Frank’s Shoe Repair And Tailoring

Don’t ever come here for tailoring.
I am petite and almost always have to get my work clothes tailored. I came here on a referral that it was affordable and good tailoring. Neither was the case.
I came here to get a skirt and pants fixed. First, he told me it was going to cost $ 60 for both items and then later called me halfway through the day to tell me it was actually going to cost $ 80 for both. I don’t know what business owner does this and was pretty upset at this point because Ive never experienced someone «miscalculating» how much the tailoring would be after I had already dropped off my items. I tried to negotiate and asked him to honor the price he told me but there was no use. I was a first time customer and I really needed the tailoring done so I ended up paying the $ 80. The skirt was fine but the pants still needed some more work because they still were too big at the waist. I came back a week later to ask for it to be fixed and later he told me he needed to charge me another $ 20 to fix it again because of the pockets. At this point I was fed up and left. Poor customer service and poor work product!
Don’t support this business, and I will not be returning no matter what! You have been warned!

I needed a few new pairs of jeans hemmed and decided to try this place out. $ 15 per pair for original hem is really cheap and he did an excellent job. I’m definitely done paying too much for basic tailoring elsewhere (at least in Pasadena).

I got a dunhill belt for my birthday and I need to get it adjusted, took it here. It took frank a few minutes to do the cut. After everything was done, he refused to charge me cause it was only a few minutes. Great guy and awesome small business, I will be coming back for sure!!!

Took my 3 year old beloved red wing boots in for a cleaning and he totally ruined them. I ask for a simple cleaning and he took it upon himself to paint the boots this awful shade of brown, NOT the original color of the boot. This seemed like a lazy fix and it seems he didn’t even try to clean the boot before painting it. I told him I was not happy with the outcome and he assured me that he could fix them. Sadly, he could not. Not only was he late by a week, he was not able to remove the paint and now the boots are ruined. DO NOT take any shoes you care about here. Don’t make my mistake.

Just got my wedding suit tailored at Frank’s. In LA, they say you get can things fast, affordable, or good; pick two. Somehow, Frank is able to give you all 3. He did an amazing job and is now, for sure, my go to guy. I already sent my roommate to him, and he already got his suit back just as fast and just as perfect, and we asked for very different styles, so Frank has range. Point in case, I highly recommend Frank for your tailoring needs.

I’ve been here several times. Frank’s work is the best. After having jeans tailored really nicely a few times I told my fiancé about the shop when she needed some handbags worked on. Great service, friendly guy and awesome turnaround time!

Frank has amazing turnaround time and exceptional skills with leather! His work has brought new life to my old bags from restoration to dyeing underused leather bags. Within a few visits, he had earned two new lifelong customers. He is definitely someone that I would recommend to a friend.

Franks shoe repair is awesome. I had a tailoring job that had to be done in less than 24hrs and they stayed late on a Saturday to make sure that I had all my suits tailored and tailored to perfection for that matter. Thanks again… you guys are awesome

I’ve worked in retail for years and have had a wonderful relationship with
Frank. I’ve referred many of my clients for alterations, usually for something
that needed to be done immediately. Frank was always able to accomadate
them. Always such a gentlemen, very professional taking pride in his work.
I had a great and loyal clientele, but I was only as good as my support. I
will forever be grateful to Frank. He works so hard and always has the
best attitude. So refreshing… this kind of customer service hardly
exist. I took some of my personnel items in this week, a jacket, 2 dresses
and 3 pair of shoes and he did such a wonderful job.
I hope his customers will continue to support him. It’s so important
today that these small business flourish. Frank is my tailor and cobbler
for life. Thank you my friend.

Frank is one of the finest tailors/​shoe repairmen I have ever had the pleasure to work with. I’ve had dress shoes, seemingly irreparable, refined and finished as if they were BRAND NEW! Any and all suit tailoring and adjustments come out fitted to perfection, almost bespoke. I cannot recommend Frank highly enough. Quick turnaround and excellent craftsmanship every time!

I needed to get my watch battery changed a d everyone else was charging over $ 20 which was ridiculous! I just happened to walk by and they did it for $ 8. Great find, will be back again.

This guy was phenomenal! It was my first time in the shop and I had a flight to catch the next morning. He refurbished my dress boots and tailored my suit in the same day for a very reasonable price. And the quality is superb! I also loved the vibe in his quaint, specialized, little shop and he and his family were so pleasant. I will be going back for all of my sartorial needs!

Frank is nice, reasonable and fast!

My family has been going to Frank’s for over 14 years. We take-​in our alterations, shoes, and handbags on a regular basis and receive consistently excellent service. Avo makes our shoes look like new, giving them more miles of wear. He mends our handbags to make them usable again. Avo and his assistant have carefully and professionally altered dresses, tops/​blouses, pants, coats/​jackets, skirts, etc. Avo has even quickly finished tablecloths and mended holes, in sentimental items, for me. From simple, straight hems to intricate work, Avo and his assistant have always gotten it right. And with my particular eyes and desire for perfection, Frank’s does not disappoint. The two gentlemen are superb at what they do.
I trust leaving my pieces at Frank’s. Maybe this business doesn’t use a computer system, but there’s something special about the neighborhood shop. Seeing familiar, friendly faces, being treated with kindness and warmth, and feeling cared for. Avo appreciates the business he receives; he understands people have choices. Avo and his assistant work hard and try their best to please in a very difficult to please service.
Yes, he may call and delay the date for pick-​up; but in my case, the item wasn’t needed. I try to give him time and not expect a one or two-​day turnaround. If I do need something by a certain date, I ask if it is possible before leaving it. It’s about communication on both ends and reasonable expectations. For example, holidays are a busy time. Plan ahead. Be sure to leave your best contact phone number.
One time, we were trying to get to the shop before closing and Avo kindly stayed a few minutes beyond closing. How many businesses will do this these days?
Frank’s is a place I feel good about giving my business to, as long as Avo and his assistant are there.

If I could give this place more stars I would! Frank is the nicest guy and he has excellent customer service. He does such a great job at both alterations and shoe repair.

Had agreed on fixing the shoes a certain way, but when I picked them up, it was done completely different than what we talked about. He gave me half of the deposit back and told me to go somewhere else. Workmanship is sub par, I can probably do a better job. STAY AWAY!

Always gets better! I can’t say enough about how appreciative and friendly Frank is. He does an excellent job, quick turn around and impeccable quality on all repairs and alterations. I trust all of his work and prices and would not bring my shoes and clothes any where else!

Dropped off my 2 pair of heels last Thursday to get the height shortened with Frank. He told me it would be ready by Wednesday. Frank told me it was $ 15 and wanted me to pay up front. I was a little surprised at the price but thought I got lucky. I only had $ 9 in with me so he said it was okay for me to pay when I picked it up.
Came back Wednesday at 4:30pm to pick up my shoes. The have no process here. I provided him my ticket. There are cubes filled with shoes everywhere and he didn’t know which ones mine were and had to ask me how they looked like. He spotted them (on the floor I suppose) and told me how his teeth was hurting or whatever and to come back in 30 minutes. I asked to see them to verify it was my shoes but he basically shooed me out the door teling me he will see me back in 30 minutes. Why? He didn’t even start yet so he wouldn’t let me see them.
30 minutes later back in the shop. His (grand) daughter? was nice. She didn’t know the pricing so she asked Frank. He now said it was $ 30 compared to the $ 15 he told me about the first time around. Excuse me? I asked him why it was $ 15 the first time and then $ 30 when i came to pick it up. He said it was $ 15 a pair but didn’t I drop off BOTH shoes to him the first time? He should have mentioned it was a down-​payment or something it was $ 15 each.
He then went on to say how everyone makes mistakes. I thought yeah it was a mistake. BUT HE DIDN’T STOP THERE. He went on saying «I didn’t make the mistake, you misunderstood me.» That is some great customer service. I will never be back after he doesn’t work on my shoes until I show up to pick it up (even when it was the pick-​up date at the end of the day) and blames me for the pricing.

So after reading a few reviews I decided to trust Frank with my expensive Brooks Brothers suit and shoes. My shoes needed a shine so it wasn’t that big of a job, I dropped them off on a Tuesday and needed them for a wedding Saturday. Frank said no problem and I was excited to wear my suit with confidence since the weight loss, I was a little shocked at his prices but since I was in a pinch I didn’t argue and paid. If I had time I would have probably shopped around a little, that being said he did a beautiful job on my suit and shoes. I was a little disappointed that he didn’t fix one of the buttons I asked him to do but other than that I’m happy. I would probably come back but I would still compare prices to other tailors in the area

Lovely job on the repair and he cleaned my suede shoes before giving them back, which virtually never happens in the business any more. I’m so glad the other place was closed and I discovered this little gem! Good, old-​fashioned outstanding service while I waited. Adding it to my list of the best places. Beautiful job.