Kelly Paper Store

I love kelly paper for various reasons:
1. Knowledgable
The staff knows where everything is, has a knowledge of fine papers as well as what they can be used for, and what they can convey/​imply in terms of graphic communication.
2. Friendly /​Caring
From the first day I set foot in the store, James and Yvonne have made a commitment to building a very individualized business relationship with me, which makes me feel very special as a customer if not just a person in general.
3. Variety
They have almost any paper stock I can think of
And on the very (VERY) rare occasion when they don’t have something available in-​store,
THEY CAN GET IT!
4. Paper Warehouse
They have a huge warehouse near the city of industry where you can pick up the larger or more unique orders you make at the store in case you’re In a rush and need it asap.
and if they kelly doesn’t sell it, they’ll try to point you in the direction where you can get THAT thing.
Now that’s customer service if i ever saw it.
These are wonderful people who are committed to helping me on my way to success as their customer.
I would recommend them to anyone and every I know, and it gives me great pleasure to do business with them.

I had to come buy some specialty paper for the office and came here based on the selection. Although they do carry a vast variety of papers, the prices seem oddly expensive. Since when did paper cost so much?! I would only come back again if I need certain paper quickly, otherwise I would spend time looking for cheaper alternatives online.

I’ve been coming to Kelly Paper for a long time. It was and still is my local go to place for not just paper, but ink, chipboard and boxes. Yvonne and John are great!

please update your Unilocal page. it says it is open on Saturdays. Well, we drove out there on saturday AND IT WAS CLOSED.

This local paper store knows their paper! They will help you identify paper, order that paper and maybe even give you a recommended printer to print your items! Great customer service and friendly at all times of the day!

Watch out! I got a brand new business credit card/​debit and this store is the ONLY PLACE I USED IT before the number was stolen and used to purchase stuff online. Obviously, someone working in the store is not very honest and when I informed the manager about it he was defensive and it was clear he was not planning on doing anything to fix it. BEWARE!!!

I had a custom order that had a minor problem. They fixed it ASAP and nicely. The people that work here are highly responsive and they have great prices, and good products.

At this point, I think I’ve been to every Kelly Paper in the Orange County area. I have received excellent service at each of them. I (perhaps foolishly) decided to design and print my own wedding invitations and signage. When it came time to print everything, I went to Kelly to get all of my paper. Because my designs were a hand-​painted watercolor floral, it took a lot of experimenting to get the paper and printing just right. Though I wanted a textured paper to imitate the texture of watercolor paper, it just wasn’t working. I went to Kelly and the employees gave me as many paper samples as I needed, no charge. After about 15 sample prints on 15 different papers at Staples, I finally came to the conclusion (with the help of a Kelly Paper associate) that I should be using Smooth, digital printing paper. They had this, in just the weight and color I was looking for. Wedding invitation paper crisis resolved. Onto the next. Thanks Kelly!

Customer service was excellent provided by Tim! A lot of choices, especially recycled, environmentally sustainable paper. I was done in less than 45 minutes, got the cover paper and inside paper I needed for a publication project. Thanks a bunch!

We come here for office supplies for my work. The employees are kind, helpful, and very willing to go the extra mile. They have a private parking lot, which in this part of Pasadena is a godsend. High quality supplies at decent prices. You cannot beat the selection they have in terms of paper or service from employees.

Very helpful staff. As a teacher, my needs are broad, and the knowledgeable staff helped me to narrow it down and I ended up with exactly what I need. They special ordered the perfect sizes and weights of papers for various crafts. Great prices and service.

I’m not familiar with the paper industry but I am a consumer who walked into a large paper warehouse feeling overwhelmed and a little intimidated to know where to start looking. The workers seemed okay, not particularly attentive but seemed friendly if you had a question. Their stock was decent from what I could see but they close a bit early on Saturday so come earlier on the weekends!

Great customer service and inventory supply. Came here for my DIY wedding invitations and was able to find my card stock, matching envelopes, return envelopes, inner envelopes at a price that kept me under budget. The staff was friendly and welcoming. They offered up ideas and solutions. Will definitely shop here again. Only thing i would change is the hours of operation… kinda hard to get to during the week as I work 8 – 5 m-​f. Opening up on a Saturday/​Sunday would be a huge ++++

Great paper with great customer service.

Kelly Paper saved me from the nightmare of last-​minute NYC order not arriving on time.
Staff at the store were friendly, helpful and made excellent suggestions to find a solution to my bulk order needs. When our online vendor (based in NYC) did not ship a required order to us on time, Kelly Paper found a similar (and less expensive!) envelope in their store and pulled the additional quantity from their warehouse overnight for us!
Thank you, Kelly Paper! Shopping with you was a great reminder to shop local!

I’ve been here in the past and ordered hundreds of dollars worth of paper for invites. The employees back then (3 years ago) were very helpful. Now, like the other reveiwers said, the 2 guys behind the counter were barely helpful. I asked where I can find something, and he just pointed to this back corner and told me he would «let me know when I was warm» walking towards it. Are you so lazy that you cant show me? I hate it when employees at a store point and give you a lengthy description where something is, sorry its your job to show me where it is, especially when you are just standing there chatting or texting.

I was so annoyed that there were 2 employees and I am the only customer, yet getting help was like pulling teeth. Since I figured they don’t want my business, I left. I’ve been to the Burbank Kelly Paper before, but at least the workers there actually help!!!

I went there to buy my wedding invitations paper ! They were so efficient !! I got everything I was looking for. And the price is so worth it, I payed $ 166, while the wedding paper company made a quote around $ 900.
People are really helpful and 100% pro !

I’ve been a long time customer of Kelly Paper. Most of the time I’ve had great experiences there. Then, I don’t go for 6 months and things change.
Customer service is lack luster. You have to flag someone down and stand around like a child waiting for ice cream.
Then the guy helps me and I told him I’m looking for higher end textured paper… and he takes me to the laser printer paper row with smooth canary yellow paper. Their employees should love paper and know what high end textured means.
Also, I was looking for nicer paper that still would be compatible with laser. One of their other employees helping me looked at me with a serious face and said «yes, this is definitely compatible with laser.» I get home and lone and behold the paper is NOT laser safe and the toner isn’t curing to the paper.
Uninformed and uneducated sales reps are lurking at this location of Kelly Paper. I’ve had much better experience at their El Monte location.
They should invest in some training classes for their employees.

It’s a paper store. It doesn’t have everything but the staff tries to help you out when it comes to ordering specialty papers. The price is pretty reasonable but they don’t carry that much premium brands. the most they have is mohawk and neenah. you can find the paper you need to get the job done. but if you wanna go to town with premium paper this wouldn’t be the place you would wanna go to.
the staff are helpful so they can kinda direct you to the right path if you have to end up here. other than that i really can’t find other nice things to say.