New Moon Textiles

After reading these reviews I know I’m not alone. I’m disappointed that this is one of the few quilt shops in the area. They seem totally bothered if you ask any questions and their prices are ridiculous. Even with the inflated prices I would still shop here because of availability but their poor attitudes really turn me off. You’re better off taking a trek to DTLA to go to Michael Levine and Fabric Hotel.

Went here looking for quilting thread and found a whole lot of attitude. The employee was loud and brash. When she talked down to an older woman looking for a package of elastic, I left. The shop itself is not particularly cute. The rug is drab and the display walls are dated. Despite the flaws, the prices are inflated. A 20-​strip jelly roll was 30% more than I paid last month at a quilt shop in Moab. A basic Clover thimble was twice what I recently paid. It seems they charge extra for the attitude.

Sales people and owners are not friendly, nice or even remotely welcoming. The fabric is good quality. Some of it is even GREAT quality. The cost is high but cheaper than driving the 20 minutes to J’s.
I’ve been in much better quilting stores across the country that well… they take my breath away. This store is pretty darn average as far as quilting stores go. Pasadena is high rent and so this is probably as good as it can get for the area. Good customer service doesn’t increase their overhead though. They should try it?
If you are looking for a wonderful customer service experience and have a day to waste go down to Michael Levine in LA. They will lavish you with help and attention and the selection is unbelievably amazing.
I just wish we had a different choice of fabric stores in Pasadena.

Rude sales person, I didn’t feel welcome, she looked annoyed when I said I was just browsing. I gave my business to another store, thank you rude lady.

Not sure where the reviews about cranky employees come from! I am NOT a quilter, not even really that into sewing. I drop by this store on occasion for projects for myself and/​or my kids. Everyone has been wonderfully helpful. Their selection IS fairly limited since they focus on quilting — the fabric they DO have is gorgeous. I want to reiterate, in person or by phone, I have never had anything but excellent customer service. If they do not have what I need, they cheerfully send me on my way with excellent recommendations.

I don’t usually write reviews, but I felt like I needed to write a review about this place. They have a nice selection of fabric, but me being a guy and looking for something for a halloween costume I don’t have much experience or knowledge about fabrics. Of course I want my sash for my jack sparrow pirate costume to look at least a little decent, but one of the ladies that work there (Old lady with white hair wearing glasses) was pretty rude and was telling me that i’m pretty picky for it just being a Halloween costume. Hello, if you don’t want to be there and answer customers questions professionally then don’t work, period. The last straw was when I asked her what the best material would be for something like that just so I know what to look for, for example a hundred percent cotton or a mixture of linen and cotton… But again instead of answering the question she gets frustrated and says that I’m being pretty picky for a Halloween costume and that it can be Silk if I wanted. I told her uh no pirates dont wear silk sashes, gave up and walked out. Wish I never went there, pissed me off. I feel bad for the other employees because they may have been helpful if given a chance.

This shop has an excellent assortment of quilting fabrics, plus a few other interesting fabrics as well. I picked out some yummy pastel madras for making a dress. The staff were friendly and helpful, without being overbearing. I felt comfortable just moseying around, getting ideas. I will definitely be a return customer.

I found a gem in Pasadena! I walked in to get my Bernina serviced and walked out booking a quilting 101 class! They’re inspirational quilts are soooo beautiful and their fabric selection is like none other! As I was admiring the quilts a gentlemen peeks his head out of the back room and says, «If I can learn to quilt, anyone can!» He proceeded to help encourage me to take the leap. The women behind the counter was equally lovely! I returned the next day to select my fabrics. Are prices more expensive than big box? Yes, a tiny bit. But I much prefer to support a local small business than a huge corporation. If I could give more than 5 stars, I would! Go check them out! They are awesome!!!

Love this shop and the funny ladies that run the business. The selection is curated towards their taste so if you like it, you’ll love this store. Parking is easy and they offer classes. I’m so glad this shop is in Pasadena and so easily accessible.

so my friend and I walk into new moon textiles to buy a few yards of cloth, as soon as we asked a question we got treated as if we were less than for not being white (like all the people in the store) and I don’t make this statement lightly. the whole time this older lady was giving us witty responses as if we couldn’t afford anything in the store, our budget shouldn’t have concerned her, especially because we were not even asking about pricing, we were asking for measurement suggestions. not only that but she also decided to get someone else to help up with the cutting (who I might add was a sweetheart) … anyway I have never been so overtly discriminated before in my life.

This store is primarily for quilters, but has a beautiful selection of fabrics that could work for lots of different projects. I have had mixed experiences with the employees. Some are friendly and helpful, while others are uninterested or discouraging of questions. One time, when trying to find material for curtains, an employee asked me why I didn’t just buy some already made (!).

Just called to see if they carried something I was looking for. A terribly rude woman picked up with a disgusting attitude.
She was talking with food in her mouth so I asked her to repeat some of the stuf she said and she just kept raising her voice.
After I said thank you even though they didn’t have what I was looking for she replied with a super sarcastic, «Mhm, uh huh.»
Ew.

I’m not to sure why someone has to be a little cute old lady to be welcomed into a sewing store. Don’t get me wrong– I think little old ladies who sew are boss, but that doesn’t mean I can’t be boss for sewing, too. I have been sewing since I was a little girl– and although my skills have room for improvement– I’ve made a wedding dress before… That someone wore… For their wedding. So I know how to sew– and I have a healthy collection of sewing materials, tools, and fabrics and I know what’s what. This place is ridiculously over priced and even though the woman was decent to me, she was a million times nicer to everyone else in the store which upset me. She offered every single other person in the store to put their name in for a drawing, except for me. She was age-​discriminating, and I don’t care which direction you discriminate in– it’s wrong. I was planning on going to Joann’s, but came here when I found out the Joann’s closest to me has permanently shut down. I won’t be coming back, which is too bad for this place because they look like they need the business. I bought 1.5 yards of solid navy cotton and it was 13 dollars!!! If I would’ve gone to Joann’s it would been 5 – 7 dollars BEFORE using a coupon. I guess I’ve learned my lesson. Save yourself the time, money and frustration– go to Joann’s.
Also– to those that said they have way more than Joann’s– stop lying. They don’t have 10% of the selection that Joann’s does. #getreal

I would not patronize this business. I purchased about $ 100.00 in fabric and a pattern only to find out that the pattern was not made properly. When I returned to question the validity of the pattern the women that worked at the store admitted that the pattern was not a good one. They showed me that the pattern could possibly work. After sewing it I realized that I had wasted my money and my time. The owner is rude and abrasive and not helpful at all. I agree with another person that posted a comment, that these women are quilting snobs and do not treat others very kindly.

The selection of beautiful cotton fabrics is really nice. Really nice. But besides that, it’s pretty much a store dedicated to quilting, so the non-​quilting notions and supplies are pretty limited.
While I browsed, the two women at the service desk disparaged an absent coworker in loud voices. I mean, it was sort of hilarious and maybe they should have their own reality show, but it was also unprofessional. Also, when I asked a question, I was mocked a bit. I was given the absolute bare minimum of information to answer my question, but with no explanation of the answer, in spite of my sort of repeated attempts to get them to expound. Clearly, those ladies do not suffer inexperienced sewers/​non-​quilters gladly.
So, if you’re an experienced quilter, or if you want a selection of cotton fabric that is much, much, much better than what you’ll find at Joann’s, etc., then this is the store for you. If not… probably not.

These guys have an excellent selection of quilting cottons. Beautiful prints, though naturally pricier than the big box stores. Decent sale section too.
I will be avoiding this store however, due to the unfriendliness of the employees. There is one woman there who is very sweet and helpful, but most of my visits have resulted in me leaving angry and upset. The older women who sit behind the counter will be very nasty if you ask questions, generally be annoyed when helping you, and openly trash talk other customers/​co-​workers in front of you. This was extremely off-​putting and loses them my business.

This is the closest quilt shop to me and it’s overall pretty good. The staff is knowledgable and friendly and prices are average. They have a good selection but wish they had a better stock of fat quarters and more modern fabrics — though they do have a decent variety of moderns. The best part about this place is the bags of end of bolt cuts for 50% off. That’s the only place I’ll get my backings. Overall a great shop.

SELECTION: The selection was wonderful! They have so many beautiful patterns in such vibrant, beckoning colors! Im not a quilter, but being among such gorgeous prints made me want to dabbling in sewing. I was able to reign in my imagination, though, when I started noticing the prices. They have a ton of fabric to gaze through, but dont come here looking for any other sewing supplies because they dont really offer anything else but fabric.
PRICE: Its a specialty shop so they are a few dollars above the big box-​fabric store I’m familiar with (Joann’s, which I also think is expensive), but you can tell that you are paying for something special at this little shop because the prints and colors are great much more unique and interesting.
STAFF: I was a little nervous to come here because I only needed one small piece of fabric for a non-​sewing related project. Based on some of the other reviews I was a little nervous about the customer service or feeling really out of place. When I entered, the lady at the front counter gave me a huge «Hello» and I felt totally welcomed. I was the only customer browsing until another women entered with her 2 grandchilden. The staff I encountered (3 different women) were all super nice and helpful, not pushy or judgmental. My only recommendation would be to have a little music playing because it was REALLY quiet when I was the only customer there.
BOTTOM LINE: I would absolutely recommend dropping by this store to browse fabric even if you have no idea what to sew (or how to sew!) because the beautiful fabrics will make you feel inspired! :)

This is a quilt fabric shop, the fabrics are going to be of a higher quality with better inks and printing. Don’t expect to get a Mercedes for the price of a Subaru. Because of the Arab Spring the cheap Egyptian cotton prices are in the past and paying substantially more for fabrics has caused a shift in the industry. There are fewer shops and they are carrying fewer fabrics. Enough for my preamble. This store chose to relocate to a high traffic street and you will be paying more than other quilt store prices. I don’t know if this choice has given the store a greater volume but it does seem to change the customer dynamics with the workers. Workers don’t engage customers as they would at most other quilt stores. The warmth isn’t there and as many shoppers desire that interaction this may not be you ‘Cheers’ bar/​quilt shop.
Yes I will still stop in and buy things I like as the fabric is my focus and I don’t have to play junior high school drama. This is a good business and it is the responsibility of ADULTS to ASK for the help that they need. If the customer believes that the shop workers are mind readers they need to be visiting a professional counselors office. This is a business and I’ve been treated in appropriate business fashion.

I agree with some of the other one-​star comments below. I don’t think this place is friendly to new shoppers at all. I was so excited having moved to Pasadena and finding out that a quilt shop was literally in my backyard. I always love to help out local quilt shops but unfortunately, I don’t think this one will be on my list as a choice to purchase anything there EVER.
I walked in and was not greeted with a hi or hello or welcome. I was completely ignored even though I was the ONLY person shopping in the entire store. Having walked by the woman standing by the cash register multiple times she did NOT acknowledge me at all but when a Caucasian man walked in she immediately offered to help him. I thought that was strange being that I was in the store for a good ten minutes browsing and yet she had no response to me.
After looking around a little more, I decided to ask my questions. I approached the woman behind the counter and when I asked my question, she ROLLED her eyes at me, SIGHED and then POINTED to where I needed to go. After that response, I was a little more hesitant of asking more questions. But I had to ask «what was the minimum cut from a fabric bolt?» It’s an easy enough question but apparently, I was given major ATTITUDE about my question as if it was completely offensive to the woman behind the counter. She was also busy cutting fabric that I felt like I was intruding on her time.
Another woman who worked there walked by me without a glance and sat down at a sewing machine in the front of the store with no acknowledgement as if I was a ghost in the store. But yet, she too offered the Caucasian man help sounding friendly and nice.
I even walked in back to look at the classroom and all the ladies in there did not turn to give me one glance or welcome. After one more question that I had to ask, I was again given the eye roll and major attitude.
And even when my husband walked into the store, they gave him major attitude and flat out asked him what he was doing in the store. WHO does that to customers?!
They are so rude and yes, possibly racist! I was really upset and plan to never go back again. Stay away from this place! It’s TERRIBLE!
There are two other quilt shops a little further away which are much better and friendlier and have better selections of fabrics!