Fix Auto Pasadena

Please just go somewhere else.
My car was there for almost a month (though to be fair maybe a week of that was my insurance company trying to decide whether they were going to total it) and guess how many times Fix Auto called me with updates? ZERO. Even when I’d call and they’d say they’d have someone call me right back, no one would call. And it’s not like I was pestering them with phone calls. I spoke to them 2 times a week maximum. Once I thought they called me, but despite the guy identifying himself as being from Fix Auto, it was some call service offering to come tow my car to them. This was AFTER my car had been there a week!
My car was towed to them on a Tuesday. They did an estimate. Did they ever provide me with information about this estimate? Nope. By that Friday realized that I should have taken my car somewhere else, so I asked when I could get my car on Saturday. But I couldn’t because they have NO WEEKEND HOURS. Also the guy I spoke to told me that I’d have to pay $ 100 for the tow (from South Pasadena) if I wanted to take my car somewhere else. I told him my insurance company arranged to have it towed there, and they’d have to take it up with them. Even if I did owe them for the tow, they don’t just get to make up some amount of money I owe them. If we didn’t agree one a price beforehand, it’s fair market value.
Since I just wanted to get things rolling, and going there during the work week was impossible for me that week, I just left my car there to be repaired. Mistake. They took forever. They ‘discovered’ some more damage. I guess that could happen, but what annoyed me about it was that they never notified me. I called them and asked for an update, thinking my car would be almost ready. And that’s when they told me that they had discovered new damage, submitted a new estimate to my insurance company, and hadn’t been working on my car while waiting for approval. They had just gotten approval and we’re waiting on parts they ordered. I’m sorry, what? It’s my car… you need approval from me to do work. The insurance company approves coverage for the expenses. The fact that they didn’t even notify me of this was not only annoying because I thought my car was being repaired for a week when really it was just sitting there, but also it seems super shady to me that you’re not updating the owner of a car about the repairs you’re doing!
Also every time I spoke to them, they acted like it was no big deal that this was taking forever. They said to me more than once, «Well you have the rental car, right?» as if having the rental car meant they could just take their sweet time because apparently there’s nothing I could need my actual car for.
Since they do get positive reviews, I thought that when I picked up my car I’d be glad that the repairs were done right even if it took a long time. Nope. I don’t know a lot about cars, but even I can tell when my grill is a different color. Things also didn’t appear to be installed well, even to me, who admittedly knows nothing. For example, there was paint overspray on my rearview mirror and there is a bigger gap between the grill and the headlights on one side of the car than the other. I don’t care that much about the way my car looks, but such obvious flaws make me nervous about the work under the hood. My significant other yelled at them in obvious frustration for having the car so long and it still not being right. They washed off the paint and agreed the grill was a flawed part and should have been rejected. He told me they’d order a new one and call me when it came in. Want to guess if they called me? I still have the flawed part on my car.
I took my car several months later to another mechanic for brake work. He told me that both the oil pan gasket and the transmission gasket were resealed incorrectly. My insurance company told me to take it back Fix Auto. I called and made an appointment, telling them exactly what I had been told what was wrong. At the appointment, they refused to even look at it and said they hadn’t touched those parts. Now, assuming that’s true, why did you even make an appointment? Just tell me over the phone that you didn’t touch those parts and don’t waste my time. They wanted to keep my car for the repairs. Nope. I took my car home. My insurance company tells me that if I want to use the ‘lifetime guarantee,’ I have to take my car into the dealership to confirm the issue and that it was done during the other repairs. But getting that done will cost a couple hundred dollars, and then I have to go back to Fix for the repairs. I think I’ll just pay out of pocket to someone I trust.
Lastly, during this last meeting they told my significant other that their feelings were hurt when he yelled at them. Um, when you’re a professional mechanic, you shouldn’t get your feelings hurt over a crappy job, you should be embarrassed.

I was concerned about the mixed reviews, but convenience working with a GEICO claim persuaded me to try Fix Auto. I received outstanding service and support from Vatche, their Repair Plan Specialist. The estimates were very reasonable and the work excellent. Throughout Vatche was available to answer questions and I received text progress reports throughout. Based on my experience, I highly recommend Fix Auto

Great place, great people, great service!!! Somebody hit my car who has gieco insurance. That company suggested me to go to «fix auto“close by me in pasadena. I followed them and i got easy way to fix my car on time in my busy life. They have everything in one place-​estimate, rental car services and fix your car. Just I reached there left my car for 5 days, took rental car and come back soon. Each and every services they updated time to time by text messages so i didn’t need to worry about my car. I got my car earlier than I expected. Quick services ever thanks fix auto.

Another happy Geico customer referred here. Had a minor fender bender on my 2012 IS 350. Initially, I met with Geico adjuster there at the body shop who was great. Quote was good. I did some researching online and decided to take my car there for the repairs. I had limited time as I was about to go on vacation and they promised the vehicle could be repaired within my time frame. I had my concerns, I didn’t want to have to leave the car there while I was out of town, but they promised it could be completed on time.
Upon picking up the car 5 days later, the repair was made and it looked great. Except there was some glue or tape marks from masking and paint blending left at various locations on the car. Vatche said he would have it cleaned up, but I was out of time. He told me to bring the vehicle back at my leisure and they would do a full detail on it. I returned a few weeks later and they cleaned it up and polished it nicely.
The extremely friendly and personable staff made doing business with Fix Auto a pleasure. Ariel the receptionist is wonderful, attentive and addressed my every concern. There was one time I needed a ride back home and Vatche had a driver bring me home. Can’t say enough as to how determined they were to make me feel like I was important and did everything possible to make me feel like they were there just for me. Thank you all at Fix Auto for taking care of my car. Oh, BTW, all work from them comes with a lifetime warranty.
Just a note: They are on Foothill almost across from In ‘N Out, street parking is sometimes hard to find. Don’t drive to fast or you will pass right by the shop. The driveway into the shop is usually open enough to squeeze a car or two into the business, but they are a busy repair shop and it can get crowded from time to time.

I had a great experience with Fix Auto. The staff was super friendly and the shop provided excellent service and value. Over the weekend something fell on the front bumper and pushed the grill out of place. My insurance company referred me to Fix Auto for the repairs. Lauren the adjuster was such a pleasure to work with. The crew fixed the issue right away and even went out of their way to help get rid of all of the nasty bugs that were stuck to the bumper and grill. Fix Auto has a great group of people working there and I highly recommend them.

I was referred here by Geico. I got a couple of estimates, and this place was much lower than what I found elsewhere. The customer service was great, and they got me in and out really fast. They sent me text messages, updating me on the status of the repairs. They also got me a great deal on a rental car with Enterprise, and Enterprise picked me up here. Very convenient. Lauren and Vatche were very nice to work with!

Well I had to come here a second time because someone hit my car while in a drive thru, how insane is that? Well, of course they did an amazing job and always looks better than before. I can not thank this place enough, and the text message updates are great. Thanks again, and hopefully I do not have to see you again, but if I do, I know where to go.

I was directed here because of Geico, and received the worst customer service I have ever experienced. When I picked up my «completed» car, they «forgot» to put the TIRE RIM on the tire, and initially accused me that I did not have a rim on it to begin with. Why would I have rims on all the other tires then? They also «forgot» to give me my tire bolt back. Then, when I started driving the car, the interior damage that I specifically stated on my claim, they hadn’t even fixed! And then they had the nerve to accuse me that this was due to the wear and tear of the car. When I tried to bring the car back, they initially made me drive to a tire place near them because they were too busy. Only when the manager of the tire place called Fix auto and said he was «too busy» as well did they decide to fix the job they did with such carelessness and incompetence. They found out that it was a bigger problem than they can handle, so I had to go back in a rental car for 2 days because of their idiocy. To top it all off, I was treated with such rudeness and condescension by the entire staff, and all of them walk around like they have absolutely no idea what they are doing and have never repaired a car before. I will never come back here again and am likely switching insurances if this is the standards Geico holds their partnered auto shops to. Do not let Fix Auto touch your car ever.

Thank you for the quick, fair, and perfect auto body fix! Last week I backed up into a parked car… ouch! I was so upset! The damage to their car was minor but I needed to take care of it asap! With just one phone call the car was fixed in a day and the person I hit was so appreciative and happy. In a day and age when everyone is on the go, this is the kind of service we need. Thanks again!

The job they did on my car was okay but never going back there again. The people who work there are just lousy and LOST. The way they handle their customers is very unprofessional, and unethical. All they ever care about is the money u give them not the service they provide to you. $$$ is their priority not the repair.

Thank you Will and Vatche for all your help with my car. As I was previously taken advantage of by my own family, who has their own collision shop, I was in desperate need of help. When i came into contact with Fix Auto, they were more than helpful. From Customer Service to Quality of work, I was satisfied all the way. Not only was the process faster than most collisions shops, they kept me updated and well informed about what was going on with my car.
Took my car to World class and left with a check engine light. I came here and was resolved with 3 days and my car was fixed. Thanks guys

I got rear ended last week. The faulty party had Geico and they told me to bring the car here. I wa happy with how quickly Geico arrange the fix and the rental car but not hppy with the Fix auto body’s work. The paint job had bumps and lumps on the corners and not smooth.

As always, these guys came through for me again! Car was delivered sparkling clean and looking like new. Gotta love a father son team! Especially when the go the extra mile and offer fair prices. Thanks guys.

I had an unfortunate experience with this shop. I was first introduced to Fix Auto Pasadena when my car needed to be seen by the Geico insurance adjuster which works out of this shop. The adjuster recommended I use the shop which I’m sure there is a reason why the adjuster does work out of the shop. I decided that I would drop off my car in 3 weeks and it was ok’d by the shop manager/​owner Will and was told just to call and drop off the car. The week of the drop off came and I called Amanda and discussed that I wanted to drop off my car this Friday and it was ok’d by the adjuster. I asked her if she can make sure they order the appropriate parts and let me know how long it would take. I gave her my claim number and she said she would call me back. I did not get the call back in 2 days so I called back and talked to Amanda who transferred me to Will who did remember me from the conversation I had with Amanda but again asked for claim number and said he would call me back. He did not call me back. Not only is the shop unprofessional in conduct and rude on the phone but the shop itself looks in disarray. Its very obvious they do not know what is going on. I ended up going to Alliance Auto Body. Peter at Alliance was amazing, professional and gave me updates every day with pictures! If you look at other reviews for Fix Auto you will see others have the same problems. Be warned! Please take your business elsewhere.

These guys are real professionals. They care about their customers, work really fast and do their job in time. They delivered my car not only repaired but also clean and in a nice condition.
Not every day you deal with body shop where the customer service is so important to them. They also give you a warranty of the job that they did. I really recommend this place. I think since today it will be the only body shop that in the future I will deal with.
Thank you a lot)))

I came to this shop for a Geico claim. Front end of my car was hit, and I needed to purchase aftermarket lights for the replacement. Shop had no problem changing both lights since the originals weren’t available. They kept me updated on the progress on my car through text. I always check my car for every little thing when its time to pick up. Lights were installed good, paint was good. but my back window would no longer roll up or down. Manager said it would be no problem to fix it even though it was not related to the accident. Cool dude he was!
Would have gave 5 stars, but my rental car I got from Enterprise at the shop smelled like dogs (not the shops fault), and there were a few scratches to my tinted windows. But overall, I’d go back because they hooked me up. And there was delays with fixing the car, but didn’t matter to me, the other person at fault was paying the rental bill.

I’m pretty pissed off. Long story short: this place is completely unprofessional. I wanted to like Fix Auto because it seems family owned; however, that seems to be the problem! They allow a kid who looks 20 years old named Spencer to run this outfit, and he is charming but completely out of touch with reality. He said I could get my repairs done within 2 days, but when I called 24 hours later it suddenly turned into 6 DAYS! When I asked why, he said they did not have the part. This is complete BS because I got my estimate weeks ago; then, I called every morning this week to let them know I would bring my car in Wednesday. They had ample time to order the part, but THEY DIDN’T. When I called Spencer out on it, he just kind of shrugged the whole thing off. This place has POOR COMMUNICATION between the front office and the repair guys. They also DO NOT CALL YOU to keep you updated on repairs and progress. If you do not need your car for awhile and you have lots of cash to spend on a car rental, go here. If not, I would advise you to go to a more professionally run collision shop who will tell you realistic time frames and numbers when you walk in the door. I feel like Fix Auto will tell you anything to get your business, but then they do a 180-​degree turn once they have your car in for repair.

The work on the car is fine. But it’s just that when I went to pick up my car they lost the keys! I took time off work to pick up my car and I waited like 30 mins until they finally realized they couldn’t locate my keys. They drove me back home to get the spare, it was almost seemed as if they were doing me a favor by wasting my time. They said they would order another one but they never informed me that they had found the lost key. They told me that they would deliver the key themselves but that never happened. Never called to tell me they won’t be
coming. I had to do all the follow ups to get my keys.
The auto/​body work is fine but customer service is lacking excessively.

This is now my go to place to get my car fixed. The first time I went there, my insurance company steered me there. I dropped my car off, they drove me to the rental place and I got text messages over the next few days giving me status updates. Once it was ready, I went to pick it up and noticed a scratch on the hood that was not there before. William, the manager, had it buffed out for free and it looked great.
The second time I went there was due to a broken door handle. When I took it in to get it fixed, there was a small mixup and they were unable to fix it. So they had me come back, and fixed it for free to compensate for the mixup.
Customer service and honesty is something that is usually lacking in this particular industry, but it is not lacking here. When you throw in the fact that they do good work also, I could not imagine going anywhere else.

Ok, people are nice I give them that.
But the problem is, everything take so long for them to even follow up with you.
First, they don’t tell me when they have the parts ready.
Second, I don’t even know if they are working on my car or just taking their sweat time.
If you want to leisurely fix your car, I guess it works.