Burt Brothers Tire & Service

Stay away from this place they are Liers and thieves! I went in end of February to get my safety inspection. It took about 45 min they told me I need to replace my brake hoses and an axel. So I bought all the parts and got to work on the car. It turns out that I don’t need new break hoses or an axel. Just needed to replace steering rack boots on both sides and a boot on pass side axel. Luckily I didn’t have them do the work because if I did I would have spent 600 instead of 100.

They did a good job and was done fairly quickly. I think their service was trustworthy and will definitely be going back the next time my car needs service.

Dirty liars! Avoid at all costs!
Maybe not as bad as the other Park City location on Rasmussen road, but steer clear of ALL Burt Brothers just in case.
Ask for Marty if you love being lied to and you really want to have your time wasted!

Poor customer service and when u buy tires they promise free rotations but whenever you call to get it they just say they can’t get you in that day (every day). They won’t take appointments so unless you can drop your car off at 7 am and leave it the entire day, don’t bother.

Stopped by for an inspection, they told me it would be about 45 minutes, I didn’t have the time time to wait and said I’d be back in the afternoon. Joe, told me to hold on and he was able to let me cut in line. Inspection passed and I was out of there in 10 minutes!

This location is an excellent example of great service, customer and mechanic. Josh was extremely helpful in getting me taken care of and their waiting area is very accommodating. Thanks!

Worst customer service ever! I left my car for a switch out, they had it for 12 hours and it still wasn’t done!

These guys are total rip offs. I will never do business with these people again. I bought one set of michelins for one vehicle at Big O and another set of michelins for our other vehicle at Burt Bros. what a difference. Burt Bros. screwed us over royal. Too bad we went there first. Big O was way cheaper and much better. Michelins come with a guarantee that Big O honored. Burt Bros. told me that I needed a separate guarantee so I bought it. Ya, I was dumb to fall for that. They totally screwed me on a battery and also on a flat repair for my Michelin tire that I purchases from them. They put a plug in the hole instead of patching the tire like you’re supposed to. Once I’m done with the warranty on these tires, they will never see me again. Ken at the Highland Dr. Store is the person that I dealt with most of the time. What a RIP!

It’s well known, if you’re local, to stay away from Burt Brothers because you will get screwed, not if, but when. There are absolute horror stories and I am surprised there aren’t more here on Unilocal.Burt Brothers seems to cater to people in Park City who typically drive expensive mostly European cars and don’t know the difference between good and bad deals, and are OK with casually being charged thousands of dollars at full markup mechanic prices, which is typically about 1.25−1.5 times what it should cost because of the convenience of not having to leave town. For example, a set of tires costs $ 800 at Burt Brothers that cost will $ 600-​$ 650 elsewhere. Feel free to call them and look it up.
This morning it happened yet again. I was charged $ 109 for a mount and balance after calling and getting a quote of $ 84. $ 84 is on the high side for most tire shops, and $ 109 is robbery. I don’t mean to gripe over a such a small amount but it reflects years and years of displeasure we’ve had with Burt Brothers, out of thousands we have spent here. I also speak for dozens of local friends.
My wife and used to get our low mileage, fairly new Subarus and Volkswagens serviced here but they started flagging our cars for problems that didn’t exist at inspection time. We have twice been cited for «tie rod ends that exceed tolerance» that had seem to have had absolutely nothing wrong with them. No weird tire wear, no play in the steering wheel, or no other issues symptomatic with a bad tie rod end. This is a $ 350 job — $ 220 for the part, and another $ 80 or so for the alignment. Cost on this part is actually only maybe $ 100 so this is high margin revenue to Burt Brothers. Another shop in town has told us that Burt Brothers has been fined for fraudulently reporting issues during inspections for things that have not been wrong with the car. I can believe this.
If Burt Brothers quotes you a price, even over the phone, hold them to it.
If they are claiming there are things wrong with your car that you think are not wrong, have them checked out by another shop. If there is nothing wrong then consider holding them accountable in small claims court.
If they are reporting things wrong with your car during inspection time that aren’t wrong, please report them to the state.
There are things that are institutionally wrong at Burt Brothers than need to be fixed. They cannot and should not continue to operate in the manner that they do, particularly in this day in age of the Internet.
Please keep your guard up at Burt Brothers.
Otherwise, Tom and John at Burt Brothers are nice and seem to have good customer service, and the physical location and amenities are nice. I have also had alignments done there that have been perfect. I will say that these are the only positives I have seen at Burt Brothers.

I have been going to Burt Bros for 15 years. Tom and his crew have always been upfront and honest with me. They have also extended themselves by taking me to work and coming back later with my car. The only place I go!!!

DO NOT do business with these bums!
Took my truck in to have a blinker replaced. When I pulled out my hood flew open and destroyed my windshield. Tom the manager instantly denied responsibility and began stonewalling me. Long story short I left with a new blinker and hundreds of dollars in damages. I wouldn’t let these guys work on my bicycle.

Quick service, in general. Great waiting area w/​TV, free beverages (coffee, water). Generally, the prices are good. However, I was able to save $ 150 by buying the tires via Costco. The difference? BB would have had the tires on in an hour. Costco — I had to order and wait a week, plus three hours in store. So, If time is money, BB is a way to go.

These guys saved my vacation. Great service and great deals.

WORST TIRE AND AUTO SHOP IN PARK CITY. Here is my response to Burt Brothers in Park City on Pace. I am more than furious for what they did to my sister and I. I have filed a complaint with the BBB. I disucssed having a safety inspection but the employee said the car would not pass since there was a bubble in the tire. Was on the phone trying to reach my husband to see if we had the spare set of performance tires in the garage and what to do about the snow tires that were on the car. During this time a safety inspection, even though he knew it would fail and it was performed without my consent. Now, I have to not only replace the tires but also the brakes, pads, lubes, discs and whatever else Burt Brothers claims is wrong with the car. FYI, this Audi is under ongoing routine check up’s at an Audi specialist in SLC. I have had the brakes evaluated at least twice a year by a very reputable shop. And now Burt Brothers is saying I need work done. Such a LIE. Also they did not warranty a tire with the bubble, would not even call the manufacturer. Tried to sell a 21yr old 4 new tires and did not even offer to check the warranty. One day later it was covered under warranty by Blizzack

Worst car/​service company I have ever dealt with. My car had lost radiator fluid just outside there Jeremy’s ranch store while my wife was driving it. A little bleeder valve on top had broke and when I replaced it, I lost a bunch of fluid. She pulled over, waited for it to cool down, and then drove it into their shop. They gave her fluid and told her to take it to the dealer. They did not offer her any help, told he if something happens to the car, it would be her fault not their’s. They told he they thought it also needed a new reservoir. So that weekend I replaced the reservoir and put a new thermostat in it. Saturday morning I drove my car down to their other location to get radiator fluid since replacing the reservoir caused at least ½ gallon loss of fluid. I told the guy who was adding the fluid that I had replaced those parts. After he added the fluid, I told him the car was still running too hot and I thought the air had to be let out of the system (there is a bleeder valve, and I showed him where it was at) He said no that I just need to drive it and it will circulate and be fine. I went back to the car and checked the heater and the air blowing out of the vents. I told him it was too hot and the heater was still blowing cold air. He said I just needed to drive it. So I did, no more than 4 miles up the road steam was barreling out from under the hood. I called Tom at their front desk, and he said it wasn’t there fault. I’m like, your guy told me to drive it and it would be fine. They wouldn’t even help me get it towed back to their place. I paid to have it towed back to their service center and on Monday they called me and said the thermostat housing had burst, tThat I had to have the dealership fix it. I googled the part and it was only $ 100.00. I called Tom back and said you guys can’t fix this part. He said no. After going back and forth on who was going to pay to have it towed up to Land Rover, he said they would if they could find an employee with AAA towing. Two hrs later they did. car was towed up to the dealership on some employees AAA plan. Tom said when the dealership fixed the part, they would find other problems and that this part would have broken regardless of what their employee said to me. There were none. They fixed the part, flushed the system and I picked it up that night. I asked the service man at the dealership what would have caused that housing to blow like that, and he said lack of radiator fluid or too much air in the system. I called Tom back and told him they could have prevented this had the guy working on my car listened to me. He said the guy wasn’t a mechanic and it wasn’t there fault. I was like how was I suppose to know he wasn’t a mechanic. Why didn’t he go get help. I called corporate headquarters and eventually got a call from one of the owners. He talked to me for 27 minutes. He talked about how they avoid working on cars with heating problems. I said that would explain why they didn’t help my wife. He went on and on about how people are always trying to come in and scam them. Never said sorry or to offer to pay for what ending up being only a $ 500.00 problem and could have easily been a $ 5,000 problem had a head gasket blown. At the end of all of this trying to be nice to me, I said do you not see your companies fault in this. He said no. I asked him «did you really call me and not offer even a token of «I’m sorry» even a free oil lube for all this inconvenience. He said, if I didn’t care about his customers, he wouldn’t have called me. I told him, then show me you care. He offered nothing, and said that he would love to have me back and hung up. That was it. What a waist of time. Go somewhere else to get your car serviced.

Needed 2 new front tires for the Benz. I went in for quotation, was impressed because one of my rear tires had some damage but the guy said ’ it’s not a big deal, you don’t have to replace “. I know that most tire stores would NOT be this honest. He priced the front tires, price was fair, but he had to order from another branch. I went back the next morning, hiked the Glenwild trail whilst waiting. 2 hours later, the Carl was ready, the bill was as promised. Nice.

The 2730 w. Rasmussen store took me in right away, got parts ordered and started the work. Made me feel right at home and like I was as important. This is a great place.

Awesome service. I’m not sure what happened to the previous poster, but my experience was the best you could ever have, under the worse circumstances.
I live seasonally in Park City, and happened to be returning through PC to San Francisco from points east. While driving up the mountain in PC, my RV (which had logged 600 miles that day) had the dreaded «service engine soon» light come on. Knowing I had miles of Hwy 80 still ahead of me, I drove into Burt Bros. and asked them to check the error codes triggering my service light. I hated to be so, but I was that dreaded customer that was in a hurry as my travel day to finish my trip was now in danger. I was polite about my request, and expected the worse.
What I got was far from it! I was told it would be possibly an hour, but within 15 minutes Clint was asking me to drive my rig around back. Within a short time he had my codes downloaded, and my problem determined.
A short time later Clint told me to come inside and hear the «bad» news. What I had was a vacuum leak (a broken hose) but my sensor could possibly be bad also. Dave told me instead of replacing it all, he wanted to minimize my burden, and just replace the broken parts. If the service light stayed off afterwards, the problem was solved, and I saved $ 95 on the sensor part. If not, we would order the part, but I would have to wait for it (the down side). I appreciated that he was trying to get me out that day, doing what made logical sense first, and saving me some $$ in the process.
I was also impressed with the communication (verbal and non-​verbal) that permeated the team. Without even being involved with the conversation we were having about the parts I needed for the repair, the parts orderer chimed in before the question had left Dave’s lips concerning whether the parts would arrive before closing time. «They are on their way now» is all he said before Dave could finish asking him. It was awesome. Like a well oiled machine they seemed to work together.
I also was impressed with the attitude of everyone in the establishment. It was nearly quitting time by the time we left, and they all still had smiles on their faces. When I left, they had momentarily misplaced a customer’s keys (a car they had been working on for several days… so understandable), and even though the customer was there for pickup, and stress could have been high, they all still maintained a positive attitude about it all. They were even prepared to drive out to his home to have him obtain his spare set. Yes… it’s what they should have been doing, but I can name some places that would have never offered, or stepped up to the plate.
I will be needing new snow tires for my car this winter. Would I come see them? Heck ya!
If I had another mechanical issue, would I come see them? A definite yes.
First rate service, and first rate customer care.