Pep Boys Auto Service & Tire

I was kind of hesitant to go here after reading a few reviews about the particular location but this is my second time taking a vehicle to this shop and absolutely no complaints. Fast precise service. Affordable pricing. And the customer service was polite and laid back. Definitely recommend this shop for oil changes or any other common vehicle repair.
Advise just make sure you drop your car off first thing in the morning so you can get priority and beat the rush.

Good service on 12÷1÷15… Got new car battery cleaned… Service was really good and the customer service was pretty friendly and honest which I appreciate!!!

The guys here are amazing professionals! Mechanics get bad reps bc they cheat people out of money by over charging or making people think they need crap that they don’t. The guys here are totally opposite. They have always been honest with me and even told me what I don’t need when other greedy mechanics have told me I needed or I’m gonna be stranded on the road somewhere in the rain, etc.
I’ll put it this way– there are pep boys all over the place right? I drive over 30 miles JUST TO deal with the guys at the rt 9 old bridge location. They have a pretty nice flat screen, AC and a coffee machine so waiting for your car is a good experience as well. They always check with you before they do any work and don’t pressure you into getting something done. They also let you know of any promotions currently going on to save money. I would recommend them to anyone who wants good work and an honest opinion.

I would give this place 0 stars but I have to at least choose 1. The check engine light went on in my car so I made an appointment online to get an engine diagnostic. I received a confirmation email and everything looked fine.
When we arrived at our appointment time the guy, jerry, said that we were supposed to call in. That was nowhere stated on the email confirmation. Regardless I asked to have the diagnostic run on the car so that we at least knew the code. Jerry said that running it would be pointless and that I should go to another location. I asked how at least having the code would be pointless and he said that we could fix 10 things that the code could be for and not know what was wrong or have the light still be lit. He essentially refused to do anything on my vehicle.
So now, I have a car with a check engine light on, no clue why, and I have to take a day off of work to find another facility to look at my car. Not only will I never go to a pep boys again, I will be taking my car to Meineke on Monday!!! Waste of my time. Don’t bother going there and the online reservation system is a joke!

I made an online appointment to have my headlight replaced. I scheduled it on Thursday evening for 5 pm the next day (Friday). I arrived at 4:50 thinking I would have to my car overnight. They replaced it and had me out of there in 40 minutes. WOW! It would have been even quicker but the guy doing the work had to stop about three times to help other customers. I was also surprised by the price. It was extremely fair and nowhere near what the dealer would have charged me. This is the first review I have ever written but this was first time I have had a positive experience with automotive repair. The waiting room was also very clean. Thanks PB’s!!!

I had a good experience with this store. I had went in with my tpms light on. Mark the manager helped me personally I was outside watching and he tried his best to help me. Unfortunately, my light was not able to be reset because a special tool was needed. He explained everything to me very well and didn’t charge me for the time spent on my car because he could not fix it. He really took care of me and was well mannered I recommend this store because it feels more personal than the busier stores

I wish I could give this place negative stars. They lie and rip you off. They way overchatge charge for parts and make up labor times.