The UPS Store

Somewhat surprised at other reviews because the three times I have visited in the last month, the employees seemed to be friendly and well-​trained.
My issue is with the exorbinant cost to pack and ship something. I sent a small handfull of pens to Vegas for a tradeshow, and these robebrs charged me %5.99 for the $ 1.25 box I had previously bought at Staples, and then another $ 5.00 for them to pack it, which I had gotten for no charge at Staples.
No wonder they have 10 people wandering around this small space «working» all the time.
Back to Staples if they can get their computer issues fixed.

The worst employees I’ve ever seen. These people hate their jobs and hate customers. From the min you walk in, they have this attitude like «Oh crap, another customer!» No smiles, No hi, no nada. Hello, UPS, WE are the customers here. I don’t get why these people are so upset with life!!! By the way, the guy that’s in his late 50’s needs to go. Rude, Rude and RUDE! Not going there again, taking my business to Fed EX!

Absolutely the worst customer service I’ve seen! I’m surprised UPS doesn’t do an audit of this store. The employees hate their job, they look at you like «Oh crap, another package». I never seen more miserable people in my life. By the way, some older guy (Late 50’s) needs to learn how to greet and smile at customers. Pathetic and absolutely not necessary. I finally got so tired of their piss poor attitude I went to Fed Ex!

I cringe when I have to go to ups. I usually ship usps or fed ex but amazon has prepackaged labels for returns to ups. so I went to this location on parker. Saw on the window they take usps packages as well. I decided to drop my usps package as well and Mine was already packaged and paid online just had a question with the custom form if I should take the top or bottom copy. The guy didn’t know what he was talking about he said I send all the copies but I read I keep one and send the other. If you don’t know just say you don’t know. Don’t just make up answers. Went to usps and they kept the top. So simple. The guy that was helping me must be late 40s and hate his job. Didn’t want to help and answered whatever to get rid of you. Poor customer service given by how many 1 star reviews of this place

I only drop off pre-​labled packages to be delivered, but the people working at this UPS are always very friendly. They always help me with the door and carrying of packages when I have a lot of things to ship.

Purchased shipping online and the label did not print correctly. Attendant said that there was nothing she could do about it. So, had to purchase a second label. She wanted to send me to another store to get it resolved! Called the 1800 number to get it resolved. They were able to void and credit my account. Poor customer service at this store!!!

This UPS store has been difficult to deal with the past three times we have tried to send small packages, large packages and just about anything else. The manager is basically no help in trying to provide alternatives to shipping the most expensive way possible. Don’t even try having them pack the item as the boxes are 3x home depot and there is a $ 25 «packing charge» which adds insult to injury. Have now gone to either USPS and have had much better experience and lower pricing. Stay away!!!

I use this place to drop off returns that are already labeled and ready to go. It’s very convenient for that kind of purpose. I once tried to ship a laptop and they packed it so heavy in multiple layers of protection that shipping and packing materials cost me more than $ 70! When the laptop came back from the vendor it was in a tiny little box that weighed nothing and would have been very cheap to send. Why can’t they do that?

Shipping can be a pain. Recently I brought a bonsai plant in that needed to get shipped to my mom in Phoenix. I didn’t really quite know how to pack it, so they helped me with that. They took it in the back and packed it up and it made it there intact and I didn’t have to figure it out so I was grateful. The clerk was a little slow, and appeared to not really know what he was doing… maybe he was new?

I’ve been to other UPS stores (Most are independently owned) and have never had an issue dropping off a package (s) that was to be shipped on a UPS account number (versus paying the store right there and then and shipping under the stores account number). All other stores gladly take them, help me fill out the forms and send me on my way. Not these guys. These guys would only do 2^nd day or Overnight shipping with my account number. Their claim was that UPS wouldn’t give them the forms for ground delivery so if I wanted to do ground I’d have to pay them. If I wanted to use my UPS # I’d have to do 2^nd day or overnight
Now according to UPS this store used to take ground delivery packages like this. And then decided not to earlier this year. So hey guys, don’t lie to me. Tell me «we’re not happy with the amount UPS pays us on ground packages on account» or «it’s a pain in the backside» but don’t blame UPS for your decisions.
So I drove to the Alameda and Broadway’s UPS store who’s always helped me with my shipments and gladly took my packages.