Advanced Urgent Care of Pasadena

This place is the best kept secret in Pasadena. I have never had to wait more than an hour and usually less than 15 minutes to get into an exam room. Dr. Segall is an amazing doctor who has treated me and my kids for a variety of things, including strep throat. The office is also brand new, nice, and clean with complimentary coffee.

I’m super happy with the service here. Tons of employees who work in sync and make it fast to get things done. Very friendly and made me feel welcome and appreciated. Dr. Segall rocks and is super concerned that everything is taken care of which needs attention. She did her research to make sure our physical for our Visa was fulfilled by what she did. Will return when sick :)

My husband went due to difficulty breathing with signs of infection. This was the cleanest and best decorated urgent care or medical office I’ve ever been to. It smells like air freshener in the waiting room. Staff were all friendly, & the wait time was reasonable. Dr. Segall-​Gutierrez was friendly, professional, helpful, and knowledgeable. She answered all of our questions. There’s even a Keurig machine with complimentary coffee and tea!

First of all, I’d like to say, going to ANY Urgent care has never been a great experience. It’s always been better than going to ER, but still the wait is just as long (hours and hours and hours).
This is not the case here at Advanced Urgent Care of Pasadena.
This place is immaculate and does not look like an Urgent Care center in any way, shape, or form. If anything, it resembles a spa or modern counseling center.
This place is beautifully designed, nicely painted walls, calming artwork, lovely plants — there is even a separate waiting room for kids.
For my first visit here, I had to fill out a few forms, but even after filling out the forms, there was only a 30 minute wait. They have bottled water if you get thirsty, and they even have free WIFI to boot.
I wasn’t able to get an appointment with my regular doctor for an appointment and was having issues with my asthma, so I decided to come here since it had great reviews.
The doctor’s assistant or nurse, checked my vitals, asked me questions — was very thorough, and friendly. A few minutes later, Dr. Segall checked up on me.
Dr. Segall was super friendly and warm and made me feel welcome and was able to treat me and get me out pretty quickly. She asked if I had any questions and recommended I get lots of rest. Also said to come back or call them if I had any questions and\or if I was still feeling sick.
About three weeks later, I had to come back due to horrible migraines I’ve been experiencing for days. Dr. Segall remembered me, and was just has friendly and warm. She was very thorough in her examination and treated me right away. This time it was only a 15 minute wait. That is unheard of at an Urgent Care facility.
Anywho, I highly recommend this place. Hopefully you get Dr. Segall, she kicks ass!

I called beforehand to ask if they would accept my insurance and they said yes. When I got there they said they couldn’t process my insurance. Asked me to pay out of pocket for medications when I could have picked them up at CVS with my insurance rate. Service was ok.

I was bracing myself for a bad experience, because it always seems like Urgent Care visits can be a pain, but was pleasantly surprised. The waiting room was quiet and spotless. I had a 5 minute wait to go back and see a nurse to take my vitals. After that I had about a 10 minute wait to see the doctor. They were able to take an X-​ray of my suspected fracture and get a radiologist to see it all within 30 minutes. Everyone was extremely friendly and accommodating. I was particularly impressed that they accepted Health Care Partners insurance since there is an urgent care clinic a block away run by Health Care Partners (although it has very negative reviews on Unilocal). Definitely recommended.

Very friendly staff and very clean office. If you could, make an appointment before you go or there might be a wait. Very good follow up from office.

Came in for a TB test that I needed ASAP. I went here cause they opened later than other clinics. $ 60 flat w/​no insurance (They don’t take Kaiser).
Very clean! Both in waiting area and in the check up rooms, which is great for a clinic. Space is also very friendly and quite nicely decorated. But the perfume (?) smell is WAY strong.
I don’t know what it’s like during the day times but evenings seem to have very little or no foot traffic so they will get to you very quick. Both when administering and coming back to check I was done under 15 min.
Staff is friendly and will make sure you have all the info you need and in a timely manner.

Aside from a few hiccups like a much longer wait than I was told — and the strange practice of asking to be paid before services are rendered — these people are trying to do things at a very high level when it comes to customer service. Front desk were friendly and professional. The young man who came in and took vitals and such was very friendly, efficient and professional. The Doctor, Doctor Shomer, was impressive. He had a friendly, gentle manner and performed the surgery skillfully. He even called me later that night to ask me how things were going. This is a new business and they clearly are trying to deliver a high quality experience. Costs were also reasonable. Highly recommended.

Found this urgent care via Unilocal while I was so sick with bad cough and delirious. Took a chance and it was wonderful! Clean, polite staff, expedient service, very caring and gentle doctor (Dr. Phillips). I filled my prescription with them and was in and out in within hour, maybe hour and a half. Free parking in the rear. (FREE PARKING!)

How is this urgent care so good when the rest of them are literal hellholes? This is what medical care was like fifty years ago. The receptionists are pleasant, organized, efficient, and you can understand what they’re saying. The office is clean and inviting. The doctor was professional and attentive. This is everything you want in a medical setting. A++

Dr. Segall was fantastic. Came in, a nervous wreck and she made me feel comfortable. Did a thorough check for any symptoms and let me know what to expect with any test results.
She was fun, professional, courteous and friendly and treated me not just as a valued patient but also as a valued human!
The facilities were top-​notch, with all staff members being of the highest quality standards! Everyone was friendly, caring and professional.
HIGHLY RECOMMENDED

Very polite and caring staff. Dr. Michael Phillips was also really nice and meticulous. Overall, good experience.

I had a questionable experience here, and was immediately contacted by the owner, who took her time to apologize, listen to my concern, and help me to explain and clarify the problems that arose.
Look, I understand doctors are human, and that everyone makes mistakes. Thankfully, I was able to avoid a crisis from an incorrectly prescribed medication. It was Christmas, it was busy, and bottom line — I know what kinds of pills are going to hurt me. I’m a worry wort, I double check everything on the internet before I take it, just in case.
Truth be told, this is a clinic that genuinely cares about their patients, going so far as to check up on them after their visit. I’ll give this place another shot, but hopefully not for a long time (as you know, I really don’t get sick that often). I was assured that as a result of my visit, they will be double-​checking and triple-​checking medications, so that makes me feel more at ease.
This place is certainly the best UC in Pasadena, just make sure to confirm your medications/​allergens with the doctor and pharmacist (as you always should).
And thanks to Theresa for calling me.

Exceptionally clean facility. Friendly staff and amazingly fast service. Would recommend this place to anyone looking for urgent care in 626 area. We drove all the way over from Monrovia/​East Arcadia area and I have to say I think it was pretty worth it.

Great service!
I only had a 20 min wait.
Staff were friendly and helpful.
Doc gave me steroids and its now 3 am and I can’t sleep with enough every to run a 3 am marathon if they had one going on right now. But the good news is I’m not in pain for the first time in 5 days. I’m cured from the plague!

I went there on a Saturday morning to seek treatment. I was met with very friendly staff and only had to wait less than 10 min to be seen. The doctor on staff — Dr. Phillips — was the nicest man, and left me feeling hopeful about my prognosis and provided good solutions.
Facilities are clean, and there’s parking in the back. Definitely a better urgent care than some of the ones close by. I’ll go there again; I just they were open ²⁴⁄₇.

It helps that I came immediately from a different urgent care. This place is much cleaner, welcoming and better located than the other place! They have their own private parking lot.
The staff is super friendly. I waited for about 10 minutes before being called in. Unfortunately for me, after the doctor examined me for another 10 minutes, they told me to go to the ER… but I still owed them the flat base rate.
I felt a bit jipped of my money, but they were professional, quick and prompt. If I’m in a situation where I need it resolved ASAP, I’d give this place another chance.
Plus, if you’re into this… free WIFI and complimentary bottled water.

Wow I must say this place takes the cake for being the nicest (in appearance and the staff) and fastest (in terms of waiting time) than any Urgent Care Facility that I’ve been to.
It was so clean and the service was impeccable… There wasn’t a lot of people in the waiting room and it was close to noon! As a new patient we only waited 20 minutes which included the paperwork and the doctor’s bedside manner was great!!!
I had to take my mom in and read the reviews on Unilocal and glad I didn’t listen to the haters who gave this facility only 1 star. Seeing it for myself is the reason why I think that if anyone «needs» urgent care, this is the place to go!!!
Thank you Advanced Urgent Care of Pasadena for making what most people would consider as an awful experience (cuz let’s face it, no one enjoys going to the doctor’s) … great!!!

You can’t believe you are at urgent care. Everything is clean, the leather chairs are comfortable, they even have plants in here. It’s a calming and refreshing atmosphere compared to the usual chaos of most UC centers. You’re not afraid of catching something worse than you came in with. They have a coffee machine if you care to indulge, strategically placed tissue boxes, hard wood floors, and a very welcoming staff.
The wait time was not very long for me on a Sunday. The doctor was pleasant and they even gave me a follow up call the next day to see how I was doing. The key here is that they didn’t want anything from me when they called, no survey, nothing but to see how my health was.