Orchard Supply Hardware

Steve Rivera (I think) in hardware on ¹⁄₂₃) was great. Unfortunately it took me four people to find him. But generally OSH gets a big thumbs up compared to HD.

Super clean and organized and the people who work here aren’t hard to find and very helpful. I can see why my roommate said to go here over Home Depot.

Since the remodel, this Osh looks great. It’s very bright and the parking, well the parking is the same as before but now there’s no construction vehicles around that other Unilocalers had spoke of before so that’s a plus. Sometimes remodeling all your stores doesn’t work but in this case, very much an improvement.
The biggest plus for me is the customer service. As soon as I walked in, I was greeted by a very friendly employee and she asked me exactly what I needed and where I should go to get my task accomplished. In this particular case, all I needed was to get 2 keys copied. That department was right next to the entrance so within 5 seconds I was where I needed to be. The gentleman that was working there was friendly, asked what I needed and made the copies for me. I took the copies to the register and was rung up. There was also a do-​it-​yourself key copying machine close by but it was almost $ 4.00 per key for that service and I prefer the small talk and lower price with going the route that I did.
Everything so far sounds great. Now here’s the rub. $ 2.50 per key plus additional sales tax. Now don’t get me wrong, I’m not extremely frugal but I know when I could also pay less. The price for the key duplication is not listed anywhere but I guess I should have asked. There is a place down the street from my home who will do it for 99 cents (Not the 99 cent store for you trying to guess, it’s just a coincidental price). Were these keys needed to protect treasured goods? No, they are actually there to lock up the dog food because Raccoons are apparently very intelligent and they can open containers. Could I have not paid? Of course but they took the time to do the work. I did bite the key to see if it were gold or some other precious metal.
To sum it up, even if I were happy with the price I don’t think it would have changed the amount of stars. I didn’t conduct a repair project that required me to get the expertise of anyone. I walked in, got keys copied and left. Hard to make a case for higher than 3 stars for that. When the need arises I will be back there and from that situation I will update.

I’ve been here 3 – 4 times now since the remodel. I loved the old store that I had been going to for over 15 years and I knew where everything was located. I haven’t appreciated the new store much yet because it is completely different but it is growing on me.
This summer, I purchased several bags of gravel and an associate promptly appeared and loaded it into my truck. I returned for several more bags and had a repeat experience, prompt and courteous.
Last week I purchased 6 of an item and when they wouldn’t work for my project, I returned them all only to discover I had actually been incorrectly charged for 7 but I only had 6. The returns person credited me 7 anyway, taking my word for it that they had made the mistake. This raised my review for them from 4 to 5 stars for me and I’ll continue to shop here because of it. Good customer service!

Customer service here is worse then Home Depot. They tried to sell me a key copy that obviously wouldn’t work. I told them this and all they did was say that was the best they could do. Won’t be coming here again.

I like to go to this place, it’s closer to my house than any Home Depot and it’s not so crowded. The staff is friendly and helpful, there will be somebody waiting for you at the entrance asking you if you need help and they actually have the answers. They remodeled a few months ago and moved stuff around, it took some time to get used to it and find everything, but’s no big deal, they have huge signs hanging from the ceiling where you can read from miles away what is in which isle.
Their help desk is actually helping and if they need a «specialist» they call and the guy or gal shows up in a few minutes, I had other experiences at other places.
Join there free membership, you get emails (no junk) and some discount, it’s worth it if you go there a few times.
Parking is easy, lots of room and with access from Foothill and Madre getting there is absolutely no problem.
Why only 4 out of 5, well, there can be a wait at the checkout, they have 8 lanes and sometimes only 2 registers are open and that’s not the best customer services.

I hate this place. Time and time again they prove they don’t care about customer service. Today they had free pumpkin carving for kids from 8 to noon — but conveniently ran out of «free» pumpkins at 11:30. So I had to buy two instead of disappointing the kids. It’s so short sighted on their part because I was going to shop while the kids carved. Now, I’m still going to shop, but I’m going to Home Depot.

I am a fan because the store is much less intimidating to go into than Home Depot, which looks like a giant warehouse of metals and things a girl wouldn’t know about. At Orchard, every aisle is nicely labeled, and the selection is limited so you can easily find what you need. Orchard’s price is higher than Home Depot so I think it is good for quick buys of things you need right away.

Soooooo bummed on the store change and I never come here until I’ve tried my local mom and pop hardware store first … I really don’t care for the way they flipped the whole store around and makes no sense they literally put everything opposite of where it was. And they are always a little higher in price than just going to Home Depot but HD is a farther drive the staff all act like their job is in jeopardy and care more about the store than the people. I know it’s a small thing but it’s always funny to me when someone gives you back .99 cents instead of a dollar like the store is going to fire them for one penny. Management is never around always some assistant manager when I have an issue last time was over a sale item charged full price for. I lived and shopped most of my 48 years right here in Pasadena and have always not looked forward to shopping here sense they moved in

OK. I will admit I am shallow and love going to the store just because it was redecorated and beautiful. But, I am also giving the store five stars because of the ramped up customer service as well. I’m telling all you ladies, if you need help and are really confused, ask for Armen. This guy is a «fix it man» in an OSH vest! He will walk you through the store and help you select the supplies you need.
OSH. Great job!

OSH, I wanted to say that you guys did a great job on the «Happy Hour» that you guys hosted on 7÷14÷15. The food was excellent along with the dj that was playing music. It was a lot of fun going around looking for the freebies that you guys had laid out. The freebies were actually of nice value. I know for sure the Corona sharpener retails for around $ 10, so thanks for that! I stocked up on some of the Myers stuff, we’re glad you guys have it in store.
Overall, nice job, guys! The store looks great!

A nice variety of plants. Mostly for full sun and half sun. Not a lot to choose from for full shade except stuff without color. If the plant looks beat up, one of the guys will discount it.

Sunday 5÷17÷15 12pm
As hardware stores go (and I don’t go often), this is my jam. They have a customer service person as you walk in; s/​he has a clipboard, so you’re not getting random/​wrong aisle locations. If you ask for help, they radio ‘dispatch’ for someone to meet you in the aisle.
This visit, they had what I needed, but the item had clearly been used (take it off the shelf, people!). But… they called another OSH and had the item held for me.
If you *must* DIY (and, seriously, leave most of this to the professionals), get thee to OSH.

Find me in the manure section. Oh did I say that? Imagine having to buy manure. My grandfather would never believe it. Anyway, I like this store because it’s not as big as Home Depot, and the service and parking are better. I can get in and get out faster.

This is spot where I go for home improvement goodies. Although they don’t have as much variety as say H. Depot, they have enough to get you going.
— the service is hit or mess depending on the day.
— the older sales gentlemen seem kind of grumpy at times, but they know their stuff!
— the store isn’t ginormous so you don’t waste your time wandering around for certain stuff.
— parking lot is large, but be careful because the shopping carts seem to be parked everywhere.
— sometimes they have tax-​free days!

How much did you pay those construction workers outside? You guys got GREAT and friendly service inside the store. But as soon as I push the shopping cart outside, it was a totally different story!
Basically, I left the store with a smile, but got in the car all pissed off. One guy in a Construction mini tractor drove up to me, and did not yield, acting like he owns the road. I was there first, he should have stopped, but nearly ran me over. I had to dodge to one side (with the shopping cart). Then as I removed all my stuff from the cart, I realized I do the store a favor by putting away the cart since parking lot was so busy… Well, total regret! As I park the cart at the «cart storage location», I pass a guy doing pavement who was standing right next to cart location. I was about 2 FEET away from him, but he acted like I was going to hit him with my «empty» cart. Gave me a mean look as if he was going punch me.
These guys looks like they are not happy doing their job. But it’s not the Customer’s fault! We don’t have to put up with this kind of SH! T. Hopefully, things would get better once remodel is over, and I can give you a better review.

OSH is still my go-​to spot for hard to find hardware and fasteners. From nylon spacers to all sizes of nuts, bolts, and screws, you can’t beat OSH for it’s selection. Other highlights include welding steel, fertilizer, appliance repair items (burners, wiring), automotive fasteners, plumbing supplies (indoor & outdoor), and electrical switches & connectors. Don’t come here for lumber or power tools (although they carry Craftsman products).
I’ve been coming here for a looong time, since the place was called Olé’s (it was Builder’s Emporium after that). The recent remodeling is a bit annoying as I no longer know the store like the back of my hand. They kinda made it look like a farm supply store out in the backwoods. I guess I’ll get used to it.

Came in mid afternoon. It’s a hot mess. Lots of construction going on. Parking is horrible.
Will have to give a better review next time I come in.

I really only come into OSH to copy keys for the real estate company I work for.
The machine is easy to use, quick and a decent price.
There are a few random keys it will not allow you to copy, besides car keys, so the workers always take care of me.
When I have had to get other random supplies I have always found the workers to be friendly and helpful!

This is a pretty typical OSH store. Usually I go to Lowes or Home Depot for convenience, as there are not many OSH stores around me and prices elsewhere are usually better. Staff was very friendly. Apparently they are remodeling the store, as it seems a bit sparse now. It should be done in a few weeks.
parking — free lot