Benefit Brow Bar at Macy’s

Went to the brow bar today and learned some sad news. Thalia my brow girl is gone… :(after some investigation I was able to find her at Rouge powder room inside pure kreations in altadena. Honestly a much better set up, I wouldn’t trust anyone else with my eyebrows.

First time ever getting my eyebrows wax by a professional and I have to say they look amazing. So happy for the results Thalia was great. I’m defiantly going back to see her.

First time at this location & I had booked a last minute appointment with NANCY. It was my first time with her and first time trying their lash extensions and it was a GREAT. Nancy has gentle hands and knows what’s she’s doing. She’ll give advice on what will work or not. For $ 30 you get full lashes and you can choose either to use the whole set or as many/​little as you like. I got the full lashes for Halloween & it came out beautifully! Looks very natural, not too crazy but full. I just hope these last long! I understand they are semi permanent which means they can go from 2 days-​a week or longer depending on how well I take care of them. I’ve done my lashes before from $ 100-​$ 15(the worst) and for this price it’s honestly a steal! Especially if you know you’re going someone special or having an event soon. These would be perfect! I would not hesitate to book NANCY! I will be going back!

Thalia is amazing! She’s quick but precise! I’d recommend calling to make an appointment because she only works certain days and books up pretty quick. Thalia is the only person I’d let touch my
Brows!

My brows definitely look much better than they did before. What I was really impressed with overall was the girls at the Benefit counter. After getting waxed my brows needed to be filled in with makeup, the young lady that handled that portion was so sweet and bubbly. She sold me lots of other stuff that I really liked once I tried them at home.
This was my first time in years that I’ve allowed anyone to touch my eyebrows and also the first time I’ve used Benefit products.

This place is totally disorganized. I made an appointment at 4pm and they called me telling me they couldn’t take me in. They were really backed up with their appointments. They have never once apologize for making me wait for an hour. The way they did my brows were really rough and my lashes were really uneven.

This is my second time here and the first was definitely so much better. My brows are irritated this time and I have a burn on my left eyelid. Either the wax either the way she pulled is not good. I ended up using a lot of makeup to cover the redness. Also, my brows doesn’t look really great, I think I can do the same job at home as she cut my brows with the scissors and it looks like a child did it. This will be my last resource in case I don’t find any other place next time. Not happy with the result.

My regular eyebrow specialist at a local nail shop is out for the next couple of months– ok, so I started to freak out for about 2 seconds. After that moment wore off, I remembered seeing the Benefit brow bar at Macy’s. I called hoping to get an appointment the same day and was in luck and the fact that it was Super Bowl Sunday probably helped.
I met with Thalia who suggested a tint in addition to the wax-​excellent call! Such a noticeable difference with the tint and her shaping expertise. Thalia was really personable and professional. She offered tips and suggestions on maintaining my newly shaped browse.
I have my next appointment booked. Hooked!!!

Thalia is the best!!!
She is great at her craft. I grew out my brows from a bad nail shop experience. (yes, i know, don’t judge me). Thalia got them in order and while I was there I set up a follow up appointment. While she is there, I will be a recurring customer.

I was very disappointed. I came here to get quality and was so dissapointed. My eyebrows came out so round and completely different looking than they did before.

I’M ADDICTED.
Yes, this needed to be capitalized cause I’m in love. Once you have a service w/​Thalia, she’ll be like you’re go-​to person.
Not only is she a great esthetician, but she very well knows what she’s doing. I’m detail oriented so it works out! After one set of full individual lashes, I’ve been making bi-​weekly visitations for full sets. Put it this way, the average set of minx lashes for a month are over $ 99 while 2 sets of lashes a month at $ 60? You’re saving a bundle! There’s only a guarantee for like 2 days, but they really stick unless you’re going crazy with them.
Thank you for your amazing service Benefits!

U get good work done the downside is they have ONE person with limited availability. It’s super inconvenient for a busy businesswoman. Also it would be helpful to have a direct number for scheduling but it’s super difficult to have someone competent to talk to. You usually get redirected to the wrong counter then told to call back x minutes later when there’s someone at the benefit counter OR they leave you on hold and forget about you. It’s too bad because it gives Benefit a bad name. This place has a lot of potential but nobody is really making that a priority right now.

Kolby is great!.i.called about.10 min before coming in. She was
.take me. She really knows whats shes doing she even explained that one brown was more round vs square as the other one so she also needed to.even.out, i am. always about.symmetry and she really has an eye for it. She even explained i need to. let a couple spots grow in a bit and. showed me. Overall great experience. So glad i found a great place for eyebrows near me. Highly recommend.

If your eyebrows need help I highly recommend you go see Evonne. She does an amazing job and she is extremely friendly and professional.

Ivonne is great! She does an awesome job on my eyebrows every time.
I’ve only had my eyebrows done by one other person but was looking for someone closer to me. I was nervous at first but when I saw the outcome, I was hooked!
She’s super nice and makes you feel comfortable right away. I highly recommend Ivonne if your looking to get your brows done!

Kolby is awesome! Would definitely recommend getting your brows done here. I came here groom a referral never having my brows done before, and I must say what a difference it made! Will definitely come back!

I absolutely love Kolby! She is amazing! My mother used to get on my case about over waxing my eyebrows, but ever since I have been going to Kolby she has stopped complaining and started complementing me!
I have done walk-​ins a few times, but definitely recommend making an appointment as Kolby’s services are very popular.

I have been going to Kolby for what seems like years now, I can’t remember a time when she didn’t do my eyebrows! Eyebrows are so important for any woman because they’re right at the forefront so it’s important that you go to someone you trust and for me, that is Kolby.
She listens carefully to my likes and dislikes and has never over-​waxed or over-​plucked!

I got a call from Catherine the benefit counter manager wishing me Happy Birthday and to come in to get my eyebrows waxed for free.
BIG MISTAKE!
I came in and Kolby the brow technician was obviously furious and did not want to do my eyebrows for free for my birthday, and said it was because I have to come in exactly that day Very big lack of communication on there part, so unprofessional l… well firstly, that was not specified in the voicemail Catherine left me, also it was only a week early, As if that’s my only plans is to make an appointment for my bday.
Anyways, she ended up doing them, even before starting the service I double checked and ask if she was ok to do it, she replied yes. Well obviously it was also a big mistake as well, during the service she was very rude and rough, she even burnede and left a big scratchy scab from the burn, she was also asking me questions as if I’m obligated to answer just because she is doing my brows, what an uncomfortable feeling. Also the performance was not very good quality work and was very halfa** which also makes me feel that Kolby should not be the only full time brow technician, honestly I can’t believe benefit let her open the brow bar by herself especially with her attitude. Kolby may be good as what she does as far as shaping but her attitude & handling will definitely give a very unpleasant experience.
Now I have a big scar on one of my eyes, not exactly what I want especially since my birthday is in a couple days!!! Not cool!

They do a wonderful job. Always careful not to over wax or tweeze. Kolby is great and is there I think Tuesday through Saturday. They have someone else on other days too. Note that they are inside Macy’s on Lake so there are some reviews listed under the store too.