Pasadena Social Security Field Office

I discovered the government’s secret on saving money on Social security payments. Make the waiting so long that a person never lives long enough to collect.
Seriously get there before the doors open, stand in line and wait, wait and wait so more.

Fast and efficient. Though there were many people there, the line moved very quickly. I was in and out within 45 minutes.

If I could give this office zero stars I would. I never in life want to come back here. I waited 2 hours without my number being called, and then when I went up to the window to ask what was going on they lied & said they called my number three times a hour ago, and I would have to pull another ticket. I never got up out of the lobby, and I’m not deaf. I was so pissed. If you have something else to do that day, don’t even bother going. I waited a total of 3 hours .I won’t be back. & plus management doesn’t give a shit about any of it. They suck

Came here on a Monday around lunch time, and did not anticipate it to be as busy as it was. Busy, but organized by a computer system at the main entrance where you are prompted to input your social security number, answer several questions pertaining to the reason for your visit, and are issued a ticket with a letter and number corresponding to those queries.
Although it was packed like a dive with the best food in town, there were copious chairs that were reasonably comfortable. No tv for the kiddos, just a tv issuing messages that referred back to the social security office. Was reprimanded by the security officer for tickling my easily bored child, who then squealed (must be a tough job). Weather info was also provided, but just local, so kind of pointless.
The wait was not unusual for a government office, and the intercom system is difficult to understand at times, but they post your wait number on the tv monitor so that when your are next, it flashes red, and announcements are also provided in Spanish. Better signage for the service windows in the back would be helpful, as we noticed one couple get lost trying to find la ventana veinte-​seis.
After we were called, the process was very quick. It helped that I brought all the necessary documents, except for the name change application which I had forgotten. The attendant lady was very helpful — she asked me the appropriate questions and filled the application out from her computer terminal for me. She printed a receipt and asked me to verify that the info was correct. Within five minutes, we were finished.
Overall wait was an hour, be sure to bring what you need to expedite the process.