Monument Chevrolet

On 1−15−16, I ran across an SUV on Autotrader (2008 Nissan Armada) that had 26,000 miles on it at Monument Chevrolet. Since the information on Autotrader was somewhat limited, I sent a message inquiring about the SUV in which a gentleman named Sergio called me and told me he would get me more information on it, along with pictures and call me back. On 1−16−16, Laurie called at 9:21AM to provide me with some information on the Armada. I told her I spoke with Sergio the prior day and he was going to check to see if it had leather or cloth interior as that was something I wanted. She told me she would check on it and call me back. She also asked if I could come in to look at the vehicle. I explained that I had a birthday party to go to, but that I would try to be in that day, if not, I would definitely come in Monday (1−18−16). I also told her I would go online and fill out a finance application while we wait for her to get me more information concerning the Carfax. Laurie called me back at 12:53pm to let me know she received the credit application and to confirm it had cloth interior. She asked again if I could come in today to look at the vehicle. I told her I would see how the day went and then let her know. Sergio called me at 1:05PM to let me know the Armada had leather interior (this should have been a sign of poor communication). Nevertheless, I moved on with my interest in hopes the transaction would get better. At 3:49PM, Laurie called me back to discuss the Carfax report. I told her I would possibly be in a little later that afternoon to look at the vehicle and she asked me to just call her and let her know when I would come in. At 6:07, I called Laurie to let her know that I was on my way. She told me to ask for the Manager, Jeff or Joe, when I arrived and they would help me. I arrived approximately 40 minutes later where I was greeted by a gentleman who told me he would be helping me [Name: Theal Neal ??? (spelling)]. I explained that I was supposed to ask for Joe or Jeff and they would help me. As I glanced around, I saw the manager Jeff, along with approximately 6 other salesmen in the front office laughing and talking with no interest of assisting us. Theal told me he would help me instead. He drove me through a closed gate at the back of the dealership where I was able to literally «look» at the exterior of the truck. He said he could not let me test drive nor look inside. After I voiced my concern with me having to drive over 40 minutes and Laurie calling all day to get me into the dealer asap that this was poor service to only let me look at the outside. He said he could not let me test drive as it hasn’t gone through their inspection (even though they had the truck listed for sale for over a week) and that the keys to the truck were on the inside of the truck. He then told me he could «slim jim» the truck so that I could look inside. This is when I said «forget it» and left. Buyer Beware!!!

If they tell you that it will be ready on a Wednesday expect it to be available seven day from that day! I waited 8 days longer than the date they said it would be ready! huge incovience for me and I hated have to call every other day to see if it was ready! They did a great job, but they need to plan better and they should not have such high standard on their delivery time! error on the side of time… Add 7 days to the expected due date!

an absolute ripoff! they charged me over $ 300 to reattach a hose that came off and flooded my trunk. worse than that, they quoted me $ 200 and changed the price when i got there!

Just read the other reviews. Chances are good that you will have a similar negative experience, as we did. We got jacked around by the service department. Sensing there was something amiss with what the mechanic told us, we reached out to the salesman that sold us the car to help us. Well our salesman is no longer there so another salesman who identified himself as Theo said he would definitely look into the matter for us and call me back. I was obviously just brushed off by Theo… or he flat out lied to me. Either way, I got no help from the sales department. Sure enough when we returned to pick up the vehicle, the car would not start. Even after I pleaded with these people to look into what I had already identified as the problem. The right hand does not know what the left hand is doing here and the customer pays the price EVERY time. If my testimony does not convince you, read the many many negative reviews on the various websites. The complaints are all very similar in nature and by all appearances, nothing seems to change.

Excessive body shop time for repairs. If you have insurance coverage for a rental, beware of the time you are covered compared to the time this dealership will take. I am stuck paying out of pocket expenses for a rental because Monument Chevrolet exceeded my coverage & all I keep getting is «it shouldn’t be more than a couple of days» … Or «I will look into it and give you a call back».
What started off as a quote for «20 days» turned into «a 12 week repair time» according to the supervisor.

I made an appointment for an oil change to be done at 7:45 pm, and arrived at 7:05pm. I was told that since I actually had an appointment I was ahead of everyone who was there because most of the other customers were walk-​ins, and It would be no more than an hour for my car to be ready. I was also told the same thing the last time I came in for an oil change with the evening service dept.
(On that appointment, I waited for over 3 hours. That experience made me seriously reconsider coming back again due to the turn around time and being told my car was going to be ready in 20 minutes, but actually having to wait an additional hour.)
I ended up at the dealership until almost 10:00 pm. Definitely more than an hour as promised earlier. Even with an appointment, I was the last person out of the service shop. It was as if I had been forgotten. The older woman at the front desk was also VERY unprofessional, caught an attitude with me when I asked (AFTER 2 HOURS) when I can expect my vehicle back. Her response was «I don’t know», and she blew it off, and I asked her if she can at least check and see what is taking so long. She huffed and sighed as if I it was a huge demand, and looked at the computer, got on the speaker and announced in a VERY rude tone «(serviceman’s name) YOU HAVE A CUSTOMER UP HERE WHO WANTS TO TALK TO YOU». The serviceman came up a minute later and asked her who needed to speak to him, and she pointed at me and said «Her– she wants to know why y’all are taking so long with her car.» There were about 6 other people who witnessed this as well.
The service man told me it would be ready in 10 minutes. I waited 30 more minutes until it was finally brought up front to me. There was an awful smell of cigarettes in the vehicle that took 2 days to remove after being aired out. I am a non smoker with severe asthma, so that issues caused me to have to resort to using my inhaler and taking a breathing treatment.
I had an experience at Monument that was not good prior to this with the evening team, but gave the benefit of the doubt and decided to come back since I usually have GREAT experience with the daytime service team and Vladimir. I deeply regret making the decision to continue to be a loyal customer because it is apparent that the evening service team lacks professionalism, promptness and overall value of the customer.

Horrid service!
I called ahead of time to make an appointment. I was told on the phone that they could get me in the next day, no problem. Since it was my first time they gave me general directions on how to find their service department. I had to look for someone named «Julian.» When I got there there was no attendant around and after waiting a bit someone finally came out. I told them who I was supposed to find and he just said, «Yeah, he’s over there.» That’s it. When Julian finally came out he was incredibly rude, dismissive, and I still had to wait until he finally walked over to me. When he did he acted like I was inconveniencing him. He kept sighing and rolling his eyes and then told me he was «really busy» and come back. I told him I had an appointment (I told him as soon as I met) and he said fine, but that my car would take a couple of days, or weeks to get looked at. Weeks???
Since I had to live it overnight he asked if I wanted to do that. I said I would if it could be done in a day or so, like was promised to me on the phone. The issue didn’t change. He didn’t even look at the car to tell me why it would need to take longer. He asked if I had a ride and I said I would call someone to pick me up. He then just walked back into the building without a word. The desks have glass on the side so I could see him sit at his desk and literally just lean back and stare at me. I called a ride and then went to go into his office, but he shook his head, picked up the phone, and started talking to someone. Then another staff member came in and he proceeded to talk to them. He basically ignored me and another car attendant finally came out (after several minutes of me standing in the rain) and just said Julian was «busy». He took my car (I think it was the same guy I spoke to on the phone) and said it would only take a day.
It did indeed take a day, and they fixed the problem. However, I found every other staff member incredibly rude. For instance, when I picked up my car the woman at the desk had no idea what I was talking about, despite me getting a call that it was ready. She then had me wait until someone brought the car around and I had to wait for that to even happen. Another woman apparently waited 20 minutes for her car. Some of the people bringing the cars around also zoomed by without concern that they were someone’s vehicle!
Overall, a horrible, terrible experience. I did get several calls from their «customer care» department. When I finally had time to take the call the woman asked me about the service and how the car was. I told her I had problems with the car but their service was terrible. She simply said, «oh my. Well, if you have an issue you can feel free to call us back» or something to that effect then exchanged goodbyes and hung up. When I tried calling a few times I never got an answer.
Regardless, the damage was done. I will not be going back here. Ever. There’s other Chevrolet dealerships in Houston and my suggestion is that you try one of those. I know I will!

These people don’t even try. They offer you next to nothing for your trade and act like they don’t really care if they get your business or not. If they figure out they can’t screw you over they just give up I guess.

Does Unilocal offer any negative stars? Well for this place, they probably should. Words cannot express how pissed I am. Extremely angry and disappointed. I came all the way from Katy to Pasadena for nothing! Literally just drove out of this place. Here’s my story– so Freddy (bdc Mng) calls me a millions times and leaves me plenty of messages, enough to keep me distracted for a week, to «earn» my business. So I finally call him back and set up an appointment so that I can see a tahoe they had. He says to ask the receptionist for mike or Wayne, who are the managers there. When I showed up today there was no receptionist and no one to greet me. I walked outside to see if I saw that tahoe. When I walked back inside some salesman asks for my name so I give it, he leaves goes into some office and then calls me in. The guy in the desk happens to be Wayne whom didn’t really give me a second look. I told him about my call with Freddy and how I had an appointment to see that specific Tahoe. Then he says «I’m gonna have –sales mans name– help you“gives him a look which I’m guessing was our queue to leave his office. As we walk outside I show him the stock number to the car and he makes this «oh oh «gesture, walks inside and comes back a minute later and literally without a shame or care or professionalism in the world goes «oh yeah man we just delivered that car man, like 30 mins ago dude ». I couldn’t believe it. I walked inside into Wayne’s office and said «I’m sorry boss man but I drove all the way here from Katy just so that I could be told that the Tahoe I was here for had already been sold ??» For which he replied while he switched his eyes on the sales man «which Tahoe is that». I walk out while they were talking and didn’t look back. And for the record — while Freddy and I were on the phone the night before he kept on putting me on hold as if communicating with his manager so that we would all be on the same page for my appointment»
Those guys whom were «helping «me were unprofessional and careless. Didn’t care since the moment that I showed my displeasure. I sensed it and walked away. Monument shouldn’t be in business.

Yup more shadiness from this place. Wouldn’t let me take the car for an independent inspection. Wouldn’t let an independent mechanic to look at the car on a lift. Yeah…

Howdy. I have been a faithful Monument Chevrolet service customer since 2004 — it doesn’t get any better than that. My service manager is Keith Clower and the service has been as first class as it gets. Every single oil change, tire rotation, repair, maintenance, etc. has been with Monument. This morning I dropped off my daughter’s truck for a «truck spa day» with Keith — it will be one happy truck when I pick it up this afternoon!

Terrible service. I made an appt and when I showed up it turns out they don’t make appts and they had no idea who I was. The service advisor made an estimate the service manager disputed. But, they’re open til midnight so who cares ?- like I have hours to waste at the dealership. A loaner or rental was out of the question.

Scott Lausch was very knowledgeable about the vehicles. He took the time to understand what was important to us when trying to identify the right truck to purchase. He made the purchase process very easy. This is the first time in my experience of purchasing a new vehicle where I walked away feeling good about the transaction. All dealers should use Scott’s approach, customer care, and follow up as a model and standard for all their sales representatives. Scott is an excellent representation of the GM brand.

First, they told me I’d get a certain amount for my tradein. Then, they gave me half that amount.
Then, they didn’t let me know the car I was buying had electrical issues, such as a NON WORKING MIRROR.
Then, my headlight cover fell off – not their fault. I took it back so it could be fixed.
They gave me a loaner car – twenty or so years old, filthy inside, NO PLATES, and the fanbelts broke. When examined, a car guy told me they’d clearly been juryrigged before.
Then, when I got my car back, the headlight cover came off again. Now I have one broken headlight, horrifically bad service, and I get phonecalls almost monthly trying to get me to refer people.
(Although, apparently they fired the guy who actually sold me the car, cause a new guy, who seems nicer, is calling now.)
This would, needless to say, be zero stars if it could.

The only reason they get a star is because I’m required by Unilocal to bestow one on these cheating bastards. I was forced by my insurance company to take my car to this poor excuse for a dealership after an uninsured driver t-​boned me on my way to work.
Since I was single at the time they didn’t repair my car properly and tried in vain to get me to pick it up several times when they had not repaired it correctly. They talked down to me calling me, «little lady» and telling me women don’t know anything about cars, etc. They were cursed out repeatedly.
Three months later out of disgust I took my car because every time I went they screwed it up more!
NEVER, EVER TAKE YOUR VEHICLE HERE!!!

Oh, how the mighty have fallen! When I first started this review back in September, they got a nice little 5 star rating from me. Since then, their rating has gone down further and further as more light is shed on the situation.
Earlier this week, I had the great fun of getting a flat. I go to change the tire.. .lo and behold, the spare in my trunk does not match the other four tires I currently have. When I took my car into the shop, I left it there with five matching tires. Since they’d forgotten to put the spare back in my trunk in the first place, I assumed that when they put it in there, that they’d put the correct one in. Yeah, that was dumb of me. While the rim is the same, the tire is obviously not even new!
Since I’m on the verge of selling my car, I just don’t care enough to get another tire to match. I think I’m even more bitter about my experience here because the awesome customer service by the insurance adjuster made it seem like the rest of the place would be just as competent. I’ll never make that mistake again – and I can guarantee you that I’ll never bring my car here again.