Rausch Motors

My family is full of dealers, both of my parents worked as dealers when they were younger, and my brothers worked as dealers through their earlier twenties… my experience with this place was so not pleasant. I am pretty disappointed, considering how many great reviews it has.
The salesman, (whose name I will not mention) was not friendly at all. We took the car for a test drive, it didn’t work out. He got pretty defensive when we told him what we didn’t like. His direct quote was, «Really? Not sure what you’re talking about, I drove the car around for two days and definitely didn’t feel that, so…» Then, he told us he had about 4 other cars that «might» match our criteria, yet did not take a step forward to show us them. Seriously? You have customers ready to buy and you let them walk out? Ok, as if that wasn’t already annoying, he tried to tell us he had an Arcadia with 100,000 miles on it, which he would sell to us for 17,000. Sorry buddy, but we bought a brand new 2016 GMC for 23,000 a couple months ago. Anyways, pretty disappointed with this place. In the next month, I will buy a car either way. Too bad it won’t be from them.

When we purchased our vehicle, agreed upon items were not fixed when we picked up. Carl, the owner delivered our vehicle to our house which we appreciated, after repairs were supposedly completed. Jud also communicated with us daily as far as the status of repairs which was nice. We drove the car minimally until a road trip to Idaho. On the highway, at higher speeds, a problem was detected. Long story short, we had 2 bent rims, needed struts, had one oval tire, etc. I called Rausch and Jud suggested we must have hit a pothole and damaged. When we first test drove the vehicle it was pulling and an alignment was one of the things we requested. When we drove the vehicle to take it home, it was still pulling and that is when Carl got involved. When Carl delivered we drove it and it appeared OK but it was driven minimally until the road trip. We sure didn’t bend rims, a person remember a pothole hit bad enough to bend rims! I know a used car is used but beware. We spent a few hundred getting repairs and new tires and like the vehicle. Our alignment company printed measurements to document an accurate alignment. We won’t go back to Rausch

I have to revise my 2 star to a solid 4. Rausch came through for me and made right a few wrongs. The negative aspect to my car buying experience was on both sides, and in the end, Rausch was upright and honest and that’s all I can ask for. My 2002, BMW 325i is running great and I look forward to driving it for years to come.
Thanks again Carl.

Great dealership that handles problems very well and has great selection of vehicles. We came to Rausch Motors after a search on
for a new SUV/​Truck, and found the vehicle at the dealership that we wanted to look at. My wife got off of work less than hour before the business closed, but we spoke to Mark Bruner inviting us to come down to drive the car. He was very relaxed and told us about the Chevrolet Avalanche that we looked at online, and sent us out on a drive by ourselves without any other further pressure.
We liked what we saw with a few minor cosmetic things that Rausch Motors LLC said they would immediately take care of. The dealership stayed open late to close the sale of the car, and threw in a 2 year/24,000 mile powertrain warranty in the purchase. My wife and I felt the price was fair, and done in a transparent way to make the car purchase work for us.
Two days later, we went to the dealership to bring additional information we did not have at the closing of purchase and found we had a mechanical issue with the 4×4 system in the car. Judd Maddox, General Manager and Mark, our salesperson, helped us get this taken care of as well and at no charge to us. I cannot stress how important not only finding the right car, but the right people to buy from can be. Going the extra mile is appreciated and has made me a customer that will buy again from your business. Kudos to the whole staff there.

I purchased my 4^th Vehicle from Rausch Motors recently. They simply are my dealer for life!!! No matter where I may live, I will definitely come back to Jud, Nate, and Mark for my car needs. Simply put, they always go the extra mile to make you happy!!! A rare thing in the Auto Business. I recommend them highly for any vehicle you want. If they don’t have it, they’ll get it for you at a reasonable price. Sincerely, Matthew L. a truly satisfied customer

Found the car I was looking for at this dealership through Autotrader. When I showed up, the car was as described and I was immediately greeted by a salesperson, Nate. He allowed me to test drive the car alone, which made me feel very confident and gave me time to look everything over (engine compartment, test out buttons to make sure everything works, etc). It was a bit of a hike for me to get to this dealership, but I found a great advantage to their location is plenty of open road for test driving!
The vehicle was up to snuff and the price was reasonable, so I bought it that evening. Nate was able to work out a phenomenal loan rate % through a local credit union, better than my own could even do! Icing on the cake was that they throw in a 2 YEAR ENGINE & TRANSMISSION WARRANTY! Truthfully, I would have purchased the car without this but having it has given me full peace-​of-​mind on this higher mileage car!
Thanks Nate & Rausch!

Buying a used car from someone you don’t know is a stressful event. The used car business comes with it’s negative stereotypes. If there were more people like Jud and the folks at Rausch, that stereotype would move up into the positive. Without getting into the details of my interactions with Rausch, I would rate them A++ on integrity. I truly believe they are people who love cars and want folks to buy one they’re happy with. I’ve had the opportunity to lift the hood on Rausch and I’d say that the mechanics and wiring are in tip top shape.
They also offered me a 3 year warrantee on my vehicle which had 140k on it. My brother in Chicago, who has been in the car business for 30 years, said that’s pretty much unheard of. You can’t get this (warrantees on old cars) with a private sale which was the big selling point with Rausch. Now, after the fact, their character was the other selling point.

Only 1 star because it does not let me give 0! Called them to see if a car they had was still available, it was so I drove 20 mins to go see it. I walk in and am greeted by a man named Rick who tells me he is not in sales but gives me the card of someone who is, says she is out and will be back soon. I ask if they have the car he says yes I think so and says let me find it. He goes in back 20 mins later comes out and says can I help you with something… I say I am still waiting to see where the car is to which he says I think they sold it I’ll call. Yup its sold from there other dealership. and to top it all off another employee walked in when I was waiting and looks at me for a bit and walks in back without saying anything. Sucks to be them I had cash in hand ready to buy but will never go back there again its obvious they are doing the bait and switch.

I am writing this review even though I ended up purchasing a car in Phoenix. I did this only because a rare BMW with a removable hard top came up for sale.
I would MUCH rather have dealt with Nathan than the dealer in Phoenix. He was genuinely interested in helping me find and finance a car. Polite knowledgeable, recognized (as many do not because I am a woman) that I too knew what I was talking about. If you are looking for a BMW, Audi, Mercedes I highly recommend Rausch motors and ask for Nathan you will not be disappointed nor have a ‘tense” experience as I did in Phoenix.
Salute‘