was a bit surprised, but said «ok», it being the first time there and the girl went on to talk saying «how bad my dog was, he was terrible, just sooooo bad, he was bad in the bath, he was bad in the table, he was just so bad. «. She was a terrible rep for this place. I have a 14 lb Shihtzu and this was a new place. At my old place when I brought him for the first time they handed him over and said that he was skittish and this is to be expected and they took the time to talk to me they didn’t just tell me over and over how bad and terrible my dog is! Super terrible customer service. I’m usually not so sensitive, however, this really got me.

I had been taking my dog here for about two years. Although the grooming was generally ok, the customer service is not.
The first time they groomed my dog, they nicked her, they made a note and they never nicked her there again.
Every time I took my dog there, I made a point to tell them please do not cut the hair by the eyes. I was always told they would not but after each groom, about 50% of the time her eye hair was cut which would take a long time to grow out and irritate her and 50% it was not.
When I gave them specific instructions on how I wanted her groomed, I was yessed to death but they wouldn’t follow through. When I brought a photo with written out concise instructions they yessed me to death and Andrea told me they didn’t need the photo. The cut, obviously, didn’t turn out as I had hoped, despite speaking to her specifically about it and giving her a photo.
The last straw was when I asked them to cut her face short but keep the top knot and I showed them a picture, I was, again, yessed to death. I came in and they had chopped off her top knot! It took 5 months to grow back! No apology after I spoke to Andrea who I had told to make sure the top knot would not be cut. She flippantly just kept saying yes, yes yes at the time. Instead, Andrea sent out another employee to collect my money while she hid in the back. I have not been back since. They had the nerve to call me to ask me to come back. I will never send my dog there again. Why would I pay all this money to have my requests ignored?

We have tried many groomers over the years, but Puppy Spa is the best. Seriously. They do a great job, and are prompt. They take my dog at her scheduled time, and usually call me within one to two hours for pick up. What a nice change after spending five years taking her to groomers who stick her in a cage for 6+ hours. Here’s the best part… my vet actually asked who is grooming her because they did such a great job. Finally, it is the first time that a groomer has completely respected my instructions.

My 1^st time was an amazing experience. Paramus Puppy Spa was so nice and welcoming I had no problem leaving my puppy yorkie there. They did exactly what I wanted and I felt comfortable that my baby was in good hands.

I have been coming to Paramus Puppy Spa (PPS) for a few years now and I LOVE THIS PLACE!
First of all, they do a great job with my cock-​a-​poo, Twix. He’s always looking and feeling great when he leaves PPS!
Second, every since staff member is a JOY to work with. I’m always greeted with a smile… I can even hear it when I call in! The staff is so professional and SUPER FRIENDLY!
Third, they do their BEST to accommodate their customers schedules are help with emergency situations. My dog was sprayed by a skunk… twice within the past 3 years… and BOTH times PPS was able to take him the very next morning to help out with this STINKY situation! They recognize the emergency and bend over backwards to help out!
Also, they are quick! Don’t be mistaken, because this is NOT at the expense of a job well done because I’m always pleased with their work. A few months ago when I was picking up Twix after his cut I was told that he might have allergies since they found some scabs on him and his eyes were messy. I was actually on my way to the vet, so when I asked the vet said that PPS was right and Twix was suffering from allergies! WOW! I was so surprised because he never had this problem before! I was so thankful to PPS for not only having the knowledge of what it was, but for taking such good care of him during the grooming session and letting me know.
I can’t say enough positive stuff about PPS and how much I love their services. Give them a try and let them know that Twix sent you. :)