Progressive Service Center

We recently had repairs done to our SUV. From start to finish Progressive was extremely helpful and responsive. We have 3 boys and despite our rental coverage not supporting a larger car Progressive upgraded us for free. The repairs were done quickly. Great experience overall. Nice office with attentive customer service. (Avoid the coffee in the office :})

LOVE THIS PLACE! So my brand new car was side swiped by a Metro bus and needless to say I was not very happy. The whole progressive team made the process so bearable and even dare I say painless. My claim was handled quickly and I got my car back in 5 days. Rafi at the service center greeted me right away and took excellent care of me. The whole check-​in process took about 20 min. They had AMAZING snacks and great swag for customers. My favorite was the progressive eos lip balm. So glad to have a service center in Pasadena. This experience was top notch. Thanks Progressive!

Excellent customer service. I will never imagine a insurance company being so friendly and helpful in all the process of the claim. The location also have refreshments for its customers and I highly recommend Progressive for Insurance. They have demonstrated above and beyond of what it means to provide excellent customer service.

«progressive insurance company «
the worst expierence i have every encountered with a personal insurance co. this company is real quick when it comes to taking your money but when it comes time to pay it a differant story!!! dont put in a claim your wasting your time! adjusters are not trained and they will keep you on hold while they attend jury duty etc. word of advice… look for another insurance co. one you can trust to take care of you in a time of need!

So far, so good. This place is great! Wifi, refreshments, candy everywhere, a nice area for the kiddos. At the counter they have first aid kits, balls, pens, magnets, and I’m sure other things I didn’t see. They thought of everything!
While the adjuster reviewed the damages we sat inside for about 40 minutes. Once she was finished she approached us with a few checks, explained what it was for, and sent us on our way. That was by far the easiest and fastest insurance experience ever!
Flo was hanging out in the corner. The staff was very friendly and everyone was laid back and relaxed, which was surprising.
Great experience at progressive!

Drooped car off by appointment and they took me as soon as I walked in. Explained all the details and ad me on my way in a rental in under 15 MINUTES. Repairs restored car to like new and 2 days ahead of schedule. I’m hoping I never need to use my insurance again but if I do I’m going here.

I was in an minor accident Tuesday, September 8. A young lady rear ended me. She had Progressive insurance. I took my car to them Wednesday, September 9 to get a new bumper, and they had a car rental their for me, they stated to me that my car would be ready by Saturday or Monday by Friday, September 11 car my was ready. I was so excited to get MY car back. Thanks Progressive for being on time!!!

My first accident ever. Not a serious car accident but my car met a post. Easy scrape and dent. Nothing major. The process was pretty easy and simple. I worked with a super nice guy named Wes from start to finish. Honestly I interacted with the service center more than I worked with the Claims Adjuster! They sent my car to York Auto Body. I dropped my car off 8÷22÷2015 and got it back 8÷28÷2015. Either way, it was an easy process all the way around. For a first timer with an accident I high recommend them. I felt very comfortable all the way around.
… now we’ll see how much my premium goes up… oh no! :(

The Progressive representatives and office lead here are top-​notch; very strong consistent customer service across the board including the offsite process and updates by phone.

I took my car in for repairs in the ride side of the front body, when I received my car it was completely washed and from what I noticed in good condition. I was instructed to not wash my car for 7 days, as soon as I washed it, I noticed the hood of my car on the same side the work was done scratched. I am so disappointed, I was told that progressive «back-​ups» their work. Really, back up shitty work, and further damages. Horrible… Dislike…do not take you car here!!!

So yeah, the service center here is comfortable. You’ll need to feel at peace before you realize Progressive doesn’t give a flying fig about you. Two months after my accident, I had to call my service rep myself because there was no communication. «Oh yeah, the other insurance isn’t admitting fault. Oh yeah, you paid out of pocket so, basically, we have no incentive to chase down your money!». Totally awesome! Considering it wasn’t the first time Progressive just let a claim die on the vine for me, I chose to jump to a competitor. Lower monthly payments and a phone app that is actually worth half a damn! Never been happier!

Very friendly service and we were in and out very quickly. I would imagine rush hours there is a lot of waiting time, but I am very pleased with the ease of service. Got in and out with a rental within 15 minutes.

It seems like every time I get a new car, someone has to put a ding in it! I got rear ended on the freeway and it left a few dents & scratches on my bumper (nothing crazy, but darn it come on!!) I filed a claim on Progressive’s app, and the very next day I was asked to bring in the car.
First of all the facility is so nice! It kind of feels like I’m pulling into some kind of modern hotel lol. The staff is very friendly and greeted me by name as soon as I walked in (they were expecting me due to my appointment). They also have refreshments and snacks!
As we walked over to inspect the damages to my car, I was a little embarrassed because I felt like I was making a big deal over some scratches on my bumper (but darn it, my truck is my baby!). The damage assessor (Alecks) noticed the dents/​scratches right away, and even noticed that the bumper had been pushed in on one side! The neat thing is that he got a dry-​erase marker and started circling and marking all of the damages right on the car, including arrows pointing at the uneven gaps on both sides of the car caused by the crooked bumper! He even requested (by writing on the car and using arrows to point to…) that the reverse sensors be checked. I’m always a little skeptical that the bare minimum will be done to my car, but after I saw how they work, I knew that they were going to really take care of my truck.
They had a rental ready for me to use while my car got worked on. It honestly took 12 minutes from the time I pulled in, was greeted, damage assessed, put at ease, and rental given. It was so smooth & easy, too easy!
3 business days later I got my car back, brand new bumper installed, and the paint color was a perfect match. It looked better than before, thanks to all the hard workers at Progressive!

I am not insured by Progressive but I was rear-​ended by a driver who is. This place is absolutely amazing because their friendly team made my claims process so quick and easy that I felt like I practically had to do nothing except bring my car in.
Although the other driver denied his fault in the damage, Progressive took care of that issue for me. Timothy was the nice and friendly estimator who evaluated the damage. They went ahead and began the repairs process since Timothy told me that the driver at fault usually won’t win if he/​she tried to dispute this type of accident. Progressive was on my side! :)
I chose to have my car repaired at Progressive’s preferred auto body shop, Detroit Auto Body. All I had to do was bring my car to Progressive’s Service Center and they brought my car to the body shop. Once my car got there, Detroit informed me that they determined the damages to be bigger after they took apart my bumper and looked inside and behind it. They would instead replace my bumper, with an OEM bumper of course (I requested it must be oem since the damaged one was oem). woohoo! New bumper! :) The service from Detroit was also exceptional. They gave me a call with all the details and for the ok to start the repairs and sent me a text message once the repairs were done. Quick and easy.
The repairs only took a week and Progressive provided me a rental car from Enterprise during that time. Overall the entire process from the date of the accident to the day I got my fixed car back took about 1 & ½ month. Progressive’s part of the process took 2 weeks. I am impressed!

Had my car broken into and it needed repairs. Was going to get it fixed here, but ended up going just for the estimate. Christina was amazingly helpful and polite. There are lots of free drinks and snacks in the lobby, its a cool and refreshing place to sit and wait (estimates are around 45 minutes). They have ample seating that is comfy and laid out spaciously with places to charge your phone and whatnot while you wait.
The service offered is amazing. It took less time than I thought it would, Christina was extremely clear and concise about the goings on for the repairs (it’s my first incident, so she explained everything very simply for me to understand). They know that keeping the customers happy is good for business. I would definitely recommend all customers with estimates and repairs to go here!
They have enterprise rent-​a-​car on site, so if you do get your repairs there, you’re ready to go before you walk out of the building, Super convenient.
As I was going to go to my own shop for repairs, Christina called and emailed me information with a car rental reservation to save me the hassle!
I’m very happy I drove the 45 minutes to Pasadena to go here. It may be out of the way, but the business is clean, provides excellent customer service, and takes care of me and my car. Couldn’t ask for more!

After my very first accident in my whole life, at the ripe age of 47, I am nevertheless having an amazing experience w Progressive! And special thanks to the charming and thorough Natalie Birtle, who handled my estimate with obvious care & friendliness that continues to represent Progressive splendidly!

Here it is.
Single father. Two Jobs. Got into an accident. I’m so busy in my day to day that I have no time for anything but work and my kid. Dealing with insurance and a screwed up vehicle was going to be the straw that broke my back.
Everyone I dealt with at Progressive in Pasadena was so unbelievably nice, amazingly accommodating, and above all, professional.
I kept waiting for the catch 22 to hit me, but it didn’t. I was taken care of so well, and their service center handled my rental car (which was amazing) with ease.
I got my car back in better condition than I remember. I’m not exaggerating. I was able to pick up, drop off, call Progressive, all between both of my jobs. It was just that easy.
That is all I have to say for this review. Except for this…
I just went to progressive because it was my first option years ago. No other reason. From now on however, I’ll be a progressive member because they have proven that they really care. Bottom line.
Thanks guys.

Super friendly staff, always trying to be helpful and informative. The facility is clean with a comfortable waiting room if you are waiting on an estimate. They give you coffee and snacks — rice krispy treats, to be exactly fabulous! They even have enterprise rental on site, so you can get get everything done here in one stop. Opens at 7AM and goes as late as 7PM. I hope I don’t ever have come back here, fingers crossed, but if I do, I will at least have peace of mind knowing my car and I will be taken care of at the highest standards.

When Progressive called to go over my options after my fender bender, I was hesitant to go to their service center since it was about a 30 – 45 minute drive from my house. I decided to just drop it off there and have them handle it after all.
I dropped my car off on Saturday, picked up a rental car and got a call Monday afternoon about my quote (at this time I approved the quote to start repairs). They told me my car would be ready by Tuesday (a week). I received a call only 3 days later on Thursday that my car was ready! 5 days ahead of time?! Amazing.
Overall, the place was clean, people were super friendly and they surpassed every expectation I had of getting my car fixed. Hopefully I don’t have to use them ever again, but if I have to, I’ll definitely be bringing it back to them. It was too easy to be true.

Gosh I just love this place.
If you have Progressive car insurance, and you get in an accident, instead of going through hoops finding a repair shop that the insurance accepts, you can take your damaged car here to get well soon.
Everything about the entire process was seamless. The employees at the Service Center are extremely nice and always ask about your experience to make sure that they are doing everything they can to make it a good claim.
Also, HELLO, perks! They set me up with a free rental car. Lots of free swag like Progressive pens and tote bags. Free snacks, water, coffee and soda! I repeat: free noms!
The repair shop did an excellent job replacing my bumper. And they washed the car inside and out. Pretty effing awesome for not having to pay a dime for any of this (except I guess my monthly Progressive payment?).
Would definitely come back, but hope I don’t have to.