Magnolia Design Center

I received top-​notch service across the board, courtesy of Jonathan Sicat. This man has vast knowledge and a genuine passion for audio and seemingly boundless patience. I am, self-​admittedly, the shopper from hell and hammered this poor guy with an inordinate number of questions during numerous conversations. Jonathan’s enthusiasm never waned. On the contrary, he always seemed to be enjoying the conversations (I sure did!).
When it came to the purchase, he got me a great deal on a Marantz SR5010 receiver, which I love. I was looking for an AV receiver that would sound good for both music and movies, and the SR5010 fits the bill perfectly. Switching to pure direct mode for music sounds excellent.
Beyond all of this, he made himself available post-​sales to answer general audio questions via mobile messaging. A truly nice guy. Thank you Jonathan!

I can not begin to rave enough about my buying experience at Magnolia Design Center located within Best Buy in Woodland Hills. I went in to Best Buy strictly just to do research on televisions because I was considering getting a new one in the next few months. Based on my experience with other local stores, where I was given the «hard sell» and made to feel like I was foolish to not plunk down money and get the TV that day, I was so pleasantly surprised by the expertise, friendly environment, and no pressure attitude I was met with at Magnolia. My sales person Brandon could not have been more helpful. He went out of his way to educate me on all of the various features available in a variety of TVs and how they specifically effect the picture and performance of the various sets. I felt no pressure whatsoever to make a purchase and not being technologically savvy it was a great relief to be made to feel that no question was stupid. I can not begin to express how patient Brandon was and after I spent well over an hour being treated so well I happily bought my TV that evening. I also bought a sound bar to go with it. Now here is the best part, not only did Brandon help me purchase the TV but he willingly came to my home and set it up. I am completely delighted with the Sony 4K 55′ TV I bought and if I could give the entire buying experience at Magnolia a sixth star I would!

I walked to Best Buy looking for a television. I was not aware of the magnolia set up in side Best Buy. I had done my homework on what I wanted to purchase. I wanted and needed a curved T. V ;)The magnolia sales person was the only person on the floor not busy at that time I walked in. He was informative on all the electronics on on the Best Buy floor. He did give me more technical information on the the T. V I was interested in. He did not discourage me or push a specific television or different brand. After about half hour, I made him aware of which television I was Interested in. It turned out to be the same television he had highly recommend, was also the same television I was originally pursing. The sales person was not pushing like a car salesman. I highly recommend magnolia.

Last Saturday I walk into BestBuy wanting to buy a cheap inbox home theater system for my nice little studio apartment. One of the guys at Magnolia saw me and told me he could get me higher quality equipment for around the same price. I was a little skeptical eat first, but they started crunching the number for me and sure enough I had a better upgraded system in just a few minutes. The service was great, all the associates were happy and easy going. I walked out of BestBuy happier than when I walked in. The guys at Magnolia really know their customers and what they are doing. I will be doing business with them again in the future.

Walked into the best buy hoping to upgrade my home audio system and stumbled into this gem in the back corner of the store.
There I met the store’s General Manager Berny who introduced me to something that changed my life– SONOS.
Berny and Salesman Tom helped me pick the right speakers for my room and I was able to get exactly what I needed without the feeling of being pressured into getting anything I didn’t need.
With a great selection of both high and mid end audio and video product, this store is an absolute must-​shop if you’re looking to purchase any entertainment equipment.
The transaction was fast and easy and I was even able to use my best buy credit card to make my purchase!

I came into Magnolia to audition some Sonus Faber speakers and was really happy to have been helped by Tom Gillesse.
I thought I knew a bit about hi-​fi audio after copious amounts of internet research; however, I really knew nothing compared to Tom with his years of experience in the industry and true passion for all things audiophile!
Tom spent a lot of time with me to make sure I decided on a setup that worked for me and my budget and went above and beyond to make sure I got the best deal possible.
Couldn’t have been happier with my decision to go with Magnolia for my hi-​fi audio investment. Thanks Tom!

We were so pleased to have Jeff Sy visit our home and impart his knowledge and understanding of our Home Theater System. Jeff set our home system up to expand out into our patio room. We were impressed that Jeff never tried to sell us more components or upgrades to our existing electronics. He figured out the system capabilities and made our current system work perfectly. Jeff saw the entire system set up through and showed great consideration in protecting our carpets, furniture and wood floors. He was so polite and patient with us (in answering all of our questions and dealing with all of our issues) When we do get the upgrade (or completely change our system) we know exactly who to see and where to find the right Magnolia System to fit our needs. Every member of the Magnolia staff has always showed great appreciation for our business and all are willing to offer assistance whenever asked.

Two months ago I went in to research about a TV for my new condo. Since my construction was not complete I was not ready to make the purchase. The gentleman who helped me, Carlos Gonzalez, took down my information and followed up with me a month later. When I was ready to make the purchase, went in and he was out on a family emergency but when his co-​worker, Jonathan Sicat, called him on his cell late at night he remembered what I was looking for. The process was smooth and since it is a newer curved TV and in high demand they located it and had it delivered to me within a day. Also they personally delivered the bracket to my office so I would have it in time for installation.
I could not be happier with the service I received from these two young gentlemen and would go back to them for my electronic needs. They are truly outstanding.

This place has a nice selection of high end products to look at and play with but, the service sucks! It’s going to feel like you just walked on to a used car lot! They will belittle you and try to up sell you!
BUYER BEWARE!!!
Magnolia Home Theater Design Center is a store within Best Buy. If something goes wrong your stuck dealing with them. You don’t have the option of dealing with Best Buy.
If they have a product that you must have, try going to a location that is owned and operated by Best Buy. A location that is not a design center. It’s a lot easier dealing with Best Buy than these shysters. They don’t stand behind the products they sell.

The staff there are just tv salesmen promoted within Best Buy… Commissioned based with little knowledge of true custom in your home or office. They promote Aria hotel, blah, blah, blah but that staff had no part in it or the experience to produce that in your home. There technicians have a turn around once every month and the salespeople are never on the same page. Don’t make the same mistake I did… I should have went with an experience custom integration company that knows what details are needed. Its pathetic to call them every week to complain and repeat myself over and over again what was promised to me by the salesman. Over promised and under delivered is an understatement… The only star I give them is for there showroom. Listen to different quality sound in the theater and B & W 802’s. Stay clear of the sound room. They use an over processed board that compressed the sound. Oppo, B & W and Sonos is the best products thay have to offer. But don’t let them install it and call a professional. Don’t trust a geek either, when you can have a professional.

Charming lounge in a quieter area of Pasadena. Great place to meet friends. The patio with the outdoor bar is hip and not to loud. Order the Chicken/​Shrimp Santa Fe. healthy and delicious.

My father was in shopping mode & decided to get new speakers for our TV. He researched online for some awesome ones, came across a particular set that he wanted, looked up a few places & found that this location had it. Upon arrival on Sun, my father spoke to sales rep, Justin. He was very informative, had answers for all of my father’s questions. When my father finally decided to get it, another sales rep helped my father, Jimmy, he was the one who processed my father’s order
Anyways, my father went ahead made the purchase, THEN Jimmy decides to tell my father, hey sorry, we don’t have that color you want in stock right now, HOWEVER there r other colors u can get & u can pick it up on Tue, or EVER Mon night. My father went ahead & settled for his second color. Tho, he left a bit disappointment, he was willing to wait for his new toy
But here the f-​ed up series of events!
On Tues nite, I went in to pick up the speakers, Justin was the one who helped me. He just told me, it wasn’t in yet. My father & I didn’t think much of it. So we just went home. Wed, my father called Jimmy to ask him whats going on, what’s the status, he said he was busy, will call my father back. NEVER did. Thurs after work, my father went to go check on the status, Jimmy apologized for not getting back to my father and offered to buy my father dinner. O. o ?? Ehh! We just want out speakers. Again, he told my father, sorry, its not in yet, give us a few more days. At this time, my father is pretty damn antsy about the whole situation, but he decided to wait anyway
Sat rolls around, Justin decided to give my father a call to tell him, hey, your speakers wouldn’t be in until April 11^th!
?! WTF is that?! Seriously? WOW! I am speechless. They couldn’t be up front with us from the very beginning?! Have they thought that if they were in the very beginning that we would have been willing to wait?
Right after the call, my father decided he didn’t want to speakers anymore, we called them wanting to cancel our order by phone, but we told we can only cancel in store. FINE! We went to the store, right away upon arrival, when Jimmy saw my father, he was super ‘excited’ to see my father, let me help you, what did you need? let me get Justin to help you, YOU ARE HIS CUSTOMER. Ehh, odd but whatever, we want to get matter solved. Justin comes on by, & suddenly, we are Jimmy customers. REALLY?! Can we say shady?
I explained to Justin that my father been misinformed about the date of when it will arrive, we want to just go ahead & cancel the order. We don’t want to wait anymore for something that is probably NOT going to show up. Justin tells goes off telling me, its a ‘special order’ hum, well Jimmy told my father it would be here soonest Monday night, the words ‘special order’ NEVER came up. Justin say that Jimmy would like to talk to us, & when I turned to my left side where the glass door was at. Jimmy was kneeling, hiding in the back, by the glass door all sneaky, shady looking
Jimmy came out & right away tried talking to my father in Chinese. I honestly felt that Jimmy was trying to sweet talk my father into not cancelling the order. But with the customer services we been dealing with, we wanted to just cancel & walk away. I felt really disgusted that he would abuse his ability to speak Chinese to sucker people into things. One would think that, if you were to speak the same language, have a few things in common, you would get hookups, pull a few strings here & there to make sure everyone was happy
Then suddenly in their defense that it would be hard to cancel because its a special order, interesting right? We give them well OVER 10+ days to cancel the order & they can’t do it. How is that my problem? So would it be better for them, for us to wait til the 11^th, have the actual item in store then cancel it? Wouldn’t they have the item in stock sitting around then? I was really confused about how its so damn hard to cancel an order for an item that wasn’t here. Question, do they make the speakers when people order it, is that why its taking forever, is that why its called special order? I can’t wrap my head around it. Or understand whats going on
For us to keep it, suddenly they want to offer us 10% discount, despite us telling them, money wasn’t the issue. They were really pushing with discount, but we didn’t care for it. They don’t seem to understand the word: I don’t want it anymore, I want to cancel, I want my refund, I want my money back, I don’t want to waste time.
I had to make it super crystal clear that NOTHING they can do will allow us to change our mind. We just wanted it over and done with
Finally, they went ahead and processed the cancellation of the order within mins. As simple as that, they should have done it to start with!
But the most BS part about this whole thing, I was in there for 47 mins trying to get my damn refund from sales reps who are liars
If you LOVE headaches, drama, bs talkers, wasting time, this is the place to be