Bob Davidson Ford & Lincoln

When I first went in to look for my first pickup truck, I had some very specific criteria. The ones on the «must-​have list» were it had to be a crew cab, 4×4, short bed, with a back-​up camera. There were other things on the «nice-​to-​have» list. We test drove a variety of pickups so I could decide on an engine, and once that decision was made, it was relatively easy to spec out a truck. I ended up leasing and the process went relatively smoothly.
Over the next 3 weeks, I had some trouble learning how to drive such a large vehicle. I kept thinking to myself «you wuss, it’s your first full sized pickup, suck it up and get used to it.» It took me 3 weeks to realize this was not the truck I had gone in looking for. The bud is a standard 6.5′ bed, not the 5.5′ bed I had wanted. The truck is a foot longer than what I had wanted. I called and spoke with a sales manager who moved my issue on up the chain to the general sales manager. It took a few days for him to get back to me, and I had to call to see if he got the message that I wasn’t happy. I had an appointment to see him last week, but he had a family emergency, and wasn’t there for the meeting when I showed up. He did call me that evening to explain, and told me he would call me the next day. I’m still waiting for a call 4 days later… that means I’m probably not going to get a call unless I call them again. I’m not sure what can be done at this point because I’m 4 weeks into the lease. The titling is all done. I’m NOT happy, as this is NOT the truck I asked for. I know it’s only 1 foot longer, so I guess I could just suck it up. At this point I can’t decide if it really is that hard to speak to the general sales manager, or if I’m being blown off in the hopes that this issue goes away. Update to follow if he ever gets back to me.

We couldn’t be happier with the sales experience we had at Bob Davidson Ford Lincoln. Buying a car is not always necessarily a fun experience but this time it was! The process was seamless and we love our new 2013 Ford Escape SEL. Our salesman Gene was extremely friendly and knowledgable and really took his time with us in explaining everything about the car. Howard in finance was also very personable and easy to talk to. I really appreciated his convincing my husband that we needed Gap Coverage. Nobody likes paying for insurance but you sure do appreciate that you have it when you need it. We will definitely be recommending Bob Davidson to our family and friends… thanks again for the stress free experience!

I had my truck towed to this location. I was given an estimate of$ 5000. Seemed high so I had it towed to garage. My repair was $ 600. Have driven the truck for over two thousand miles and no issues.

My experience purchasing my 16′ F-​250 Lariat Ultimate was excellent, I initially communicated with Steven Davis via email with what I was looking for, which was first a F-​350 Lariat but later decided that it was more then I was looking for, so I suggested a F-​250 in the same configuration… Steve searched his inventory and found two identical ones I would be interested in. I settled for one, told Steve my terms, dp and interest I was looking for as well as a no-​nonsense deal. Once we settled on this, I came in and dealt with Billy for a test drive, once satisfied… I finalized a deal with Kate in the F&I Dept and off I went a hour later! The whole process was headache-​free. Thanks for a job well done! –V

I dealt with Steve and had a great overall experience at Bob Davidson. I saw great inventory and the pricing on the lot/​on the vehicles matched the online prices shown. Typically I have been to dealerships because I saw a truck I liked online only to get to the dealership to see a 1−3k upcharge, I felt bait and switch. Not here. Very friendly, hassle free, clean and inventory and pricing was outstanding.

Shysters! Took my car in for an oil change and asked them to take a look at my wiper fluid nozzles, because I thought they were clogged. They told me I needed a new pump for $ 200. Took it to another shop and guess what? The nozzles were just clogged! Oh, and they refused to honor the terms of their Groupon deal.

I have purchased and serviced my vehicles at Bob Davidson for several years now. They have always treated me well and gone above and beyond to help me when I needed it.
This is not your typical car dealership. They have several long term employees. It is a nice to be able to walk in and see friendly faces that you get to know over time.
I have always found them to be honest and fair with me.

My experience leasing a Ford C-​Max hybrid was terrific, after a small glitch at the beginning of the process. Steve and Bob were extremely accommodating, and I can’t say enough great things about Joe, who is the tech wizard of all the technology in the car. Since my old car was 9 years old, had no idea what the system could do.
I highly recommend Bob Davidson!

First, I have to say that buying a vehicle was easy, just about everyone that I talked to was super nice, and they worked with me to find a price that I can afford. I was very happy with my purchase. I think if I was buying a brand new truck, I would have a much different review of the company.
However, I bought a used truck and I assumed from the dealer reviews that I would get a serviced, quality vehicle. I specifically purchased the vehicle from a Ford dealer because they generally have high appreciation for their work and vehicles. I got to the dealership, checked over the truck for the important mechanical items (oil leaks, noticeable wear, noise in the ball joints, etc) as well as cosmetic things like dents and scratches. I assumed if the big items were fine, the truck would have been gone over and serviced before going on the lot. The test drive didn’t allude to any issues.
I regret not going over the vehicle with a fine tooth comb. I found several problems that I didn’t think to look at because I assumed there would have been a quality inspection process before the vehicle would be allowed on the lot. Once I drove the truck home, I began to notice issues that I feel should have never allowed it to sit on the lot without being fixed. First, the parking brake barely worked! That’s a severe safety hazard especially with a manual vehicle. When I test drove the vehicle, I parked on the flat and left it in gear so. As soon as I got home and parked on my slightly inclined driveway, the brake would not hold! Later that night I was inspecting the brake lights, and there was a brake light out! Another safety issue that should have never allowed it to leave the lot! Also, one of the windshield fluid nozzles was broken which caused the fluid to spill out when you tried to clean the windshield. Yet another possible safety issue! Being that I lived quite a distance from the dealership and I’m very mechanically inclined, I fixed all the issues which didn’t amount to much effort or cost, but the fact is that this truck was allowed to leave the lot in this condition! I truly thought that a quality Ford dealer would have a MUCH better quality inspection for their used vehicles.
In addition to these, I again made an assumption and thought that it’s common curtesy to change oil before selling a used vehicle. I changed the oil within 200 miles of getting the vehicle home because I had no idea if it had been changed, and it was filthy. I’ve changed oil many times, and I haven’t seen oil this bad in quite a long time. I’m glad that I decided to drain the oil and put in fresh stuff, but not everyone is going to think to change the oil in their new car! Overall, I’m happy with the vehicle that I purchased but I’m dissatisfied with this «Quality» Ford dealer and the condition that they allowed the car to drive off the lot.

Just bought a new 2016 Explorer and can honestly say it was the best experience I have ever had buying a car. We worked closely with GM Marc Bortnick who was awesome, but all the other members of the staff who helped us were unbelievable as well. This is the place to go if you are looking to buy a Ford or Lincoln.

Recently went in and dealt with Charlie & Amanda was not at all happy with service provided by them at quick lane I had an aftermarket warranty for my f150 and needed an compressor for my A.C. after waiting 5 days (yeah I said 5) because the compressor Nappa recommended would not work hmmm!!! I had to go with there compressor witch was 3 hundred dollars more ! Obviously they aren’t selling cars everyday so they have to make there money some way!!! They did not totally suck the AC is running great u just get the feeling they are really trying to squeeze every drop out of you but as they say you live and you learn next time I’ll shop around :0)

Exceptional service is what you will find at Bob Davidson. From the moment you walk in the doors you receive top notch service! The front desk ladies are so warm and friendly and the gentlemen at the sales desk were extremely helpful and accommodating. Martin, Hal and Natt were fantastic and really helped me find exactly what I was looking for. Blake is knowledgable, made sure all of my questions were answered and had me leaving with a smile. If you’re looking to get a great car without the pushy sales atmosphere this is your place!

The service I received on my Lincoln was FANTASTIC! Laverne is the best and they fixed everything right the first time! I’m very impressed with the level and the quality of service I received both from Laverne and the entire service team. Highly recommend for Ford and/​or Lincoln.

OMG a clean Ford service center!!!
No, seriously. If you’ve been a Ford customer/​driver for more than a few years, you’ve probably been in a Ford dealership service waiting room that grossed you out. I mean, it is almost as «Ford» as the Blue Oval. It is a necessary part of the experience. You aren’t waiting on your Ford if you aren’t holding back barfing at the disgusting surroundings and the smell of stale coffee from a Bunn coffee machine that looks as old as the crusty man behind the counter.
Well, Bob Davidson kept the crusty man behind the counter, but they renovated around him and the service area is now clean and neat! It was like being in a whole different car manufacturer’s dealership! A whole new Ford (breaks into Disney-​esque singing)…a whole new… Never mind. Anyway… Kudos to Bob Davidson and Ford in general for finally getting around to updating their dealerships.
The service was good, by the way, but I was so floored by the surroundings that I almost forgot why I was there.

Before buying a Ford at Bob Davidson Ford, I had never purchased a domestic car. I bought a Taurus from BDF about 15 years ago, and I and my family have been buying Fords from BDF ever since. The sales staff is terrific. There is no need to go through the «new car buying dance» as they give a fair price with little negotiation. The folks at all levels of the company are extremely helpful and courteous, and make the car buying experience as stress-​free as possible. And, once you have bought the car, the staff remains extremely helpful and responsive. As cars have more and more high-​tech accessories, it is important to have a go-​to person to answer questions that may come up about the operation of the car. Joe is their tech guy and is extremely knowledgeable and helpful. The service department is also fantastic — it is clear that they care about their clients, and whether you are there for an oil change or a serious repair, they are friendly, explain what will be done, charge a fair price, do a great job, and stand behind the work done. While you never want to have to use a body shop, since the only time you need one is when you’ve damaged your car, BDF is a great place to go for body work. Just like the service department, the body shop does a great job. The staff is friendly and helpful and does terrific work. As can be seen, my family and I are big fans of the dealership, from the sales department to the service department to the body shop. We highly recommend them!

I recently bought a used car at this dealership. I had a great experience working with Sam Robertson. It was my first time purchasing a car on my own, but I felt pretty at ease working with Sam and I’m very happy with my new (to me) car. So far, so good! I purchased a warranty, of course, but I hope I won’t have to make use of it! I’ll post an update if/​when I use their service department. I would definitely recommend Bob Davidson — particularly Sam — for anyone in the market for a new or used vehicle.

Last Tuesday I needed tires for the snow storm, called at 10 am, had new tires on the F250 and driving home by 2:00

Prior to my Ford, I had never owned a domestic car. That all ended several years ago when my husband took our Toyota Van (endless trouble and horrible service) in to see what we could get on a trade. LONG story short, we got a great deal and traded it in for the Flex. Our sales experience was top notch, but that’s not why I am giving the 5 stars as I expect things to be good when I am handing over money ;).
While I did have some issues with the Nav system, the service department was AMAZING. They dealt with all the updates and had the best service when I came in. From soup to nuts I was treated well and always got great service. I would’ve given them a 5 then, but I was just to distracted to ever get online and write it up.
Fast forward to this summer. We were relocating to the West Coast and I brought the car in for a bumper to bumper check. Everything seemed fine and they tuned it all up. The service department was great and we were ready to go. As luck would have it, on the eve of our departure (a Saturday night) the battery died. There is nothing that would’ve been evident ahead of time, so the fault was not theirs. Unfortunately, it was late in the day and I could not get any help from the dealership as they were closed. I had the car towed to town where there was a service station that changed out my battery and got me on the road on Sunday. I kept all my receipts.
Once we settled in Seattle, I had to take the car in to get some of the warning lights cleared out. The dealership here said they could not help me with the battery reimbursement (it had been under warranty) but had to call corporate. I called corporate, called back the dealership … called customer service… etc. I got the run around. IF I still had the old battery, they could help me, but otherwise I was out of luck. In desperation, I called Bob Davidson. Without even batting an eye, they had me send them the receipt, they reimbursed me and apologized for the run around. They knew we don’t live in Towson any more and that this good will gesture will have little return on it, but they still did the right thing.
I HIGHLY recommend this dealership and feel that it is one of a kind!

I called Bob Davidson Ford today, September 2, 2013, ready to purchase a truck that I found on their website. The salesman who answered the call said that he was too busy to talk to me because they had so many people there on the lot, and if I wanted some help, I had better come up there. When I explained that I lived over 2 hours away, and would like to speak with someone to make sure they still had the truck I saw advertised before driving out to purchase it, he said that they were too busy to help me. I guess I was feeling a little confused that a «salesperson» would turn down a sale, and wanted to assure him that I was a serious buyer, ready to take delivery today, but he repeatedly (and very rudely) told me that he was too busy, in fact, he was so rude that if I hadn’t had the call on speaker for the entire room to hear, nobody would ever believe how awful he was. Surprisingly, I didn’t hang up because I really did want to buy the truck, so I asked if someone else could help me. He said that everyone was too busy and maybe I should try used cars, and he then hung up on me. If I could give less than 1 star, I would. I have never in my life been treated this way. Unreal. As someone who worked for a Ford dealer for many, many years, I am disgusted and Ford should be too.

We went here to take a peak at the new 2013 Ford Fusion Hybrid and were pleasantly surprised by the service. The rep that helped us was honest about his familiarity with the car and didn’t make guesses if he didn’t have an answer. He also wasn’t pushy trying to get us to buy on the spot.
I really liked the historic Ford on the floor that they take out for parades. I kind of wish I could have test drove it :-)