Lutheran General’s Center for Advanced Care

My recent experience at LG Breast Center was anything but acceptable. I had questions about my up coming procedure and got rushed clinical answers. When I tried to explore best options for pain management I irritated the nurse. My doctor is wonderful (Dr. Susan Schy) and I trust her so looks like I’ll have to go through this center for my procedure with people who I don’t feel have compassion or understanding. Sad… LG is a great hospital. The Breast Center needs retraining on patient care and terms of confidentiality at the very least.

This is where i go when my doctor orders any blood work-​chemistry or xrays to be done on routine basis. At first the process can be longer when its your first time here, but often times registration is quick once you sign in the clipboard til you wait for your name to be called and then a representative sees you for billing/​insurance related matters then i proceed to ACL lab which is just around the corner enter my name and wait to be called. The phlebotomist are excellent at what they do!

I am a very hard stick when it comes to getting blood drawn. I was over at Nessett center and they recommended that I go see Syed over at the Advanced Care Center at the lab and told me he could get blood out of a wall… HOW TRUE! He was AMAZING!!! Normally it takes 1 – 2 hours for them to find a vein to get blood from me, and even then it’s often done wrong… Syed was a true GODSEND! I was in and out of his lab in under 2 minutes… he is the best ever! I will go to him every time I need a blood draw… I just hope he does not ever retire or I’ll be in big trouble! I am freaking out right now as I have a surgery scheduled at a North Shore Healthcare hospital and they want a blood draw at their hospital so I cannot go to my favorite Syed… I have been looking for reviews on their page but don’t see anyone else posting about this. If you are a hard stick go to Lutheran General Advanced Care Center lab and ask for Syed!!!

My father-​in-​law and father were both recently admitted to the ER and unfortunately the service was so slow and not very comforting. On both occasions a doctor was extremely slow in seeing the patient and when asked what was wrong with the patient the standard answer was ‘I don’t know’. On both occasions the patients were moved to inpatient wards and again doctors were very slow in getting to them even though they were in visible pain. The nurses were doing their best to be helpful, but again without enough doctors around they were hamstrung. My father went 4 hours without a doctor even visiting him. Unacceptable level of service from such a prestigious hospital. What’s worse, the doctors remotely order every scan possible, but still are slow in concluding what’s wrong with the patient. Can’t help but think that they order all these scans just to increase their billable services.

Doc — in the E.R. was amazing. He worked with humor and humility. I recommend him to any and all.

Peoples who are discharged from the hospital may be asked to go to an intensive outpatient therapy program. There are two or three offered in the Chicagoland area, and THE program to attend, is the Adult Day Hospital at Lutheran General. It is located in the Center for Advanced Care and parking is free, attached to the building. This is the least personal review anyone could make, but this on behalf of the patients that have gone through the program and never been more thankful for doing so.

I had my first MRI ever last night at Center fir Advanced care thru Lutheran General hospital. My check-​in was quick and easy, the lady who led me to the prep room was friendly and comforting, and the technician who did my actual MRI was excellent… he gave plenty of information, but in a very calming-​whike-​profesisonal way. I was offered parking validation several times, so there was no chance I would miss this service. I found this so nice… with a super high deductible on our insurance this MRI cost me $ 1200, so any attempt to help me save money was really appreciated!
Even the phone people were really pleasant and helpful.
This was really a great experience for something I was not looking forward o at all!

Sparing all the personal details… I needed a «MRI».
I had an appointment first thing yesterday morning, bright and early…6:30a.m.
As I think most people are, I was a little nervous.
«Denise» introduced herself, I think she was one of the «imaging supervisors»
I informed her that I had another appointment for an «outpatient procedure» at 9:00, across the street, at the hospital.
«No problem» she attempted to put me in the first available MRI machine, which with the additional foam-​like structure to «lift and separate» (if you catch my drift) makes the MRI tube even smaller than it already is.
Now I swear to you, I’m NOT AT ALL claustrophobic, but this tube thing was tight, and as she was pushing me into it, I just became really anxious.
She immediately pulled me out and said not to worry.
I apologized for «freaking out» and she replied «I wish everyone freaked out as calmly as you». I was just embarrassed, I guess, I’m usually not a «scaredy-​cat».
She then informed me that we will wait for the bigger, better machine that was in use at the moment.
Knowing I was getting nervous about being late for my next appointment…“Denise” called over to the hospital and informed them of what was happening and that I would be a little late. She even wrote down the name of the person that she spoke to on a post-​it for me. Can she be any sweeter?!?
The next machine was much better…
no foam apparatus, the «inserts» were already in place…
the «tube» was wider…
and it had «running lights» down both of the inside walls…
much better.
When it was over, «Denise» even walked me to the security desk and had a «valet» drive me up to the front of the hospital (not even a block and half walk) so I wouldn’t be any later.
DENISE…Thank you so much, for making an uncomfortable, undignified, nerve-​wracking experience much, much more comfortable and pleasant.
P. S. There is complimentary parking, just bring in your parking stub and they validate. Valet parking is also available at the front entrance of the building.