Public Storage

The great thing about Raffi, the current manager of this location, is that he’s more concerned with the longevity of customer relationships than he is with getting new customers. It’s rare and refreshing to encounter someone in his capacity who insists on operating without BS.
Though this part is out of his hands, it would be markedly better if every unit had an overhead light inside.

My experience with PS, for the 2^nd time, has started off very well. I met the manager at the site, Raffi, today and I am really in good hands with him. He is very informative yet succinct in his explanations about the available spaces, size and items for those spaces along with specific plans for each rental. Raffi really gets that each customer has a unique set of circumstances and needs for storage. He is definitely a company person in that he will sell you add-​ons, but only those that make sense. Raffi thinks ahead and recommends those accessories that you will/​may miss in your move process and and he will put together an excellent package for the client. His sense of urgency and ability to multi-​task is very much appreciated. I am in good hands with Raffi and I am very happy about selecting this location to temporarily store my items. Thanks Raffi.
PS, I hope you are able to hold on to Raffi as he is top-​notch.

Ana and Lisa were friendly and provided the information we needed. As a new customer, I can say that things have started out well enough.

Lisa new her stuff and was FAST and friendly! New customer and will keep you posted. Good price after searching for a month and good neighborhood, too. Plenty of parking and solid hours.

Unfortunately 0 stars is not an option to rate this business.
What started out as a decent experience has deteriorated!
The unit I rent has an issue — It was suggested I leave my key «on file» so that someone can access the unit to assess the situation. I was guaranteed my key would be available for me to access my unit when I returned to the property.
Yesterday I stopped by the property and was notified no one knows where the key I was assured would be «on file». I have my car loaded up with items I need to place in storage. I notified Lisa, the one who told me my key would be «on file», that the key I was providing her is the only key I have. She ASSURED me my key would be kept secure and that it will be available to me when I returned to store items.
No one from Public Storage has contacted me regarding this issue. I have left messages and even contacted the «Customer Service» office in Glendale.
This company does not care about people — support business that cares.

You may get your first month free, but they will screw you and Jack up your rent in a couple months to recoup it. Nothing is free. Read the fine print in their contract! They can and will, increase rent at any time with no specified amount. I’d never go here again. They send you a letter that they will increase your rent (by 30% in my case). I had 2 customer service reps claim that these are operational costs passed on to the customer. What operation?! A few employees and a prison like building! You can move or stay. They don’t care. Horrible customer service.

Very pleased with the staff at Public Storage! Raffi and Jonathan were very responsive and helpful.

The facility is well maintained and the staff in the store is great but the place is a huge rip off if you plan to keep your stuff there for awhile. I called several times asking for rate reductions to keep my unit within normal market pricing but they refused. I thought if you were a good customer, did not cause problems, paid on time, the behavior should be rewarded not punished. The owner, not the managers, need to take a good look at this and reassess the policy.

Easy access and perfect for short-​term or long-​term storage. Shannon works in the front and was absolutely wonderful to deal with. She was extremely personal and intent on making sure I had everything I needed to make my move as easy as possible :)

A couple of weeks ago I needed to move my previous warehouse and I found a new home at Public Storage 888 S. Fair Oaks Ave in Pasadena. I tried to book my space on line and for some reason I was unable to do so. So I rushed over there, because It was the last large unit left. I met three really great people. Shannon the manager, Ana and Jonathan who were in training. I can not say enough about their professionalism. But what struck me the most that they were kind and cheerful. Shannon honored my attempt to book on line, because we talked by phone. The rental on line is cheaper. Jonathan and Ana processed my application on the computer. It is more involved than one would think. You can easily forget a detail.
Shannon the manager was great! So many people micro manage others. She trusted her instinct that learning is best accomplished by doing. All three went with me to my new space and showed me how to open the roll up door and to operated the lock. Which took a bit getting used to. The place is incredibly clean no trash and well lit. I feel very safe.
Christina Gold

Jonathan was very helpful while I moved into my storage unit. He answered all of my questions and made the experience extremely pleasant in the midst of a stressful moving day!

I came in right before closing time and met with Shannon. She was very friendly and helpful. She helped me find the perfect unit that didn’t even end up being at that location but their other building 1 min up the street. Thank you so much!

AMAZING! This was our first time putting our belongings into storage and couldn’t have asked for a better experience! Shannon and Ana were very nice and helpful with our move into storage! You know when a business has great customer service when you walk in the next day and they say hello with your name! Very personable people! I’m glad I decided on Public Storage on Fair Oaks! :)

The girl in the store didn’t even look up when I came in — monosyllabic answers while not even looking at me — terrible customer service — super high prices for moving supplies

In a pinch needed to get some storage and found a very reasonable deal on their online page. Filled out the space request and early the next morning Chris called to confirm the request. Was willing to hold it for me until I could get down there to check it out and go over it all.
I know many have mentioned another manager that was very helpful, Shannon I think, but Chris was also super friendly and helpful. We went over to the storage and checked it out. They actually had a few spots so he let me choose the one I wanted and worked it out. Got a good deal as the first month was free and the second was pro-​rated. The price was very good for the size, especially considering other places in Pasadena for the same size.
Can’t say enough of how nice and professional Chris was and happy to have a place close to me in a good area.

Excellent, hassle-​free customer service. Easy month-​to-​month rental with no contracts. Shannon was super courteous, walked me through the process and answered all of my questions. Happy customer.

Shannon is the best. Over the course of the past 8 years I have rented 3 different spaces at this location in Pasadena. The buildings are always clean, well lit and the units feel secure. The thing that puts this Public Storage above other businesses is the amazing customer service. Shannon is extremely helpful, knows all of the details of the business inside and out and always has a smile.

Very good costumer service. Dennis made us a professional recommendation about what we were needing. Great location. Excellent prices.

Great service and clean facility. Thanks Leslie and Shannon for helping me out.

AMAZING CUSTOMER SERVICE!
I’ve been stressed out with looking for a place to live, moving my belongings, and finding short term storage space, but I must thank Public Storage, specifically Shannon for making this an extremely easy, and enjoyable experience.
I submitted my online order, within minutes Shannon was calling me (I was literally still on the website when my phone rang). She pleasantly answered my questions and scheduled an appointment same day.
Although Shannon was the only person on duty, I have to giver her kudos for being courteous to all of her customers, and being professional while trying to expedite transactions and juggling walk-​ins.
If you don’t care about the customer service, here are the logistics of my experience. I am leasing a 10′ x 10′ space for $ 148/​month. I still give this place 5 stars because there is no contract. Payments are made on a monthly basis if you choose to continue leasing storage space. I recommend placing your order online as it saves you $$. The promotional special I received was 50% off my first month.
*Note: You will have to pay for a lock (which you keep), an administration fee ($ 22), and insurance ($ 11 minimum).