Dewey Pest Control

After being a customer for 20 years! and Landlord of 9 Rental Units, in Monrovia, and paying this company to fumigate each separate unit with a tent; pay for my Tenants hotel bills, and pay for Yearly Maintenance Plan for 20 years, NOW in 2014; a «new guy» comes out and tells me I have a lot of problem areas suddenly! Problem areas I guess that Bruce (who inspected every year for 20 years missed; (but I still paid!) I try to call and manager, JC is never available and does not return my calls. I try to leave message (with correct phone number) for Bruce to call and no call back. Now I hire another Company and I am told by this super Honest Guy from Royal, that all of my places need fumigated! I am making a complaint to Structural Pest Control of California; their licenser. Should have caught this sooner during your other «so-​called» inspections! I was awaiting paper work from them. I signed agreements for work to be carried out and faxed it to them; but no one returns calls to schedule and I guess life happens (my Mother died) and NOW, I get a bill from a Collection Agency. WTF? really? Do Not hire this Company. Maybe other Pest Control places are better. Not this Pasadena office. BTW, State of California does not require you to have your places fumigated anymore, when you sell your property. So Pest Control Companies are hurting bad! Maybe now they will have time for their real customers.

I checked with several companies for estimates to take care of my termite infestation. I decided on Dewey because they are a family owned business and have maintained that policy, that we used to expect, of doing the best for their customers. My rep, Joshua Gutierrez, far exceeded my expectations in resolving complications that arose for me. The work is done. There was no inconvenience to me. Due to Joshua’s excellent and friendly customer service, I’d never go to one of their competitors !
Carol D.

We’ve worked with Dewey over the past several years and have been consistently impressed with their responsiveness and professionalism. Josh and Luey are our ‘go-​to’ guys and really appreciate their service!

Joshua Gutierrez is very professional and thorough. He came out to see my home and provided me with the possible treatment options. Thanks to the treatment provided my issues have been resolved. I have recommended him by name to family members and they are equally pleased with his customer service and inspection process.

I moved to a home here in Pasadena which we are renting. To our surprise it was infested with flees we asked the land lord but she refused to pay! So my husband and I searched for a company that was safe for pets we called and could not find any, then we found Dewy. They are wonderful they came out and got rid of all the flees. Our guy that would come out was Louie he is great and very polite. This company is great and I recommend it to every one. They keep your house clean of ants and spiders and flees and they have excellent customer service.

Excellent Service. Joshua Gutierrez is great! He seems honest and gave my parents a great deal! So far I have a good impression about this pest control company. Once the work is done I will update!

Jeff, one of the Reps for Dewey Pest Control, was informative, polite and a generally nice guy. He explained what was going to be done to get rid of my termite problem in detail. When they came to spray, it was prompt, detailed and there was no clean up afterwards. I fully recommend this company for the great service!

Be careful with these guys. They send out people, to ‘report’ termites were there are none. Then they charge $ 60 for the miss information, and ask an additional $ 340 to ‘correct’ what is not there. I live in a town home with HOA termite provided by Orkin. After annual checkups showing no termites, I needed an updated report only 3 months later to sell the house. A guy called ‘Hector’ saw coffee grounds, claimed they were termites, and they said they wanted $ 340 to correct. This kind of false reporting needs to be stopped and reported to the Better Business Bureau.

Always a great experience! Louie is always helpful! He lets us know what’s going on and what needs to be done! That’s a great service!

Have used Dewey for many years now; they’ve always come out when we’ve needed and tended to all our problems from wasps, bees, to mice. Louie is very helpful and enthusiastic about his job always taking the time to thoroughly explain what he’s done and answer any questions that we’ve had. Great job!

Love dewey! Louis is so nice and very helpful. I work for a large campus in Pasadena and they are always willing to come back to make sure the vermin are gone. They are very patient with us.

Great company, I use them for both my personal residence as well as my 36-​unit apartment buildings. They respond promptly and follow up with me on every issue, including the tough ones like bedbugs. Their ability to communicate with me and keep me posted is invaluable since I cannot be present on-​site at all times. J.C. deserves kudos for staying on top of jobs and finding solutions to tough problems.

Two strikes and you’re out.
I first tried to get service by completing a Web form. No response.
I then left a message on the pasadena number. No response.
Not the best way to get a new customer.

Here is another rave review for Gus, who came out to service our home for a rat problem. Indeed he is courteous and professional and genuinely cares about his clients and a job well done. A+ for Gus!

We signed up our house and another family member who is blind. I asked for a call the day in advance for the handicapped lady to be sure to be ready when they came. Not a worry though because they never showed up again. Monthly service became no service and forget getting a manager to return your call. I called the corporate office and was given the Regional Managers # which is a number never answered and has no voicemail. Do not use this company!

If you have them come out to look for termites, beware! The «inspector» wasn’t even out of the truck and said I needed to have the house tented.
Um, maybe you should look around first?
A little poking and proding of the eaves — «needs paint but not bad.» Down to the crawl space — «AH HA — I was right — droppings. You need to have it tented or at least treat this area.»
I wasn’t convinced so called another company (will write a separate review) to have a look. Explained the situation, the inspector looked at the «droppings» and said, «Hum, don’t really look like termite droppings.» He recommended carefully vacuuming the area and observe for new activity.
Long story short, did that and after 3+ months ABSOLUTELY NO EVIDENCE OF NEW ACTIVITY!!!
Will keep watching, but avoided spending $ 2400 on an unneeded tenting.
Bottom line, if they tell you tent your house get a second opinion… it may save you a LOT of $$$. YMMV

In July 2013, had inspection for bugs, both Mgr JC and Troy Asst Mgr came out for initial inspection. I asked at that time, if my good wood pieces would be sprayed (oak/​maple) and was told it would be a powder spray that it would not damage them. So I had whole house sprayed a week later. No major issues. They did a 2 week inspection and I needed to be sprayed once more. So I was sprayed again. I couldn’t enter house for 4 hours after and when I examined my house water marks all down interior walls and I went to place my dresser drawers back and noticed liquid damage to my dresser right away. I called company to notify them of damage they stated they never sprayed dresser, I must have done it when cleaning up after them. Troy came out next day to take pictures and examined dresser and said he would call me later after speaking to JC. Come to find out Troy was the one who sprayed my walls down and they did spray my dresser with «Phantom Spray». But the chemicals don’t have that effect on wood. I was told they would call me back. I never heard from them again so I called corporate office asked for District Manager Tony Page. Then all of the sudden both Managers where able to come out and look at my dresser once again and take more pictures (now a week later). JC offered to sand down dresser and re-​stain it which was a nice gesture I asked him if he was a craftsmen with wood and stain and he said no. I told him I didn’t feel comfortable having him do it unless he could match the stain to the rest of the piece so it didn’t stand out. To this date I still have not heard back from them and it is 6 months later.
So word to the wise, if you have concerns of your property, ask and get it in writing or remove it from your house before they destroy it then run. I would never use this company nor would I suggest them due to the lack of responsibility of management doing the right thing

Their technician, Richard, was very pleasant. I actually caught the rat before they came out but wanted to make sure there weren’t others. After a year, we did not find any others and I cancelled the service (needed two letters to do it). I’m not sure they came by every month and they didn’t always check all the traps in the house or reset them when they did come by. After I cancelled, their representative called a couple times to make sure I wasn’t having a problem. This was rather annoying since if I WAS having a problem I would have called them.
Update: 12÷13÷12, They are still sending me an invoice for service after I cancelled my service. Not happy.

This review is for one of their technician, Gustavo Castro. He is one of the most courteous and professional service technicians I have ever dealt with. I found rat droppings in my house and called him about 6 – 9 months ago. Gustavo came out, surveyed the entire house, looked up in the attic, then told me that they are old droppings and he did not think there were rats. About a few weeks ago, we found more droppings in the same area (where heating pipe comes down from the attic) and called him again. He came out on time, looked around, and told me that they are still old droppings from the pile created long ago. He checked all the areas that rats might have access to, went up to the attic, and said nothing to worry about.
Both times he was consistently on time, courteous, professional, and really cared to resolve the problem for me. I am going to recommend him to all my friends.

I am on the quarterly plan, where they come out every 3months: they said the advantage of this plan is that I should never see ants, since they are basically consistently refreshing the protection.
Wrong.
Since the last application, I’ve already seen ants in the kitchen at least 3 times (they did come out to respray each time, but it’s a hassle, and the guy did give us some attitude the 3^rd time).
I’ll be cancelling as soon as my 1yr commitment ends.