Pasadena Service Federal Credit Union

I would like to thank my Loan Processor (NMLS # 451 826)
Sayra Rodriguez at 670 N. Rosemead Blvd. Pasadena, CA 91 107‑2101
for always helping me with all my questions and for being an excellent representative of her company. I had 2 auto loans with PSFCU for almost 5 years, and during that time was more than satisfied with all professional help and service from Sayra.
I recommended PSFCU to few of my friends, and they were also very happy with Ms. Rodriguez.
Thank you again for your great services and hard work.
R.D.

If you need anything, this is your credit union. They work hard for you and your family. Had them for years, never knew how amazing they were until recent dealings. Samantha Munoz is by far the best in the loan business. Believe me when I say, if she can’t get your loan or credit union needs complete… it can’t be done. Please make sure that if you ever need a credit union with the feeling that a family member works there, it is PSFCU. Thank you for all the help.

Thieves. This credit union is nothing more than thieves. I had a savings account, that they closed and stole my money, I was about to reopen my account and deposit $ 12k, but decided not too after I was humiliated by some woman who looked like a witch. Because of my race she assumed I had no money, and the evil woman made it clear she did not want my business. So I took my money to a more professional establishment. PSFCU Get rid of the witch, she just cost you thousands.

This is the BEST Credit Union. A very helpful staff, Ms Amaya is a very professional banker and she explains everything simply. I like a staff that is knowledgeable about all the products. The tellers are super efficient and friendly. You don’t get 5 stars from me yet…:)

I love this credit union! I love the people who work here! I just love everything they do. I am currently in the process of changing my account over from a big business to the credit union (even though I have been with the credit union for about a year). My first financial institution as a child was with a credit union back east. I never understood the value of these places until now.
The staff are SUPER friendly. They take time to know your name and be helpful. When I walk in, I feel like it is similar to the show «Cheers» (I guess I am showing my age).
My major critique is the website and the inability to do more. This is the only reason why I keep that other (will not mention the name) bank open. I wish I could do more and not always have to walk into the branch (I still love ya’lls smiling faces!).
Thank you for your service and everything you have done for me. I am sure that I am probably NOT talking advantage of what the credit union has to offer, but I am working on being brave enough to come in and someone walking me through be more financially secure.

The rating is for the website which is terrible… At least once a day at some point I am unable to access my account which is so frustrating. It seems to always be a «maintenance issue». They need to desperately update the website!
As far as the branch goes so far the people I have come in contact with are very nice and helpful. I don’t really go in too often and I’ve never had a problem.

I love pasadena service federal credit union.
I opened a account last week and Melissa Amaya was so nice and professional. She answered all my questions. I wish I had found this place sooner!!!
Thanks for all the help Love

I set up a savings account with Melissa on my lunch break. She was kind, thorough and efficient. I felt like we’d known each other for years! Several days later, i received a handwritten welcome card! I love the love!

This Credit Union is awesome, after being turn down by so many places for auto finance. This place got me a loan for my car at a great rate and monthly payments. The people here are nice and friendly the person helping me with my loan is jenifer so if you need help go see her she s really nice.

PSFCU what this institution has established me:
P-​personal
S-​sincere
F-​friendly
C-​committed
U-​understanding
I’ve been with this Credit Union for over 20 years. Why? Sayra and Miguel A. Lopez are a wonderful team. I just recently purchased a Honda within 2 days. Miguel did the leg work, I didn’t have to shop at a car dealership and deal with the salesmen. I knew what I was looking for and need. Miguel LISTENED to my request. That’s very important to me. He delivered! Sayra did the majority of the paperwork. She explained everything I needed to know and why I may needed certain things for my car. She was patience, kind, friendly a people person. I love the show UNDERCOVER BOSS because in the end they reward hard workers who are not out to make a quick dollars on others. Sayra and Miguel should be rewarded for their compassion for their job and the people they come in contact with daily. This is my 3 vehicle with them and I hope it will not be my last. Thank you for people like them.
Sincerely, Diana Walls

I love this Credit Union. I have been and still am a BofA customer only because I have had the account forever. My wife and I opened an account here at the urging of a friend. I am thrilled we did it. The tellers are all very nice. The Vice President Rhonda Newborg is a gem. Friendly, helpful, and all about customer service. It is nice to know my money is part of a company that is looking out for my interests and not some stockholders. The little dividend payments that appear on my statement remind that I am a stakeholder. I would advise all to join a Credit Union if not this one if you qualify.

My boyfriend goes to this teller — I don’t know much about it other than you still need deposit slips when you make a deposit… sayyy whhaattt? I forgot what a deposit slip looked like! Get with the times, yo!

I’m not a member here, but I use this branch for shared branch deposits.
Liza, one of the tellers is super sweet, and is my favorite! Every time I go in, she makes me feel like I’m a member. We have a nice chat, while conducting the transaction, then I’m on my way.
My biggest gripe here is that they put a hold on deposits (shared branch) for 2 days, even payroll checks. So, if I don’t need to access the funds right away, then I come here.

Just to preface: I’m not a member of the Pasadena Service Federal Credit Union, I was stopping by to use them as a CU Service Center (as a shared branch member).
I’m super nitpicky about the service at a CU only because I used to work at one & trust me, we are ALL about the service. I wandered in Wednesday just before noon, branch was pretty empty. Very clean and roomy with lots of parking in the lot. A little surprised that no one greeted me or offered help when I walked in since I looked a little lost while looking for a shared branch slip to fill out but they don’t use it (a fact that I didn’t know until I approached the teller window & asked about it, shared branch members just use their CU’s deposit slip). My teller was nice & efficient but overall: pretty average experience. Good thing I wasn’t a mystery shopper!