Allen Edward Refrigeration Repair

DO NOT USE THIS COMPANY! The repairman called me within the first hour of their 2 hour window. He said he would arrive in 30 minutes and then showed up 75 minutes later. He drove up in his own car, and was wearing jeans and a regular shirt — no clipboard, no toolbox, no ability to perform any service, that I could tell. I almost didn’t answer the door because I thought it was a salesman.
The first thing he did when he walked the kitchen was to sit down on the floor to play with my dogs. He then pulled out his phone to show me pictures of his dogs. Of course, I appreciate a dog lover and I’m glad he liked my dogs, but because he was so late getting to my house and I had an appointment to get to, I really needed him to focus on my repair issue. I explained how my Sub Zero refrigerator had water leaking inside that sometimes froze on the bottom shelf and sometimes leaked out and onto the floor. He opened the door, looked inside for 15 seconds and told me it was bad news — the repair would cost $ 700. When I pressed him on what exactly needed to be done, he was very vague and said something about a floor heater kit and a lot of labor. I asked him for a written estimate and he mumbled something about not having a form with him. I knew at that point I wouldn’t have him do the work, so I didn’t press him to write anything down.
I gave him his $ 35 service fee and practically had to push him out the door (and away from my dogs) because by then I was late for my appointment. By the way, in my rush to get him to leave, I didn’t realize that he hadn’t even give me a receipt for the $ 35 service call.
In an effort to find another repair service, I called Sub Zero for recommendations. The person at Sub Zero asked what the problem was. When I explained about the water leaking, he said it could be that the drain was clogged by ice or debris. He emailed me a document explaining how to clear it. I followed his instructions and guess what… my problem is solved. Hmmmm…$ 700? Really?