Cooks Collision

I went to Holmes Body Shop for years. I went in today for an estimate at 3:30. No customers were waiting but they didn’t have time to give me an estimate. Cooks isn’t the same as Holmes! No star deserved!

My car is my baby. When I first took it to Cook’s Collision I was so shaken and in tears from all the damage to my BMW after an accident. Viviana and Rick were so helpful and put me at ease. They took care of everything, including working with my insurance. Viviana is the perfect example of excellent customer service. And My BMW was given the utmost detailed and superb care by Rick. They called and/​or texted me with updates, checked in with me, and were very professional. Rick was efficient, honest, and talented. They were completely upfront about potential costs, the estimated wait time, and didn’t try to sell me anything. My car was looking and driving like new in almost no time. I couldn’t have been happier with Cook’s Collision in Pasadena, especially with Rick and Viviana! A good mechanic and body shop is difficult to find. I highly recommend Cook’s Collision in Pasadena and working with Viviana and Rick was definitely the right choice. Thank You Rick for taking care of my baby! :) And Thank You Viviana for taking care of me :) I couldn’t have been happier with the results and excellent service! :)

Cooks give great service and their completed work is astonishingly detailed. I had major front end damage to the family Honda Accord and thought it would be a write off. The car came back looking like it did the day it came out of the dealership. I can’t recommend Cooks highly enough for vehicle repair.

Cooks recently tended to my Lexus. Their customer service from the moment I delivered my car, until pick up was outstanding. Giovanni called me daily with updates, finished the repairs a couple days early & polished out a scratch perfectly. Cooks is Outstanding!

I work for AAA along with being insured with AAA. I always suggest to our members that they take their vehicles to Cooks for their repairs. So when I got rear ended I knew exactly where to take my car. I called setup an inspection for a Saturday which was totally convenient with my schedule. I was greeted by the receptionist who was super friendly. My estimator was Giovanni he was knowledgeable and polite he walked me through the process out what would happen with my car. He pre-​ordered my parts and schedule for me to bring my car in when the parts came in. During my repairs I was constantly kept informed by Giovanni. My overall experience was nothing less than stellar. I am very pleased with the repairs done to my car. Their work is impeccable. When I picked up my car it looked brand new. They detailed my car inside and out. If I ever have to get future repairs I know exactly where to go. And I will continue to refer them to AAA members as well as friends family members as well as strangers. Cooks Collison is the best!

I was referred to Cooks Collision by my insurance company and based on their other office’s reviews, I decided to give them a try. It’s a relatively new office and my experience reflected that. I was greeted by an unfriendly receptionist in all 3 visits, waited 30 minutes before an initial visual estimate during an off peak hour visit, and my door handle was not properly reassembled — something I found out later and will require the inconvenience of a follow up visit.
I am giving them 3 stars as the actual paint work was good. The new paint color matches and it blends well with the relatively older paint in the car. There were a few very minor issues — such a blemish the size of a pencil tip and poor door handle reassembly — that made me question the detail level of the work. There is a lot of room for improvements.

I got my new (less than a year old) car fixed here through my insurance. The car was ready in 2 weeks, instead of the estimated 3 weeks. The customer service is great, and the work done on the car was great. They listened to my concerns and took them very seriously, even though they were minor.

Someone hit the right front of our Toyota Highlander, and we were referred to Cooks Collision by our insurance company. They did a wonderful job, restoring it to the way it looked before the collision. They checked in with us about three times a week over the three weeks that it took to complete the repairs.

I am SO impressed with the service that I received. Giovanni Avila is the manager. He is personable and so helpful. After being side-​swiped by a van, I was directed by AAA to take my car to a AAA certified repair shop. Cook’s fit the criteria (and I had had prior experience with this establishment when it was Holmes). From the time I drove into the lot (last Thursday) for an appraisal, you would have thought I was the only client they had. The service I received in the front office from the girls, to worker Frankie who used rubbing compound on my car to see what the real damage was, to Gio telling me exactly what the steps would be for repair and then driving me to get my rental car at Enterprise, to the email updates about where my car was in the repair stage.. . I am beyond impressed. This morning I received an email stating my car had finished painting and was on its way for detailing. I am picking it up this afternoon! That means they repaired the damage, painted my car, and detailed in 4 days! Unbelievable! You will LOVE this body shop. They are WONDERFUL!

While I’ve had the misfortune of needing my car repaired way too many times, I’m thrilled that the experience is always amazing at Cook’s. They are a class act, always communicative, timely and professional. I will never use anyone else. A special shout out to Giovanni Avila, for always going above and beyond and being so awesome!!!

Friendly staff and top notch customer service! Clean and inviting office and front desk people are attentive. I was quoted around two weeks for the repairs but I got my Acura MDX back in 9 days. Monday thru Friday, I received either a text or a friendly phone call informing me of the status of my vehicle. Upon receipt, the damaged area looked good as new. Impeccable! They detailed my car inside and out– mad props to both Mo and Javier. Exemplary service, outstanding work. I absolutely recommend this place. Thank you.

Very professional and friendly with great customer service. And you’ve got to see inside their huge, high-​ceilinged office building, a an actual 1920s automobile showroom!