Jiffy Lube

Oil change was fast. Nice people but they said I needed a new air filter and my coolant was low so I went to buy both and air filter was clean and my coolant was exactly where it needed to be. Not sure why they would say that. Kinda shady.

This is a shady establishment, I got an oil change today and the guy up front was extremely rude to me. When I asked him his name he said he doesn’t feel comfortable revealing it because that’s a «legal document» what?! I asked for his manager and he said he was the manager… But he wasn’t. His coworker outside told me he was an assistant manager or something. That dude has real issues. I also tried to use the coupon but he said it didnt work. I told him it came from your official website why wouldn’t it work? His response, «They changed up our whole system.» What?!? Lol These people are jokes. Don’t waste your time here. I’m not even sure they even topped off my oils because I got home 5 – 7 minutes later and my coolant thing was empty… Never again. I spent $ 60 for what?

The gentlemen at the front desk informed me they do not accept Unilocal coupons. All of the other Jiffy Lubes I have been to accept Unilocal coupons. It wasn’t worth arguing, just letting other know to be aware and have an official Jiffy Lube coupon with you before coming here.

Went for oil service and it was one of the worst experiences. Did not do 90% of the service they charged. Including checking oil level, air filters, windshield wiper fluid. I use to go there but I will never walk into this place again.

What wonderful service! Literally got in and out in about 30 minutes, not to mention the staff were beyond informative and courteous, especially Patrick. I certainly would come back here again for my car’s next appointment!

Headed in for a much needed oil change. I pulled up and was greeted with a prompt, «hello!» I needed the works and was quickly forwarded into the system with a couple perks from my Unilocal check-​in offer! Woop!
Patrick was very nice and understanding. The services, high mileage oil change and a tire rotation, were all under 30 minutes (with all the other minimal perks they offer: vacuuming, windows, etc.)
I just want to mention the courteousness they showed me when I had payment issues. Which we all experience once in a blue moon. Realizing I had only cash and no card, and having been a long time customer, it was a tremendous help to receive assistance from other coupons they offered.
Needless to say, I will always return to this location. They are quick, kind, and generous!
Thank you! You guys made my day!

DO NOT go to this jiffy lube !!!
Everything was fine until I got into the car and noticed my washer fluid level is low light is on. Fortunately I hadn’t driven away yet. They backed up my car into the bay and filled it. I asked them what else didn’t they check and they replied that was it. The entire there was not a word of apology.
I had asked them to check my tire pressures and was told its part of the standard check list. Three mile later I drove in a gas station to get gas and checked my tires and found 2 tires were severely low and one was low and one was normal !!!
Sigh I simply can NOT trust these guys who go thru the motion of marking the checklist and did nothing.

Mann. Service was great. Quick and easy.
The staff was real friendly and kept it honest with me when determining what type of oil I needed. So I’m rocking with the Jiff. Down with the Pep.

This is my first ever Unilocal rant, so at least I can thank these guys for inspiring me to finally create an account and share my experience.
It all started with a normal oil change for which I had a $ 13 coupon (always Google coupons for these chain services places). Everything went fine, or so I thought until I got home and checked under the hood to make sure he had topped off all the fluids. The cap for the windshield washer fluid was broken, which I understand is not that big a deal but the guy who broke it should have told me before I left the jiffy lube! I know for a fact it was not broken before I took my car in because I checked all the fluids etc. earlier that day.
Long story short, I ended up driving back to the jiffy lube twice to try to get them to replace the broken cap, to no avail. I was going out of town two days later so didn’t have time to keep going back and forth with these guys who were too cheap to replace a $ 9 piece of plastic they were responsible for breaking — I ended up buying a new one from Honda. Obvously this was not about the $$ but the principal of a) not telling me after breaking something under my hood (thankfully it was literally the least important piece) and b) not making any effort to replace the broken part.
I will never frequent this, or any, Jiffy Lube again and I hope this review costs them more I lost business than the $ 9 it would have been to just buy me a new cap.

After a failed attempt at an appointment at Pep Boys (see review), I came to this familiar face for a quick oil change. They took me right away, and worked on another car at the same time. They were so fast! I was done in less than 10 minutes. They gave me exactly the oil I wanted and had all my info on record. They didn’t try to sell me any bogus products but politely suggested possible needs for my car in the future. And they were so nice and friendly. Everything an oil change should be! Thanks guys!

Do NOT take your car here! I just tried to get my car serviced with a basic oil change. As I watched the guy (who turned out to be the manager) start the service on my car, he used tools to try and pull the latch to open the hood of my car. He then came inside and told me the latch to get the hood open was broken and because of that they could not service my car. Now mind you, I opened the hood of my car 3 days ago to check my oil with the latch being fully intact — that’s how I ended up there in the first place. When I questioned the guy he simply stated it was broken when he got to it which I know for a fact is not true. He suggested I take it to a body shop and that was about it. No referral, no offer for a free oil change (since he broke the latch), nothing. When I insisted they pay for the repairs since they broke the latch he essentially said it was not his problem since it was broken already even though I saw him jam his tool under my hood and yank on the latch. Thankfully, the kind guys at Zoom Autobody and few doors down help me open my hood and suggested I go next door to Garbiel’s Automotive. Both places were wonderful in helping me out! Go to Gabriel’s instead for better service! I will not be returning to this Jiffy Lube ever again.

Took my daughter’s car there for an oil change. Jesus and the rest of the staff was very kind. Spent more than I bargained for but the service was great.

When I showed up to get an oil change, I told the guy that the air pressure light on my dash board was indicating my tires were low and asked if they would check that. «No problem» he said, «we’ll check it out.» (They claim to check the air pressure regardless of having to ask.) Cool! About 40-​minutes later, they called me and let me know my car was ready to go. I asked the guy specifically, while still on the phone, «did you check the air in my tires.» He said, «yes, we made sure all the tires now have 33 psi.» Perfect! A few minutes later, I returned to their store to pay and get my car. I asked the woman ringing me up about the tires, and she noted on the form (see attached picture) that all four tires were now at 33 psi. Another guy behind the counter chimed in and said it would take several miles of driving for the tire light to go off. Great! I had three separate people assure me that they looked at the tires. I left and I drove around. The light never went off. Later at home, my tires still looked low. I busted out my own tire gauge and tested the pressure myself. My front left tire was almost 50 psi (way too high) and both right side tires were just above 20 psi (way too low)! (See the attached picture of the tire gauge, on the valve stem, showing the low pressure!) At multiple points both verbally and in writing, these people lied to me, and I have caught them! I went to a gas station and filled the tires myself, to the appropriate levels. Within five minutes the tire light went off on my dash. There is just no mitigating this. They lied about their work and are now, in my mind, totally un-​credible! I will absolutely never go there again!

Same franchise as the shop .3 miles away on Colorado Blvd. I guess the crew wanted to leave early… The guy said the wait was 45 – 50 minutes… One car in one of three bays??? Also said they closed at 6:30pm when the hours are open until 7??? Maybe they didn’t have my oil filter??? But he was right… Glad I left and went to the other Jiffy Lube…

Always check in on Unilocal (and if you’re reading this I assume you do) because they have a sizable coupon for doing so.
You always leave paying more than it says on the banner, but isn’t that just the business practices of every automotive anything?

Great service & knowledgeable workers. I’m glad I found this place to get an oil change. Will be back again! :)

I was greeted by Jesus and was sold! Even though I ended up paying slightly more, the experience was well worth the time and effort. He was polite and honest, I don’t mind giving my business to folks like him. Plus, the Unilocal promo was a nice bonus! I would definitely come here again!

Quick and simple. No nonsense! Michael and Mark were especially helpful and honest. I went in for an oil change, which would have costed me an arm and a leg at my dealership, because my car requires synthetic oil, but Mark gave me a discount.
Mark also noticed that my air filters were dirty so I decided to change them (no pressure, which was nice).
I’ll be coming back at my next 5,000 miles!
Plus, there’s free coffee :)

I pulled up this past Saturday thinking that my hubby and I would have to go walk around the neighborhood or somehow entertain ourselves for at least an hour while we waited for our car light to be fixed. The place was packed. We rolled in and a nice gentleman started working on my car right away. 10 minutes later he was done and we were back on the road. Woo hoo!
I had a voucher from the Jiffy Lube Heartland lawsuit for $ 17 towards services so the light change was about $ 24.99 regularly… with the voucher and tax, I paid only $ 9.99 :)
The lounge seemed big with magazines, coffee and TV. Staff was all great. Thank you!

I’ve been here a few times and never had any problems. Every jiffy lube and other place like it are going to try to sell (recommend) you something. It’s part of their job to try and sell you something else besides the oil change. It can be annoying but it’s something you just deal with or you can go somewhere else. Some people are gullible and fall into whatever it is they are trying to get you to purchase. Go in knowing a little bit about your car and what you may really need at the moment and what can wait.
I’ve always had a pleasant experience here. I’m always in and out within 30mins or less if no one is ahead of me. Don’t forget to look for coupons on the website or any check in deals. And the entrance for this spot is on Walnut not Hill.