AAA Appliance Service Center

Our 1956 beloved Jenn Air stovetop stopped working right before the Holidays — and I was cooking dinner for my in-​laws! We were crushed but James at AAA Appliance Service Center saved us! He found the parts and restored our stovetop so that now it works better than ever — like new! James is a genius. I don’t think there is anything he doesn’t know about our old Jenn Air stovetop. We highly recommend him and the AAA staff. Jennifer in the office is particularly helpful. Thanks AAA!

I now have 3 months of perfect use of my dishwasher, having replaced the part that the guy from «AAA» claimed had jammed the sump pump — the same part I had already removed the night before. Out of extra concern, I went so far as to buy a new sump pump — just in case the guy was right about something.
As far as being rude to the staff at «AAA», probably. I do remember suggesting that their staffer «must have noticed that my wife did not have p***s» This was a crude comment, but I stand behind it, because I am so sick of repair people trying to take advantage of her lack of mechanical acumen. However, they were unwilling to refund even the visit, unless I took my review down. I told them to keep the money. I guess they decided that their comments would seem more generous if they refunded the visit. Funny thing is, I probably would have never even wrote the review had they just apologized and refunded the money on my first irate call.
To be clear, they never offered to return money to me without removing the review.
So now I have a spare sump pump for when or/​if my current one wears out.

James repaired our vintage Crown Stove and gave us lots of excellent tips about how to improve it cosmetically. Also explained some issues that we hadn’t been aware of and fixed those, too. It is a pleasure to work with such an excellent craftsman. And, we are thrilled to have our six-​burner, double oven and broiler stove working again. .. and to have also learned more about its history, manufacture, comparative market value, etc. Highly recommended.

I just got off the phone with AAA with no joy. I have an antique stove that needs a regulator… actually that’s the easy part. The hard part is moving the stove to install the regulator.
Our stove is generally considered one of the granddaddies of all 20^th century stoves — a late 30s early 40s 8-​burner Magic Chef with a rare right stack. OK if not a granddaddy than a very close relative… a BLOOD relative! {cue © Jeopardy theme © to google my stove} Anyway, AAA touts itself as the only antiques stove repair place in the area so for sure they’d have the means and expertise to manhandle my nickel plated sasquatch, don’t you think?
AAA: «We don’t have the experience to do that» — click –
Me: Uhhh (I am speechless, I am without speech)

Had a Dacor raised hood exhaust fan malfunctioning. Usually I did the repair myself. However, this time I had to call for help. First technician Francisco, was punctual. polite and knowledgeable. However after three repairs visits and ordering additional parts, he was unable to complete the repair, on the 4^th visit he was accompanied by Arturo, a senior tech and an additional supervisor, the three stayed at my home until 7:30 on a Friday evening. They succeeded in getting the unit to work and work well. They were exceedingly friendly and courteous in spite of the frustration they were dealing with. They were remarkable.

James Dolbeare went above and beyond our expectations in fixing our 25 year old Traulsen refrigerator. Runs like new now.

Tierney was super– and went the extra mile to repair my dryer which was situated in my apartment in an awkward location. He was on time, personable and a dog friendly technician which put myself, and my dog, at ease.

Service Tech, David H. is terrific. He really goes out of his way to explain the repairs and follow up on any repair quotes. AAA Appliance Service Center is worth every penny. I would not trust my Sub-​Zero or Thermador appliances to any other service.
From first call to completed repair, they are the best.

I have had a wonderful experience with AAA, particularly with Dave, the service technician and Meredith. Dave was not only on time, but courteous, asked if he should take off his shoes, did what he could, but alas, a part was needed. He made the call from my home, and sadly informed me that the part from LG was not available until 12 – 13, yikes. Some way or another, AAA managed to get the part/​parts on 12 – 2 and tomorrow, through the kindness and good business sense of both Meredith and Dave, he said he would make me his last call, I will have a fully functioning washer/​dryer. I would recommend this Company to anyone who needs service on a major appliance.

I have decided that I would never ever use them again. Recommended them for a 3 appliance job. 10am appointment scheduled 1 week in advance. They were given a credit card the day before for payment. On appointment day they cancelled in the afternoon. In this case it was repairs for a tenant who had taken off work. When I called to inquire why the appointment was cancelled, I was told that there was only 1 technician and his previous appointment ran longer than he expected (remember, this appt was for 10AM! I was further told that it would be another week before the technician could return because he was going out of town! You would think that if he was going out of town, he would have come no matter how late. They should change their name to DDD.

Our Frigidaire washer stopped working on a Tuesday. When I called Wednesday morning they were able to get someone out to us the next day. I appreciated that they emailed me a picture of my technician so I knew who to expect. He arrived on time and called before hand to say he was on the way. He fixed items promptly and age a guarantee on service for 1 year. Great experience overall. I’d use them again if another issue arose with any of my other appliances.

Had an issue with my Bosch dishwasher and was past the warranty so called these guys on a Tuesday — people on phone were super friendly — and had someone out the following day. Tierney was our technician — super nice and figured out quickly that it was an alignment issue. he was able to get in and fix within 20 – 30 min. all for under $ 100 for the visit and parts. totally convenient, helpful and reasonable. will definitely call for my next repair need.

Had an bad ignitor on a stove was afraid I would have to buy a new stove. Called several places and they could not get to me for 3 – 4 weeks. Called AAA Appliance and Tierney was there the day after I called. He was very knowledgable, friendly, and good natured. Luna the kitten was assisting him and Tierney was a good egg about that… I have had some repair people that don’t dig pets. If you need anything fixed and have pets in the house give AAA a call and ask for Tierney. Price was fair too.

I was able to schedule an appointment through the live chat on their website. They sent me an email confirmation with a photo of the tech. He came and fixed my washer on Saturday. Super nice, easy and fast.

Had a faulty microwave. Light came on but it wouldn’t start.
I called on Monday and Scott came on Tuesday to check things out. He was prompt courteous, and efficient. He looked it over and had an estimate for me in no time. They quoted me one rate over the phone for the estimate and Scott then quoted me a different higher rate. I mentioned the lower rate and without question he said he would honor the lower rate, which was the right thing to do (Very professional)
They ordered the part which was way more expensive than I anticipated but what else am I going to do? Told me it would be about 2 weeks for the part to be delivered.
Exactly 2 weeks later I received a call that the part had arrived. Then I didn’t call them back that night and they called me 3 days in a row to set up my installation appointment. Did I say efficient? Yea… efficient.
Scott came promptly again that morning. There were some issues doing the installation based on the complexity of the job but he NAILED it and figured out what needed to be done. Well done Scott. Thank you.
Hopefully nothing else breaks in my home but inevitably when it does, I will call AAA Appliance.
Only 4 out of 5 stars because that part was expensive.

Day before Thanksgiving, help. Got their number from Dacor, they answered promptly, were courteous and felt my pain. They told me of the $ 85 coming out fee, I thought it was reasonable these days. I use my oven everyday, knew it was probably the igniter, as that was exactly what it wasn’t doing, igniting… Repairman was courteous, professional and had a good sense of humour. He knew the product well and the part was on his truck. He came out the same day I called. Thankfully it all worked out and I was most grateful. Cost of repair was expected. Would I use them again? sure.

I have a Bluestar gas range and they are a licensed service repair for Bluestar.
As written below in other reviews, this company charges are arbitrary. $ 85 for a trip service– just to come to your house — whether he does anything or not. Replacing an igniter is a mere 5 minutes change — but their minimum is $ 135 labor. This labor charge is on top of the $ 85 trip service call/​travel fee!
They are very expensive and not very skilled! Mike is a very rude technician — left a mess at my house with dirt/​rust where he tried to remove an igniter and was unable to. Never bothered to clean it up. He also was impolite in his condescending talk to me.
I have had to used them twice to replace my igniters from Bluestar. I am trying to find another Bluestar licensed service team. The first young man was polite — but again expensive.
FOREWARN – I WOULD NOT USE THIS service center unless there is no other choice!

First time we’ve used AAA Appliance Center and will definitely use them again.
Our first impression was from the efficient and friendly manner with which our service request was treated. The repairman (Rick?) arrived following a confirmation call from the office. One Dacor oven was repaired. The other one is irreparable because parts are no longer available. Not good! Our refrigerator condenser was cleaned (just in time, apparently!) and we were given advice on both our non-​working wall AC and buzzing dishwasher. Service above and beyond, and much appreciated.

Caveat emptor! Stay Away! Caution! Be Careful!
For full disclosure, I rely heavily on Unilocal for various needs as I travel extensively and have rarely been steered wrong on Unilocal.
My oven was not heating up, knew it was the ignightor that needed to be replaced. I checked Unilocal an found AAA Apliance had good ratings and were literally a half mile away. Perfect, a local company.
I called AAA to have someone come out. Told Mike, who answered the phone that it was the ignightor in my oven. He said that they could have someone out the next day between 8 and 2. Very happy so far.
Get a call the next at 10 am from AAA saying the serviceman is on his way to repair my refrigerator. I mentioned that it was my oven. They said «that is not what it says here.». She confirmed my address and said repairman is on his way. At 12:30 serviceman called and asked me for my address as it was not right on his end. Keep in mind that they called 2.5 hours earlier confirming my address.
The repairman, Al, shows up 10 minutes later. Tell him it is the ignightor is out and needs to be replaced. He confirmed it and told me it was going to be $ 319. No issue as I know parts are not cheap. Fixed it. In and out in 16 minutes (yes, I timed it).
Company has gone paperless and Al told me the receipt was going to be emailed.
I had to call four days later as I still did not get receipt.
Charged me $ 69 for diagnosis (I told them). $ 67 for part. $ 188 for labor for 16 minutes.
Called to ask why I was charged for the diagnosis and $ 188 for labor, was told «that is what it is. I didn’t have to have it done». WRONG ANSWER!!!
I love using local companies and have several appliances that are going to need servicing over the next ten years.
Hope the quick profit was worth it as I will never use AAA Apliance again.

George has been out to work on our ovens several times via our home warranty company.
Easy to work with, clean, on-​time. While I’d hoped that parts would be unavailable and we’d get new ovens, it worked out and we’re baking again!
Will definitely use AAA again, even if we let the home warranty expire.