Advanced Urology

Worst experience with a medical facility ever. My ten year old and his friends have better attention to detail and follow through. Zero stars should be an option.

My urologist is Dr. Damian Sorce of Advanced Urology. I am very blessed to have him. He is a thorough professional, extremely knowledgeable and with a very personable approach to his patients. The mutual respect is instantaneous. He has been my doctor for several years, seeing me thru BPH, kidney stones, and prostate cancer. I most highly recommend him.

Both my wife and our Pharmacy asked for a prescription to be filled over a week ago due to going out of the country for 2 weeks. They do not return calls. When I went to pharmacy and they told me they haven’t called back in a week, I call the office. They don’t refill prescriptions after hours! FIND ANOTHER DOCTOR, THIS PLACE HAS NO COMMUNICATION WITH THEIR PATIENTS. STILL NO PHONE CALL REGARDING RESULTS OF TESTS 9 MONTHS AGO!

Would give zero stars if I could! Dr Huff is horrible! Dr Huff makes you feel like your an inconvenience to her! Horrible provider, run fast.

The receptionists here turned us away. I called to make an appointment to schedule a vasectomy for the hubby and ended up scheduling with another place. The receptionist was terribly annoying and unprofessional. She wouldn’t answer any of my simple questions directly. When I asked her about how long the whole appointment might take, she said «some guys need to chill out for a bit afterwards so I can’t tell you that…» Then I asked her if we should schedule a consult first or go straight to the procedure, and she says, «that’s up to you». What an idiot! I don’t know if there are great docs working here but I’m sure I’m not the only one who has been turned off by this receptionist.

I went to the hospital with severe flank pain after pain medication wasn’t working. My GP had guessed a kidney stone and my CT showed a 9.5mm stone. I was admitted and told I would be lucky to see a urologist in the morning and would most likely need the stone removed. Lucky for me, my chart was viewed that night and early the next morning I was told I would be having surgery soon. I had surgery, was discharged by noon that day, and pain free thanks to Dr Ledgerwood and Advanced Urology.

My husband saw Dr. Huff, who although there a year, still does not have her name on the door with the all the other doctors. She did a cystoscopy and bluntly stated, that is bladder cancer. We like the truth but maybe telling us my husband had bladder cancer could have been a bit more gentle. We asked her what could have caused it and she stated, smoking or exposure to Benzene. I went out to the desk and advised her that my husband had been stationed at Camp Lejeune Marine base prior, during and after the water was found to be contaminated with Benzene and other chemicals for years. That bladder cancer is one of the 15 cancers the the government has stated is caused by exposure to the contaminated water on Camp Lejeune. She stated, smoking (which my husband quit over 40 years ago) and the Benzene exposure was more recent. I told her that my husbands former wife worked on Camp Lejeune and got lung cancer in her 40’s and died of lung cancer. During this one sided conversation Dr. Huff did not even look at me or answer me or ask where Camp Lejeune was or where she could get information, she rudely ignored me to my face. We then printed off information about the water contamination at Camp Lejeune and sent it to her and got a copy of her report. In her report under «known Risks» she put smoking and nothing else, although she is the one who said the cancer was from smoking or Benzene. We wrote and asked her to make her report accurate and put Benzene exposure beside smoking as «Known Risks». Her office called me and said she refuses to change her report. Anyone who goes to Advanced Urology who has been in the military stationed at Camp Lejeune during the water contamination should not go to Advanced Urology, in fact anyone who wants simple courtesy and a Doctor who will at least listen, not be RUDE and follow up on information she is given should think about our experience with Dr. Huff. We are totally incredulous that a doctor today would treat people so rudely and inconsiderately and not even look into information that is readily available. Beware of this place!

Well I’ll be the first to submit a review and I must caveat it with the fact that I did not have to use these folks as I passed the kidney stones while waiting for an appointment.
Ok, I was in Skyridge Hospital thinking death was near with the pain I was suffering. I met Dr. Ledgerwood, Dr. Ali Sarram and Jenny Briggs PA-​C. I liked the doctors and young Ms. Briggs was bubbly. She strongly recommended that I drink lots of fluids in the future to avoid kidney stones. She further stated that it didn’t matter what liquid I drank, just lots of fluids. She advocated that whiskey, wine, beer, or water, just drink lots.
Upon my discharge from the hospital, the stone hadn’t passed but the intense pain had subsided. I spent the rest of the weekend drinking water and hoping to piss out a rock. Went online to Advanced Urology online appointment scheduler to request an appointment. Then I called Monday morning at 9 and left a message. Left another message at 10. I needed a urologist and these guys weren’t interested in returning my phone calls.
Called my primary care physician for an appointment Monday afternoon to get a referral to a urologist. While at the doctors office, I pissed out a handful of sand and immediately felt better. That was Monday.
I went to work Tuesday and upon coming home at 5 pm, find a missed called from Advance Urology from 4:50 pm. No message was left but through the beauty of caller ID, I know they called.
Anyway, good thing I didn’t need these clowns but if you’re looking for good customer service and relatively prompt response, keep looking.