Great Clips

My family has had two bad experiences at this hair salon. My daughter had very long hair and wanted to have it cut and donated to Locks of Love or a similar organization. The stylists were less than enthusiastic about her wishes, so she ended up going to the Great Clips nearby on Sprague Road where the stylists were happy to oblige. Today I signed in at the front desk. The place was packed. I was told there would be an hour wait, so I said I would be back. The stylist who took my name asked me if that meant I wanted to cancel my appointment. I said «no, I will be back in less than an hour». I did a quick errand and waited in my car in the parking lot for about ½ hour since every seat in the waiting area was taken. When I went back into the salon to see where I was in line, another girl told me I wasn’t on the list. The original girl came up and said to me «you cancelled your spot!». I replied that I didn’t cancel, and that I had told her I would be back. Nobody offered any resolution to the matter; everyone stopped what they were doing and gave me a «deer in the headlights» look. I said «well apparently I don’t have an appointment now». No one said a word so I just walked out. I went to the store on Sprague Rd. They were busy too, but were extremely apologetic about the wait and everyone there was as nice as could be. I will never go back to the store on York Road in Parma Heights.