Cse Insurance Group

Excellent service…
Joshua Yampolski… Thanku for your professional service.

I am writing to report a very positive experience I had with CSE Insurance. We switched to them for our homeowner’s policy in 2015 because they were a lot cheaper than Farmer’s, State Farm, and other companies we had gotten quotes from. 8 months later, our neighbor’s 100 foot tree fell onto our property, and their insurance co. wouldn’t cover it (I know, seems like they should have, but I guess acts of God like rain/​wind causing a tree to fall and damage someone else’s property, thereby making it a liability claim, are not covered. Their insurance co, AAA, said it would have only been covered if the owners of the tree were negligent in some way, and it was not an act of God). So we put in a claim with CSE. I was worried because I hadn’t even heard of this company before we switched to them, but I was pleasantly surprised! Their claims dept was fantastic! Responsive, speedy, and as efficient as it gets. The claim was settled fairly and the check was in the mail within days! I dealt with Kim Nguyen in the Pasadena claims office, and she was friendly, professional, efficient, and communicated well and in a timely manner by email & phone. I couldn’t have asked for a better claims experience!

Yes their rates are cheap and so is the quality of service. It’s terrible dealing with this company. I reported an accident involving my car and emailed them, the reply was that I am suppose to file a claim to the other person’s insurance because it sounds like it is their driver’s fault. Seriously? Followed by a call from a live agent telling me the same thing. Well thats exactly what I did, stupid me, that I don’t get into accidents often, I didn’t realize that it’s their job to handle my claim and represent me, only after friends told me. Three days after I filed my claim, still no appraiser has called me. I called Lisa Russel my adjuster and that’s the only time I got the appraisers name and I was one who called him and set an appointment. After this day, 6 days after the accident, I never heard from Lisa and the other people from that office again. Now as I am writing this review, it’s been 10 days after the accident. Good luck to me.

they are cheap.