Pasadena Recovery Center

I contacted PRC on 04÷06÷16 and was called back by a man by the name of Mike Bloom from a telephone number 818−207−2088 said he was the owner. I was in desperate situation and need to enter a Rehab facility immediately. I have very good insurance Blue Cross. I was told by Mike Bloom that he needed Money to check in and that was just a fee to get into his Rehab he told me if I needed drugs I could find the money so I should beg family members or friends if I really wanted to go to his Rehab. This fee is not including any co pays by my insurance This place is all about money and the relapse percentage is super high. Look at the celebrity’s from Celebrity Rehab not many stayed Sober. I ended up at Betty Ford and thank God I did. I would never recommend this place.

I would definitely recommend this place! Just completed the 30 day program. It’s a place for solid 12 step treatment. Recovery begins as you work the steps, getting through the program with a sponsor, as made clear by the lovely Kyle. The staff is extremely warm and they care if you care. I had zero issues with staff and they tried to accommodate me when possible. I had Dean as my counselor. Excellent guy that really cares about his clients and wants you to succeed. The groups were useful but I highly recommend doing some reading with your free time. The counselors all have great self help books that you can utilize, gain insight and discuss in your individual sessions. I would recommend friends to go here. If you truly want recovery this is a great place to start. And no, they didn’t pay me or tell me to write this. This is my honest opinion. Made some great friends here along the way as well.

I’d give no stars if I could they keep your credit card info and charge twice or more, lots of my things were a stolen by staff and others they are only in it for money and the staff lie to you to get you there then once they have your money they won’t do anything they are liers and conmen. They should be shit down do not go there or send anyone you care about it’s all a front
And a con Ronda, Kim and Joe Carmen Jacob are the only good people there f$!# Mike he’s a thief. I beg you if you need help don’t go there find real place Chris work there and got paid for their good reviews they told me that themselves. two girls were sexualy assulted when I was there and the staff did nothing because they said the bad plablicity woud. Put them out of business and I hope it does. Mike bloom is a theif a lier he should be in jail hes robbed so mAny. People fuck Mike and prc
New post @ 1:16
So now that I’ve been kicked out for nothing they said I was involved in something that never even happened. now im trying to get my belongings back they’ve blocked my number so I can’t even get a
Hold of them to reclaim my belongings. I will be contacting my attorney and the local law enforcement

Pasadena Recovery Center (PRC) works if you work it! It employs a rigorous 12 step approach to recovery. The staff is amazing and provides constant support. The administration is serious about helping «you» make a positive change in «your» life… if «you» are serious about it as well. The daily program offers flexibility and an opportunity to find your authentic self. Recovery is not magical. One needs to do the work and take suggestion from those who have experience in active recovery. PRC offers the opportunity for personal growth necessary to live a healthy and productive life. THANK YOU PRC!

I was there in the summer of 2012.
I enjoyed most of what the program had to offer but it’s not great. The staff overall is good. I had a decent experience. I got the help I needed and left. I never got my certificate though. For some reason my counselor «lost» mine.
They try to get more money out of you by saying you should join their after care program. Not necessary. I went to a sober living and was perfectly fine.
It’s funny how on Unilocal they only show the more expensive rooms and lounge for residents. They don’t bother showing where most of the residents stay.

Stay away from this shit hole. Sorry, that’s what it is. It’s filthy dirty, over crowded, and these people, especially Mike Bloom and his cronies are only interested in one thing, taking your money!
My daughter needed help, and that place was all I could afford with our insurance.
She is in a better place now, and I see the difference.
I’ve been trying for three weeks now to just get a statement for my taxes, and can’t even get it. You would think I’m actually asking for so much, but I guess now that we aren’t filling their coffers with cash like we did for 3 months, they won’t bother to help me.
My daughter relapsed after 2.5 months, they took her back after the waiting period and $ 2500 later while her test was still dirty and used that as a reason to send her out again, of course keeping all my money after 2 or 3 days.
We made a cash out of pocket deal with Mike Bloom, probably why they have no statement for me.
They should use some of that money to buy a new couch for the residents in their lounge and though out the urine stained one that is there now.
Very bitter.

So no response of coarse as most have experienced. I have done as many have, calling over and over again for the last several months with zero communication. My advice would be file a complaint doesn’t cost anything with the LA Consumer Affairs. If no resolution come from that the person at Consumer Affairs said to file a small claims against them. Unilocal is not enough to get the state involved since PRC is state licensed. You NEED to file with the mentioned agency and if there’s enough complaints the state will investigate PRC. I understand that a company cannot please everyone but there are too many people being taken advantage of with this place.

I’m so disappointed to say that sadly, all the posts from the other people about swindling money and then dragging their feet to give it back are true. I’m over the moon with the actual care my son received and eternally grateful for the compassion and dedication of the staff at PRC. But we were told that since we weren’t admitting my son the day we came to tour the facility, we would need to pay $ 2500 in order to reserve him a spot so that once he was ready, he would be guaranteed a spot. We were told that «of course» that is refundable after he comes. Well, he’s been out for nearly 4 months, our insurance has paid all the claims 100% in full, and we have the EOB from our insurance showing that our remaining responsibility is $ 0. We’ve called numerous times to nicely ask for the refund and at first, they acted like they didn’t know anything about it, the next time they said that it was because he had wanted a private room (but when we checked-​in, he was scheduled for a shared room and they’d already taken the $ 2500 well before that point), then that they were holding it to cover what the insurance paid, and finally because only the owner (Michael Bloom) can authorize a refund. We’ve tried numerous times to reach him and been unsuccessful. We are heartbroken but we are also going to have to pursue legal recourse because as a contracted provider with our insurance, PRC cannot charge us more than the contracted fees. It is illegal and constitutes insurance fraud. We really didn’t want to sever our relationship with them but we’re not made of money and if we’d been told we wouldn’t get it back we could accept it. But we weren’t and can’t just afford to just disregard that amount of money. I think the staff at PRC are angels, but if the reason they keep their doors open is by misleading people and flat out lying to them, that isn’t a place we can support.

Stay away from here. Mike bloom is a crook. He took money from my father that should have been refunded because my insurance paid for my stay. He will take advantage of your vulnerability.

PLEASE READ THIS ENTIRE REVIEW. It is unconscionable that a recovery center would take advantage of the most vulnerable and desperate of people at a time when the need for help is the greatest, but that is exactly what Pasadena Recovery Center has done to my son. I will not stop pursuing any and all action against them. We have secured legal representation as further described below.
My son was a resident of Pasadena Recovery Center in March 2015. As with most residents, he was in an extremely dangerous crisis state and needed immediate recovery help. At the time he was admitted, he had full insurance coverage (PRC verified this with his HR director at his employment). Pasadena Recovery Center was an in-​network, participating provider with Anthem Blue Cross. PRC still demanded that he pay $ 9,500.00 upfront. He was threatened that he would not be allowed to stay if he did not pay. (I have since learned from my attorney that it is a violation of the Anthem Blue Cross contract to demand payment up front from a member if the Provider is an in-​network participating provider). My son was assured that he would be provided a «super bill» that would be appropriate to submit to Anthem Blue Cross for reimbursement. Being extremely vulnerable and in need of immediate help, he paid up front.
This is where PRC’s deception began. After being discharged, it took a lot of frustrating emails to get what they called a «super bill» (It is impossible to call PRC and get a call back from a voice message, so email is the only option). The «super bill» was simply a ledger sheet showing payments my son had made. Of course the «super bill» was not properly coded for insurance use, so after submission, it was denied by Anthem. At this point, Anthem kept attempting to get proper billing information from PRC. PRC continually submitted incorrect (I believe intentionally) to Anthem. The reason being, the $ 9,500.00 paid up front was more than what the contracted reimbursement would be from Anthem. Legally, a participating provider is contracted to accept the contracted payment amount from an insurance company and refund the balance to the patient. When a provider withholds an overpayment made by a patient, it is called «balance billing» and is illegal. Contractually, it is the provider’s responsibility (not the patient’s) to provide accurate billing information to Anthem Blue Cross.
Finally, SEVEN MONTHS later Anthem Blue Cross issued an Explanation of Benefits and closed the claim, stating that the «Patient Responsibility» was $ 0.00 and that the initial payment of $ 9,500.00 was an overpayment and should be refunded.
PRC has now gone completely silent! It is not possible to get a response to emails or a call back from voice messages left. We have not heard a WORD back to our requests for a refund and obviously are still out $ 9,500.00.
We have secured legal representation and are proceeding with action against Pasadena Recovery Center. Our attorney is considering a class action suit (based on the number of online complaints about PRC’s withholding of money and deceptive practices about refunding overpayments) he believes this to be a possible course of action.
We are also in contact with and are in the process of filing complaints with The Attorney General of California, Insurance Commissioner of California, California Department of Health Care Services and the California Department of Consumer
I am not going to address the quality of care that Pasadena Recovery Center provided, but it was marginal at best and there are many other posts discussing the care and over medication. THEY SHOULD BE BELIEVED!

Its been almost 2 year since i «graduated» from here, and needless to say my life has done a complete 180 degree turn. Before entering here i was lost, scared, hopeless and worst of all didn’t know it. After completing 60 days here (32 more that originally suggested) along with outpatient, I am what one might call a functioning member of society. I have a job, am attending school, and above all am no longer burden to my family, and society as a whole. I credit PRC with it’s helpful staff, and amazing team of counselors for this unbelievable transformation. If you are looking for a place to begin, continue, or restart the process of recovery give it a try; I did and i never would have believed that id be where i am today.

I would avoid this place at all costs. I would give no stars if that was an option. My son was there for less than a week and they loaded him with Suboxine and a benzo such that he was completely loaded and had to go to a detox facility from PRC. Shocking. This is their doctor’s policy for patients so I would carefully research what drugs you will be getting for your recovery. Also while my son was there there, he was basically left alone to sleep and work out. Meetings are not mandatory. While I’m open to other people’s success with PRC, it was detrimental to my son’s health and recovery.

Well, I got a call form Michael Bloom who informed me that he would refund my money.
I am sad that it took having to write a bad review and Consumer Affairs but happy that he was cooperative and did get my refund, so some of my faith in PRC has been restored.

Like the previous person stated it took way too long to receive my money back. Unprofessional and time consuming. Considering the situation should have been handled 100% better. Kind people but need to work on that aspect.

I came to PRC after years of drug and alcohol abuse. I went to another rehab before but it didn’t work. So here I am now. Met a lot of good people. The staff is friendly but I never got my certificate of completion. Wtf?! I call my counselor but never got calls returned. Oh well. But nonetheless i enjoyed my time. When I was there the other residents were nice. You go to the park with Butch to play softball.

The owners of Pasadena Recovery Center are compassionate and loving and assisted my family when we had no where to turn for help. My son is doing so well because of the wonderful counseling, and medical treatment he is receiving at Pasadena Recovery Center. Thank you Mr. Bloom for your love and assistance and for your wonderful and skilled staff. You have saved my son’s life, and he knows how lucky he is to be there under your guidance. Have a blessed holiday and New Year!

Addiction was never a part of my life until it suddenly was. Without warning, I knew something had to be done and so I offered my loved one the choice of going to recovery or the street. (I didn’t know that option was within me — it just came out of my mouth when I knew nothing would change if something wasn’t done immediately). The next morning, we were at Pasadena Recovery center — without an appointment, without a reservation, without anything. We worked with Carol in the front office who was professional with a personal touch — they tried to work with the insurance company to let us know what was involved and really helped us get in. For 28 days I watched the program closely. I went to visiting (two days a week), I went to family counseling (both individually with my family member) and as part of the Wednesday night visiting in which the entire group of clients and their loved ones participate in a group lecture/​discussion. I was impressed.
At the end of the day, it’s not the facility that gets someone sober, it’s the user who chooses whether to get sober. But I found the environment entirely conducive to the process. The clients had fully structured days filled with lectures, meetings, personal counseling, exercise, etc. Cellphones were confiscated at the door, computer access denied (except as supervised), access to the outside world was limited and focus on the issues of addiction was front and center.
What I got 28 days later was an entirely new person and a sense of possibility. Recovery for an addict is a life long process, but I found the friendly staff and program to be an one by which possibility became visible. What more can you ask for than a caring staff and an effective program and an environment in which change is possible.

After a lot of research looking at recovery centers in the Southern California area and comparing services, reputation, personal recommendations and cost, I chose Pasadena Recovery Center for a dear friend for a 30 day stay.
The counsellors were amazing and she said the food is top notch. She is still sober today.
If you can afford this in-​patient treatment center (less than ¹⁄₃ the cost of all other «luxury» treatment centers I looked into) call PRC now.
Good luck.

Pasadena Recovery Center is a good choice for someone who needs recovery, at a reasonable price. It’s difficult to find a treatment center where you can use your insurance, and get in the same day. That by itself makes it a great place to know about.
Of course, there are disgruntled people who leave poor reviews about the center. Who wouldn’t? When you’re detoxing, depressed, irritable, everything sucks.
I encourage everyone who has an addiction, whether it’s Pasadena or somewhere else, get treatment and get sober… It will make your relationships better, your job better, and your spiritual life better. Don’t think about it too much, and don’t wait. I’ve known too many people who have died from this disease.

My name is Shai K. and I have been trying to get SOBER for 10 years now, and have been in 4 different «live in: rehabs.
I finally got to a REAL Rehab Center… PRC in May 2013.
I say «Real» because the experience I had there was excellent. The staff, the daily schedule, the groups were great and extremely memoprable.
I felt like I had found a 2^nd family that cares and will always be there for me in good and bad times.
I WOULD AND WILL HIGHLY RECCOMEND PRC TO ANY AND ALL PEOPLE IN NEED OF HELP.
I have remained sober and Thank Youn PRC!!!