Z Wireless, Verizon Wireless Authorized Retailer

You really need to do business with another verizon store if you want verizon as a provider and want to get a fair deal.
Just got back from this verzion store and this is what is going on…
This store does not honor what they say they will do. Even after they have a written completed contract, they are still trying to change the rules. They are actually calling people who already have completed transactions from the past and saying they made a mistake in the way they applied a discount and are actually trying to get money out of them. Although they don’t have a legal leg to stand on they may get some older, unknowing and very trusting person who will pay. They tried this same double talk with us. They wanted to change the way they applied a discount which would cost us about $ 150.00 in cash.
They also said they were going to give us $ 200. for a trade in on our old phone but when it came time to actually write up the contract they said they couldn’t do it. We went in 3 different times to double check the figures and even had it written down, but today when it was time to actually pick up the phones that were ordered they were not true to their word.
AJ the manager is the worst.
Do yourself a favor and go to a different version store.

This store has the best customer service I’ve witnessed in a long time. Both my wife and I were very impressed and will go to this store for future needs