REI Paramus

REI likes to take all my money… I tell myself I’m going in there for one little thing and come out ready to climb Everest!
This particular location is convenient (for NJ that is). Has lots of parking, good selection of bike accessories and plenty of hiking gear. The staff is pretty friendly and knowledgeable.
It’s closed on Sunday (along with most of Paramus), so keep that in mind when planning to visit!

Dropped the ball for a Christmas gift. I came in the store for a Patagonia vest that said it was in-​stock in the store. After asking many sales associate, they said there was an error and told me I could order offline and apologized. I made sure and confirmed 3 times with them that the order would be at my doorstep before Christmas. Not only did it not arrive, it turns out it is on back order for 30 days. Not the service I expect from REI.

Love REI to death, but the store manager here, Alyssa I believe, with tattoos all over her body, was quite rude to me when attempting to return merchandise in excellent condition. Why would REI hire such a thing?

I came here today to attend a class on backpacking and I had a wonderful experience. The instructor, Dennis was very knowledgeable and nice.
They seem to have a better selection on their clearance merchandise in comparison to other REI stores I’ve been to. They have something for everyone.

ItI received a Fitbit for a present and I couldn’t get it to work. When I went to the store the couldn’t far ot ti work either, but a new one came out and it cost a few extra dollars so I bought it.
I liked the Fitbit so I was buying one for a friend. I went to REI and finally got someone to unlock the case and get one. There was a 20 gift card and I saw some sun glasses with 20% off.
I get to cashier and he’s inexperience. No discount and no 20 coupon and he needs to find a glass case. For 15 minutes he’s looking for a cade trying to access my coupon and give me my discount for the glasses.
Now I find out the coupon isn’t good for 5 days.
I canceled the glassed and will not go back.
I don’t mind paying extra for better service, leave the attitudes at home REI employees

Below average mall for the NJ area, because there is a high end mall like Short Hills about 30 minutes drive from Jersey City if you have the luxury of having a vehicle. Definitely no where near the selection you have in the city, but there are the basics which I’d give easily give it 5 stars for sure.
You get Macy’s for men’s and women’s clothing, shoes, sportswear, casual, makeup, etc. There’s several stores similar to Foot Locker, but I always go with them since I grew up seeing them in malls in the area. The big plusses for me are all the ghetto food chains that are in the newly renovated food court which includes Sarku Japan, S’barro, Taco Bell, Burger King, Popeye’s and Panda Express to name some of the more notable ones. There is also a McDonald’s up at the main entrance of the mall and also happens to be where the bus stop is for anyone coming over from the Greenville or Journal Square areas of town. The only healthy store I’d say in this mall is Jamba Juice which is in the back entrance of the mall where you take a bridge over coming from the PATH train station.

REI are REI’s.
If you never been, you should check one out.
This one is like every other one I’ve been to. Tons of outdoor gear for various outdoor activities. They are a bit pricey but usually have a nice selection. Campmor is nearby so check them out if you’re bargain hunting.
This store was great on my last visit. Workers were friendly and helpful. Better yet, I got the best deal there. I received my dividend check from REI– become a member totally worth it. I picked up a pair of NRS neoprene booties for kayak fishing. They were last year’s model. $ 50 cut down to $ 14.38. Perfect condition. With a 20% off coupon on top of that I ended up getting cash back. A good day.
Nice store but better deals!!!
Have fun

The staff here is always really knowledgeable and attentive. A couple years ago, I was new to cycling and brought outdoor shoes instead on indoor shoes. Yea, stupid, I know! I quit cycling and now I’m back at it. I needed new shoes recently. The staff helped me pick great shoes and put my clips in. I was out he door in no time. The staff and my mom thought it was hilarious. Eh, me, not so much
This store is always clean and organized. Some apparel can be found cheaper other places, so shop around.
I also shop online for deals that won’t be in the Paramus location. Overall, this store is a great!

I come here often as well as the many competors in Paramus. I came looking for a particular running shoe but they only sale it online. I didn’t want to go through the hassle of ordering it and coming back with a high probability that I still wouldn’t want it. I was directed to the clearence rack which could contain an item I would like since people order then don’t go through with the purchase. I did find sandals to replace my horribly weathered ones plus I picked up sunglasses for driving. They sell most of what you need to overcome the zombie apocalypse as a survivalist. On all my trips here, they are pushy with having you sign up with them.

Huge outdoor outfitting store. Good selection of hiking, camping, and biking supplies, though the running selection was nearly non existent. The brands are typically high end like Patagonia and North Face, so prices are high so look for discounts and sales. The staff is fairly friendly and helpful and even helped us box up a purchase for shipping overseas.

Very expensive professional sports good. They got lots biking goodies and clothing. I like to go there just to look at their products. They are over price at that store, you can find the same item with better price. Maybe their rental is too high at the spot. Their customer service was very awful, it once piss us of and we decide not to buy from it again.

Definitely an awesome store to check out. They carry a ton of cool stuff. Don’t be phased by the few bad reviews that are on here. I have never had anything but good experiences at this rei location. Great customer service and tons of useful information. There are info sheets provided at most of the gear sections so that you can read up on tech specs if there isn’t an available sales associate which is awesome.
Compared to it’s local competition, campmore and ems (which recently went out of business), there really is no comparison. The store is always neat and clean and everything is easy to find. Plus the guys in the bike shop are great and really know what they’re talking about. Definitely my favorite store around.

Bike Shop is very responsive to my needs even thou I did not buy it there. Had an issue with some bar tape I bought there and no questions asked it was taken care of. (NO HASSLES !)
They go out of the way to accommodate what may be trivial to someone else but is important to me.
They are also willing to show you how something is done not just charge you and take it behind closed doors.
Last there always good to talk bikes, riding and shop talk and they remember you as a customer. They know my name (Good or Bad LOL)
Bottom Line: Very Pleased and trust them with my bike (Which cost a small fortune, don’t tell my wife)

Garage Sale! It’s always nice to purchase good equipment at a discounted price. Most of the time, people return the equipment for silly reasons. But yesterday I drove to their regular garage sale and I am really disappointed in the handling of the line. I was roughly between the 40^th/​50^th person on the line, should be roughly the 2^nd wave in but there were many people who cut the line (roughly another ⁴⁰⁄₅₀) and some walked away with items that I wanted. I think they should have an employee there a few hours earlier giving ticket numbers out to everyone that comes, but I could see the difficult in that too because some will leave as soon as they get a ticket and come back when it opens.

I’ve bought 3 bikes from REI. The first two from Marlton and just recently from Paramus. I drove over an hour to pick this one up. They wheeled it out to my car for me and helped me load it in. When I got home, I reinstalled the front wheel and realized the brakes were adjusted with the front wheel installed backwards (tire is directional). Then I realized a component was missing. Called them up and they offered to ship me the part. No explanation as to why they failed to install it. Half of the missing part arrived and when i called back to ask about the remainder of the missing part i was basically told «we don’t have it, your problem now. call the manufacturer». Manufacturer is responsive but doesn’t excuse the lousy service.
Way to treat your co-​op members.

Love this store. Great staff, great selection.
Become a member and get access to used gear garage sales… awesome!

Good place to shop for all your outdoor needs. Not as many sales on big brands (Patagonia, Marmot) as I’ve seen elsewhere. You can get some decent bike gear here at good prices (props to the awesome Camelbak insulated bottles — the best!).
Problem here is, as a cyclist I would not recommend buying a bike from them in store. They carry okay brands, but personally you are better off going to a specialist store to make your purchases. The prices are better and you will probably find better frames. Same deal with accessories.
But they do have a good selection of other items especially for hikes, camping et al. I just honestly use this place like a best buy … I scope out items and find it cheaper on line …

I’m happy with the selection of products here, less so with the customer service. There weren’t many people working the floor, and those who were kind of stood in one area. That said, dad, sister, and I did get asked whether we needed help by both people.
There is a great variety of outdoor gear. I’ve been looking for a backpack and was excited to test drive some of the filled packs, but I am bummed the backpacks weren’t better labeled according to capacity. The backpacks also didn’t have price tags on them, and the closest scanner was out of commission.
I agree that their merchandise appears to be more expensive than competitors, but I lucked out and tried a jacket on the day before Thanksgiving and was able to purchase it for 50% off the day after. Their return policy is also incredible.

I think the fact that my wife gave this place 5 stars to my 2, speaks to the imbalance of women’s selection vs. men’s. I love REI. One of my favorite stores to browse, shop, and fantasize about my life being one big camping trip. REI is the first store I would visit after winning the lottery, and I’d buy every camping gadget I could fit in my car. I just wouldn’t choose this store as the target of said shopping spree.
I was very excited when this store opened so close to home, but am bummed at the lackluster selection. I am hopping the store will come into its own over time, as it is still relatively new.

I’ve been here 3 times in the last month, and each time they were having a new sale!
The selection is really good… they have EVERYTHING, from compasses, to tents, to chacos, to bicycles, to crash pads, to Stand-​up paddle boards, to patagonia apparel, to energy bars, to padded bike shorts, to sunglasses, to yoga pants, to nalgenes… you get the picture. They have better clothes than campmoor, and higher quality brands for most other things. Prices are actually about the same as campmoor, and if you are a member you get dividends. The store is light and airy and well spaced so I can spend an entire hour there… unlike all the other crowded shops on Rt 17.