I Dig My Dog

Caring people, great facility. We have been bringing our dog here since moving to Pasadena in 2007. He didn’t seem to enjoy boarding before coming here.
He jumps out of the car and runs into the building like a happy kid going to a sleepover at a friend’s house. I highly recommend taking your dog here for everything you need.

They do a good job taking care of our dog. The staff seems like they care about their work. Our dog loves the place.
Only complaint is lack of after hours pick up. I get the timeframes at the start for new costumers, but after a certain amount of time or track record (especially when the credit card is on file), they might consider finding a way to allow for anytime pick up. The only reason I might switch dog care providers is if another place offered the service. I would be happy to pay a small fee for such a convenience. Nothing worse than returning to town Sunday evening and not being able to get the dog until Monday.

I will continue to post this as long as long as I live and breathe. 1 star is actually too high a review. My dog died while getting his nails trimmed here back in 2010. I have tried to forget about it, but I’m reminded of it every time I drive by there on my way to Foothill Veterinary Hospital. I do not fault the staff or otherwise blame them for his death. However, I will never forget how cold and callous the owner was when I contacted her (I had to make contact with her, not vice versa). I still don’t know exactly what happened, but I know the owner’s version seemed to change each time I spoke with her. Regardless of whatever rebuttal IDMD provides for this review, the fact of the matter is MY DOG DIED WHILE UNDER THEIR CARE, and the owner seemed to be more concerned about her liability than about showing any compassion.

Great place. Took my dog here and everyone is very nice. The only problem is my dog was there for less than 4 hours and got charged for the full day. no biggie, another problem is when I picked up my dog my dog smelled like piss. They should put more fake grass down so dogs can go to the bathroom is a certain area versus just all over.
The staff is great and I give them a 5 star.

Love love love this place! The staff is awesome and I never worry about leaving my dog with them! My dogs are always so excited when we pull up, they don’t even look back as the staff takes them out to the yard. Than you IDMD for taking such good care of my pups for the past few years!

I came to them one early morning when I truly did not know where else to go! My dog, Doodle, needed VERY last minute place to go for a few days and the gals at the front desk were so accommodating. The evaluator was kind and understanding. I called a few times during my trip away and they always gave me great reviews of Doodle’s day. We will be back!

I love I Dig My Dog. My aunt has two giant golden retrievers who have come here many times before and they always have a blast. The bone shaped pool is a really fun and unique thing that the dogs definitely enjoy. I am also extremely grateful to I Dig My Dog. This past summer I went on a trip to take my sister back to college and the dog sitter unexpectedly canceled. Normally there is an interview period for the dogs to ensure they will fit and be comfortable. Thankfully due to my aunt’s relationship with the staff and the dire situation they bypassed this and let my dogs stay here. They were also extremely accommodating as my dogs are pretty shy and allowed them to stay together, but separate from the other dogs. Thank you for being a great place.

I Dig My Dog is terrific for taking care of my golden Buddy for my day care needs. They are excellent at evaluating dogs and the appropriate level of group they should be in, ie, large dogs vs. small. And the overall care is attentive and appropriate.
A perfect example of how good they are: yesterday I took my dog to a local groomer after «thinking» I had dropped him off at IDMD. After calling in and freaking out because they had no record of him I finally realized in my rush I had called the wrong place. Thank you I Dig My Dog (and special thanks to Kendra!) for being kind and patient with my dog AND with his confused owner.

I take my dog to I dig My Dog for all of his grooming and dog sitting and wouldn’t go anywhere else. My dog is a golden doodle, so a good groomer is important otherwise he looses all of his cuteness! I’ve used different groomers and each has done an excellent job. I have never left disappointed with my dog’s cut as I have from other large store/​grooming businesses that shall remain nameless. When I drop my dog off the groomers always meet me and ask exactly what I want. I don’t usually have a lot of instructions except to say, «please don’t make him ugly!» and they deliver every time.
Everyone I’ve met at the front desk is really nice. I gave them my information the first time, including credit card, so all I do now is drop off and pick up and they take care of charging my card. There is a parking lot, so dropping off and picking up is quite easy. They require proof of current vaccination and ensure it is up to date each time I drop my dog off. I appreciate this as I want to ensure the dogs my dog is playing with are all up to date on their shots.
The areas for the dogs (small and large breeds are separated) are visible from the parking lot. There are always multiple employees monitoring the dogs and cleaning the areas. There is a pool for the dogs and watching some of them «dive» and play in it is very cool.

Our dog had a lot of fun at I Dig my Dog. But then he injured his paw from the hard concrete and had to go on antibiotics, so we don’t bring him anymore. A friend of ours had the same experience here. His dog developed a paw fungal infection after every visit, and the vet bills add up, and it wasn’t worth it. So, a tail of caution: if your dog engages in high intensity play, his paw pads may be at risk for injury. Also, it gets way too hot in the summer to bring your dog here, in my opinion. But otherwise it seemed ok.

The staff is very unfriendly though I have to say they do have fast service when I pick my boy up.
The dogs don’t have much room to run around. the small dogs especially. They’ve told me they have pool time but only for a few select dogs and that’s the only time they get to play with balls and such. I am disappointed at their service.
If you’re looking to get your fur baby exercised and happy I wouldn’t recommend this place. Its cramped and doesn’t smell that clean.

I am so grateful for I Dig My Dog! Being able to take my energetic rescue youngin’ here for boarding & day care has really taken the stress out of weekends away, moves and busy days.
Despite her having to often go on ‘time out’ for bothering the other dogs, she still drags me in every time. My dog also tends to play very hard and scuff her paws but the staff is always attentive of this and gives me a heads up at pick up. Once I even called after a boarding session and Kendra gave me suggestions on how to cure the redness on my dog’s foot pads.
Yes, their daycare rates are more expensive than other places. However they do not have weight restrictions and a full day is actually a great value!

When I got my dog, I really had no idea that a place like this existed! This place is AMAZING. It’s a one stop shop — grooming, boarding, daycare, training — what else could a loving dog mommy ask for? They have several patio areas as well as a bone shaped pool!
Lundy, the owner, is very caring and dedicated. She is happy to answer any and all questions you have, and offers really insightful advice to help you and your dog understand each other better. Every time my dog comes here, she’s excited to get out of the car, and super pooped and happy when she leaves. She gets all her zany puppy energy out here so that she doesn’t dig her teeth into all my stuff at home and stays out of trouble! Everyone on staff here is very nice, and the business runs like a well-​oiled machine. This place has really helped my high-​energy dog be so much more manageable (Thank GOD) and I don’t know what I’d do without them. If you’re looking for a great daycare for your pooch, I highly recommend this place with no reservations.

It’s hard to be a single mom (of a dog) in a new city.
I work 9 – 5 (…but you can be my 5 – 9 #jcole) and can’t always come home on lunch breaks to walk my dog. I visited/​interviewed 3 doggy daycares in Pasadena. Lundy, the owner, was different from the other owners I spoke to — She asked me what I’m looking for in a daycare and got to know my dog, while explaining how her daycare is run.
Has a big outdoor and indoor spaces for the pups to roam, and there are attendants with the dogs at all times to supervise/​monitor them.
Very pricey compared to other daycares in the area, even with the package… but I trust Lundy and her staff with my dog (my baby!) and I like her facility the best. There are usually free samples of vitamins/​treats at the counter.

I ‘m so grateful for I Dig My Dog, Lundy, Kendra and everyone there! I took my newly rescued dog there for an evaluation and a half day of daycare, as his high-​energy seemed to be negatively affecting my older dog. Lundy (the owner — who really knows and understands dogs) sat with me, patiently listened to all my concerns, gave me outstanding advice and fully explained the services and safety at precautions IDMD. My sweet boy had a great time, and I’m more relaxed and secure, too. This is very important, as my calm energy is transferring to both dogs. Thank you, IDMD!!! :-)

We made an appointment and paid a deposit for Thanksgiving weekend. When we went to drop off the dog, he coughed a few times on the way in, as we had to restrain him from the other dogs. The attendant at the front desk heard the coughing and wouldn’t accept him because she feared he had kennel cough.
It was clear that the coughing was due to being pulled on the leash, but the attendant refused to reason with us, and wouldn’t accept the dog without having him cleared with a vet first. This despite the dog coming in for a pre-​screening a week before where he was required to get the necessary vaccinations, including one for kennel cough.
On the night before Thanksgiving, we were forced to rush the dog to an animal hospital to be checked out, as the vet wasn’t available. There was, of course, no sign of kennel cough, and we ended up spending about $ 75 — and wasting everyone’s time — for what was an unnecessary visit.
We understand the need to protect the other dogs, but it was clear his coughing wasn’t due to any illness. It caused a huge inconvenience, as we not only had to waste time and money, but we were nearly left without a place to leave the dog while we were away.
Once he was cleared, they accepted the dog.
When we went to pick up the dog after his stay, the staff was unfriendly and didn’t tell us anything about how the dog’s stay was. We have no idea if he ate his food, got along well with the other dogs, swam in the pool, or was given his medication. They also forgot to give us the medicine when we picked him up. This place gets an F for customer service. We’ll definitely be going somewhere else next time.

The staff was very friendly and accommodating. They seem to really care about the dogs. The things I didn’t like were that the yards don’t seem very large and the one is cement, it seemed very slippery. There were many dogs in one area. Also it didn’t smell that clean. I choose them because they have a pool which I think is great, my dog loves to swim. They did let me know how his day went and gave an update as well when I called at mid day. I like that you can easily see your dog and the care givers from the parking lot. I think they do a good job taking care of your dog, I just like my dog to run and play more and really get his energy out, rather than just hanging out.

My dog almost died while he was at I Dig My Dog because of their absolute negligence and failure to follow my simple instructions regarding my English Bulldogs care. Not only this but the owner refused to take any responsibility whatsoever for anything including my dogs medical bills after the fact. When I dropped my dog off on Friday Sept 7^th around 11:30 it was 103 to 105 degrees in Pasadena. I told the lady that checked my dog in that I was very concerned about the heat and I wanted my dog to be kept indoors where it is air conditioned. The owner of course will deny that I ever expressed these specific concerns because when someone is trying to shake off responsibility they will attempt to weasel their way out any way they can, which she does throughout this ordeal. I can guarantee that my point was absolutely clear to the receptionist that checked me in because when I left she reassured me that when it is this hot they always bring all the dogs indoors.
As I left the parking lot I noticed that there were some dogs outside the building in the caged area. I thought that was odd considering the fact that I was just told by the receptionist that all the dogs were supposed to be indoors. This obviously made me feel uneasy about leaving my dog but I naively trusted the employees knew what they were doing. About 45 minutes to an hour later I listened to my voicemail and found out my dog was taken to the Exotic Animal Care Center because of heat stroke. (The people at Exotic Animal Care and AE Clinic were amazing! Dr. Sari Kanfer and the rest of the staff saved my dogs life and I am grateful for their kindness and professionalism) When I first got to see my dog he was inside of an air conditioned tank and he was hooked up to IVs. As a dog owner this is a terribly heartbreaking thing to witness especially due to the fact that it could have easily been prevented if the people at I Dig My Dog were actually taking extra precautions with the heat and responding to the initials concerns that I expressed when I dropped him off.
As I mentioned before the owner tried anyway she could to convince me that it wasn’t her fault and she will probably do the same to you. One of the reasons the owner gave me as to why they are not responsible for this is the short period of time my dog was there. My reply to this is that it was 105 degrees and I expressed my concern BEFORE I dropped my dog off. My dog did not have heat stroke before I brought him in and 30 to 45 minutes later after I dropped him off he was in the emergency room with heat stroke, do the math. Correct me if I’m wrong but the MAIN purpose and agreement of a doggie day care center is that the dog owner puts their trust in the day care center that their dog will be unharmed and kept safe for the duration of the visit. As a dog owner that’s what we pay them to do!
I took my dog to them believing that he would be returned to me healthy and happy just like when I dropped him off and the bottom line is that did not happen. Second, she will most likely try to educate you on the nature of Bulldogs and their predisposition to heat exhaustion. She will also try to convince you that her employees understand the various predispositions that certain dogs have which might be the case but it doesn’t matter one single iota if action is not taken to implement that knowledge. My reply to this is the fact that I have been a Bulldog owner for 3 years and I am keenly aware that Bulldogs have this predisposition and that is exactly why I expressed my concerns and gave specific instructions when I dropped him off. The owner also told me she will not take responsibility because my dog had a mild cold in early August and she believes this contributed to the problem. Dr Kanfer suggested that this may have contributed but this is only a possibility, the key words here are suggested and may. I am not trying to undermine Dr. Kanfer in any fashion because she is simply doing her job. A Vet in this circumstance or any medical Dr. for that matter is obviously limited as to what they can state as an absolute fact. As a matter of fact my dog was completely recovered from this cold due to some antibiotics given to me by my regular Vet. I actually took him to the dog park a week or so before this happened and he was perfectly fine, running around with the other dogs but the big difference was that it was not 105 degrees in the middle of the day. The bottom line is that he was a perfectly healthy dog at the time I dropped him off and this had never happened to him until he spent 30 to 45 minutes at I Dig My Dog in 105 degree heat. Lastly in any situation where a business owner does not fulfill the agreement between the customers or injures the customer or damages his or her property or when someone’s pet almost dies in their care it is not only good business for the owner to take personal and financial responsibly but it is ethically the right thing to do.

This place is awful. Do not take your dog to this place. I took my little multipoo to this place for 10 days. When I took him he was 14 LBs and healthy, when I got him back after 10 days, he had lost 2.5 LBs and he weighed only 11.5 LBs. It is like a 180 LBs man losing 20 LBs in only 10 days.
There is no supervision when comes to certain things like eating. My dog did not get any food obviously and no one cared. Right after that, his kidneys started failing and he had to go on medication.
When I called, a girl told me that it’s because dogs are very active here. Not true. It is a small space that all the dogs walk around and the smaller dogs don’t even get to use the doggie pool (as shown in the pictures). My dog was an active dog, he used to walk 2 miles so walking around wouldn’t make him lose so much weight in 10 days.
He never came back to being the same dog that he was.
DO NOT take your dog to this place. NEVER again Never. This place is terrible.

I bring my dog here each time we go away. They always have a space and are more than happy to see her. Brandi Loves it.
She is a shy dog, and sometimes seems afraid, but they always take time to get her used to the surroundings. I get a report when I return and she always has fun, enjoys the staff, and makes new friends. Not to mention they bath her so she is super clean and silky when she comes home.
This was our 3^rd Boarding and we will keep coming back.
They also have the big dog pool which my other dog loved while he was alive. Brandi, is not much of a water dog, but she loves to watch the others play!