LA Financial Credit Union

UPDATE:
After writing my initial review, I called the corporate offices to make a formal complaint. Though it was over the holidays, they responded very, very quickly, reversed the overdrafts and apologized sincerely.
In retrospect, I understand that this period of the year was also stressful for the first manager I spoke to, and that I was probably unpleasant myself on account of the stress.
They carefully and fully explained how to prevent a repeat of my previous issues, and were extremely courteous.
I am fully satisfied and genuinely appreciative.

Worst Customer Service experience EVER! I was penalized for paying my account too early. The employees do not communicate with each other. Adriana (Collections Supervisor) was rude, sarcastic and no help at all. I’m happy to announce that I have severed ties with this franchise!

I’ve been a member of L.A. Financial for over 10 years after I took over as trustee of my parents’ accounts and subsequent estate matters. The Branch Manager, Nancy, is friendly, helpful and always goes beyond the call of duty to provide information, conduct account research for trust accounting purposes, and check on the status of incoming/​outgoing funds. The staff is always quick to lend a hand, especially Maryann. I don’t know how I would have managed the trust matters without them! They really care about their customers and have been like family to me since my parents’ passing. LAFCU can’t be compared to any established banking institution because though you may have a multitude of tellers/​assistants, you usually have to talk to at least three individuals to get a straight answer. No other credit union provides this level of professionalism, excellence in service and genuine concern for their customers.
K. Powers

Filthy exterior and ATM. The machine is grimy to touch and blackened w dirt. Clean the ATM and hose down the entrance… Jeeez!

I been a member of L. A Financial for over 8years, and my account has been in good standing, recently I asked my son to stop by the bank and to make a deposit on my behalf, once at the bank my son was told that there will be 11days hold before releasing the funds, I called the bank and ask why such a long time, the representative who picked up the phone was unable to answer my question, so I asked her to cancel the transaction, I was informed that the branch Manager was going to call me back.
I received a phone call from a Supervisor and instead of getting an explanation why they were holding the funds for 11 days, The branch manager called me and left me a v-​mail message stating my request for cancelation of my transaction was done and that the check was ready to be pick-​up. Really? no explanation as to why the hold of 11 days. is that how they do business. luckily I have another account with BOFA who I made my deposit and the funds where release immediately. Time to move to better things!

Complete waste of time signing up for a membership with this institution. I can get an account with any other banking institution but this one places a probation period on you if you had your account closed by another bank. The bank that closed my account was Bank America for a draft that put my account in default. I paid the account off in full 2 years ago, but that’s not up to LA Financial Credit Union’s standards. I’ll take my business elsewhere and suggest the same to anyone else. They only have one person that rated them? How good can they really be to their members?