European Auto Hause

Awesome service! The dealer wanted to charge us almost 1700 usd for front brakes and we paid less than 700 usd for front and back brakes. The owner was so nice, honest and quick. Will definitely go back :)

This place really went the extra mile.
I recently crashed my 2012 VW GLI into a Fiat 500 which resulted in extensive damage to my rear wheel and suspension, no body damage. On visual inspection the damage looked to be isolated to the lower control arm. Boy was I wrong.
Sean, the Lead Technician (?), put some serious attention into repairing my car. It was almost like he was repairing his own car. I was skeptical as to why he was so loving to my car but I am glad to say it wasn’t a dog and pony show.
In the end Sean inspected and found something wrong with virtually the entire rear suspension and rear wheel/​tire. He worked directly with my insurance company and involved me in all important decisions. I never had to contact Sean. He would always beat me to the punch with update phone calls and status checks. He was very knowledgeable about the insurance claim process and patient in explaining it to me.
Unrelated to the accident, Sean also did an overall check of my car and found two VW recall items. My intake manifold, ignition coil and steering wheel clock spring were all replaced under warranty. I don’t know if he’ll be able to find a similar situation for your car but I can assure you he’ll definitely look into it.
I’ve dealt with car repair facilities before with very little hope for excellent customer service. I can tell you confidently this place sets the bar high in the automotive industry.
Take your car to European Auto Hause, you won’t regret it. I’m going back for a clutch replacement in a couple weeks.
Cheers!

I just wanted to write a quick 5 star update for a past experience before they return my car back from it’s current experience, and I update again with what I’m sure will be another glowing review.
About a year ago something in my car was wigging out. Again, I know next to nothing about my car (although after this current issue, I know I should check the oil more often) but I love it dearly, and respect and appreciate all the courtesy European Auto Hause has thus far given me. I took it in, and they took a poke around and gave me a call back that it was the spark plug (?) fuse box (?) (do cars have fuse boxes???) Anyway, something was damaged and needed to be replaced which they did for me day of.
Flash forward to a few months ago, I’m driving up the 5 coming home from work late at night in Anaheim, and I swear my dashboard light is getting dimmer. I chalk it up to a trick of my brain, and keep on driving. On the 210 sh*t starts to get real. For sure now I can tell my dashboard is super dim, and my radio is flickering and no longer playing the music hooked up through my iPhone. I decide to play it safe and merge over into the slow lane when suddenly all the lights on my dash go dark.
I pull over to the side, turn the car off and try to restart it — nothing. The lights just go crazy blinking and the engine won’t turn over (I think that’s a phrase that’s correct)
Anyway, after a very long story concerning a full bladder, a tow truck, and a 7 – 11 that was just a bit too far away, I was able to take it into Fares to get it looked at and evaluated the next morning. After I brought it in, they offered me a complimentary ride home (which I declined because it’s so close to a metro stop and I had a couple of errands around the area anyway) and were able to call me with the issues later that day.
Unfortunately, my alternator died, and in doing so, drained or damaged my battery and destroyed the relatively new fuse box (? I really have no idea what it’s called). So Fares explained to me over the phone what the charges were going to be and why. When I came in to pick it up, he mentioned that he noticed they had just changed that box thing a few months back, so he replaced it for free. TALK ABOUT AMAZING SERVICE! (He also let me keep the old fried one cuz I asked for it… not sure why I wanted it, and not sure where it even is anymore, but thanks for letting me keep it all the same!)
I was so worried about how much it would cost me, but everything I’ve gotten fixed at European Auto Hause has been priced very reasonably. ESPECIALLY for a starving actor in a 12 year old car.
So thank you from the bottom of my heart European Auto Hause — I love my car so much, and don’t know what I’d have done without you guys! I look forward to getting my car back in beautiful tip top, ship shape condition, and being able to update again with another phenomenal review about you guys!

Amazing Service… they checked my Audi b6 A4 out for any problems or future problems.
Also the workers there are really chill and caring!
If you have any problems make sure you go to Sean, he takes good care of everyone!

I have been taking my Audis to EAH (formerly Independent Audi) for the past 8 years and have received the absolute best service. Not only do they do a clean and thorough job, but Fares is the kindest and most honest man in the business. It is rare to find such service; he does his best to satisfy his customers every time! I have been very impressed with the quality of work and the fair prices. I highly recommend Fares and EAH to those interested in top of the line service for their car needs.

After reading the good reviews on Unilocal I was pleasantly surprised to see EAH live up to their reputation. Brought my Audi A4 in for maintenance/​service. EAH was as thorough as my Audi dealership and a lot cheaper. Great customer service! My car was done earlier than they said it would be and they washed and vacuumed it. Really impressed! Great service guys. Keep up the fantastic work!

It’s hard to explain how amazing this place is. I have taken my VW to many places including the dealership. Never have I gotten the customer service I received here. I was amazed at the knowledge Sean and his team have there, they explained everything to me and showed me exactly what was needed and what they where doing. They are very fair and most of all honest. When my car was finished it was like driving a brand new car. I will now be bringing my car here for all its needs.

I have taken my Audi several different places, however the guys at European Auto Hause have proven to do an excellent job, and at a reasonable price. Sean and Fares provide a great customer, and they are honest, which is always hard to find when it comes to auto repair.
I highly recommend this shop for all of your VW and Audi needs.

excellent and fast friendly service. keep up the good work. prices are reasonable, considering the how much the dealer will charge you. i have not had any issues with my audi’s so far, so it is safe to say, they did an awesome job!

This is my first review of this establishment. First of many I’m hoping! Let me just preface that while I don’t rely on the reviews on Unilocal,I do still read them all, especially the ones with lower starred reviews. However, I am VERY HAPPY with the service I received going here recently (yesterday as a matter of fact).
I needed an oil change and a check up on my coolant tank as well as a check engine light for my 2003 VW Jetta GLS 2.0 that the VW DEALERSHIP has «attempted» to fix TWICE in the past, but never gave me a full explanation on why it was on. I called EAH VERY last minute hoping they could take a look at my car. FYI it was a MONDAY and a typically busy day for most repair shops so I was really reaching for a unicorn.
However, I spoke with Shawn (sorry if I spelled that wrong) and even though they were very busy and usually take appointments only, he still made time to fit me in. I work 2 jobs so I don’t get much time off to leave my car anywhere. My window of opportunity is very small for personal errands. Since I was a first time customer, he was VERY accommodating. So I dropped my hooptie off and hoped for the best.
EAH did a full diagnostic on my car and called me prior to proceeding with any work before my approval. I won’t lie, the cost of fully repairing my car is far out of my budget. For everyone that complains about cost, just remember, it’s a car, not a Schwinn bike. I asked them to do a few things that I knew I needed done and within my current budget. I WILL, however, schedule other repairs in the near future when I can but ONLY with European Auto Hause. They specialize on European cars and I trust that they use the same equipment as well as quality materials that my dealership likes to rip me off on.
As far as Customer Service…10 stars. NICEST people I’ve met in a long long time. Do I recommend them? Absolutely. But don’t ask me… go see for yourself. Also, pay cash… trust me.
Thank you again to the staff. I couldn’t have asked for a better experience!

Took my wife’s car in for service without an appointment and they not only made time for me, but the service was painless and perfect. Couldn’t ask for an easier transaction and they did a great job. Highly recommended for your Audi in the Pasadena area.

There’s a reason they have 5 stars! I have a 2007 VW Jetta and I bought it at a used car lot in Pasadena back in November of 2014. My car has had multiple problems due to the ignorance of the people who sold it to me, BUT European Auto Hause saved me thousands of dollars worth of maintenance to my car. They were able to identify the problem within an hour of dropping my car off and they completely broke costs down for me so I knew exactly what was going to happen. I was going on a road trip to Colorado so I needed my car in tip top shape before I left. They were very honest and completely explained to me the problems and how they fixed them! There’s no way I will go to anyone else for my car problems! As we all know, these European parts are expensive but I trust the men who work here! Sean and Fares are awesome!
They also wash your car for you which I find to be amazing!
Keep up the awesome work guys!

This is a great place to get your Audi worked on. They have fair prices and tell you exactly what needs to be done and what the problems are. This is one of the very few places I trust with my A8. Ask for Farris.

Im not always driven to write a Unilocal review, but when i do it’ll be for a business that provides services that are unlike any in their field and that’s what you’ll receive at Fares’ European Auto Hause!!!
Fares you are always welcomed at my restaurant where we’ll hope to match the quality of service you and your staff provided me…
Thank You
(My new home for all my Audi needs)

Come here if you have deep pockets and zero knowledge about cars.
They’re expensive, arrogant, entitled and argumentative. The second I started asking questions, (I was an aircraft mechanic for 10 years so I kinda know my way around a car) they got super argumentative and defensive.
Unprofessional.

Sean and the guys at European Auto Hause are excellent! They are very professional, provide honest advice, and offer significantly lower prices than dealer service centers.
I recently had more than a few issues with my ’02 Passat W8. The car is very rare, so it’s not everyday that I can find a mechanic that knows it well. Sean knew the car very well and knew exactly how to fix it. For a fair price his guys had the car fixed quickly and efficiently. Unfortunately it had more issues after the fix, but Sean was very nice about diagnosing the problem and allowing me to keep my car on his lot for a few days. EAH is a good business, run by a good businessman!
I highly recommend European Auto Hause. I will definitely return to them in the future.

If you truly want to do business with an establishment that focuses on taking care of their customer — and their vehicle– you can’t go wrong with choosing European Auto Hause (EAH).
Sean, Fares, and the entire staff understand they are in the people business and take great pride in serving customers. Their goal is to have their customer leaving happier than when they first came in and satisfied with the repair (s) on their vehicle.
Thank you Sean and your staff for serving me and my 2003 A4. I look forward to my next visit.

Love this place. Excellent service and advice. Genuine Audi parts, genuine Audi expertise. Fares has been my guy for the life of my ’07 Audi after my warranty expired and will continue to be.
Speed of service ⁵⁄₅
Quality of workmanship ⁵⁄₅
General Experience ⁵⁄₅
Typically I hate spending money keeping a car fixed and maintained but these guys make it as painless as possible. My favorite little thing is that just like a dealership you’re car is washed every time.

FARES, FARES, FARES! …is the only name you need to know when it comes to EXCELLENT service on your AUDI or VW.
I called European Auto Hause (EAH) early last week when my two front headlights died after a weekend driving my 2012 Jetta thru snow… I know, weird reaction to snow from my car… I spoke to Fares… we set an appointment for 2 days later…
The drive from Downey took me a lot longer (1hr) than the time the car was getting serviced. I didn’t think it would be so quick. I had even looked into grabbing breakfast with my daughter down the street at a diner while the car was inside. «The breakfast plan» was to keep my 18month old from running around the shop because she’s at that age where she can’t sit still for more than a few minutes without wanting to tear up the place.
We arrived, waited inside the lobby area while the car got driven to the work area in the back. When i took a peek for a second outside the window I saw the guys surrounded my car like it was a pit stop at a NASCAR race. Tire pressure, hood popped, and all the electric tool sound. I knew it was ALL BUSINESS, so I sat down with my tot… next thing Fares appeared at the door and i surely thought he was going to tell me it would be an hour, or so.
No, no, no… instead he tells me the magic words — «it’s ready!» with my car waiting for me outside. Besides the headlights they even turned off the warning light of the «tire pressure.» For all but 15minutes (and this may be stretching it). I was in complete ««wow» mode! And then THE PRICE… that one was another «WOW!» (but emphasis with CAPS this time) — as it doesn’t compare to anyone else! I couldn’t say enough THANK YOU’S…FARES and crew are not of this earth! Amazing all around. I will definitely be coming back time and time again!
I haven’t written a review in a while so i’m a little rusty… but this deserves high props!
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A little background as to how i came to find my favorite shop. I had an A4 previous to my VW Jetta that was running out of mileage on the warranty limit. It was going to start costing me an «arm and a leg» to fix stuff. So i searched Unilocal and found big reviews for this place above all others. Still not convinced, one day I called them and asked them about a nagging issue I had with the A4… from the description I gave them, FARES explained to me what it could be; which coincidentally I had the print out of the dealer service with the same diagnosis with DEALER PRICES… He told me to bring it in, but I decided to trade it in for a Jetta instead baring all future headaches.
When the Jetta needed maintenance for the 40K mile service it was out of pocket and the dealer was charging me ‘arm and leg’ rates again. So this time i decided to bring it to Fares and crew and they had done it for far less. I took my chances and could not agree with the Unilocal Community on this great recommendation!

Refreshingly really good. People are always nervous going to any body shop and they should be guarded as its notorious for shady upsells, shoddy work, and pricey surprising fees. I’m talking about both dealership body shops and independent body shops.
For Audis my favorite dealership is Pacific Audi in Torrance. Great service, communication, and transparency. I will go there everytime while I have warranty/​Audi Care. My problem was my fiancé’s Q5 is out of her Audi Care period and when one of her headlamps burned out, I did some research to find the price of the part and called around.
I spoke to Shawn on the phone at European Auto Hause and he was super up front with me: telling me the cost of the part (which matched my research) and that it’ll take about 2 hours. His price was over $ 150 cheaper than Pacific Audi which didn’t even give me a breakdown. West Covina Penske Audi not only did not tell me a price, they wanted to schedule me in for an appointment in case there were other issues. Uh huh.
Shawn’s team also gave me a ride to Best Buy while I waited 2 hours. On top of that, my car was washed which I wasn’t expecting.
The lot is small and tight. Tip: Have them park your car for you since they are pros at it.
All my Audis will come here now and I’ll do my best to help them increase their business. Refreshing to find a good shop. Rare.