Quest Diagnostics

Designed for people who have no job. Hours are incredibly inconvenient. Staff is nice and professional.

Had a great visit. Got here 20 minutes early and waited for about 12 – 15. Was checked in, had my blood drawn and was to the car all before my set appointment time!

One star for cleanliness and presentation.
All the pros stops right there.
Poor patient service.
Went in for stool test… they don’t even give a proper collection kit. No tongue depressor to collect.
Clear bag to keep the containers. Wouldn’t let me use the bathroom at the facility… you have to get the keys and go round the hall to use the restroom.
And once you come back… with a clear bag you sit in the waiting room for over 30 mins for them to just accept the sample!!!
And mind you, just the person who gave the container should do the paperwork. I am sure anyone in the lab can collect the sample from the patient.
Rude horrible patient service. Why do they forget that it’s «patients» — mostly sick people coming to them. And treat them with respect and humanity.

This review is for Veronica, the lady at the front desk. I took my 10 month old twin boys to get their blood drawn and I researched this facility as the place to take babies since we had to set up a different appointment for that. I get there and the lady was extremely rude. I had an appt at 12pm and she didn’t see us until 12:45pm. That wasn’t my issue. She did not smile or attempt to connect with my boys at all so I knew we were going to be in trouble! She then had me hold my babies and of course they move around a lot! She pricked my one son on BOTH arms and fished around with the needle and could not find his vein. He was screaming so I told her to just stop! My second son, we held tightly while he screamed and during the 3^rd vial his blood wasn’t coming out anymore and she started fishing around for it! I’ve had that happen to me before and it was extremely painful and I bruised. Needless to say both of my sons have bruises on their arms and my son with the blood drawn has been sleepy and acting out of the ordinary. I am worried she does not know what she is doing. Her table manners are the worst! She did not even make eye contact with my boys or attempt at a smile. I think she enjoys delivering pain. This location should not be called a child friendly place at all! At the least she should NOT be working with kids. My message to you is this — if you are having a bad day, DO NOT take it out on the kids.

The place is clean/​sterile and they can execute lab work: plus 1 star
Charges significantly more for the same exact tests at neighboring labs: minus 1 star
Long waits even with appointments: minus 1 star
Frustrating telephone prompt system: minus 1 star
Terrible customer service department: minus 1 star
Wouldn’t have cared about paying more if they knew how to treat customers. I like paying more for a higher level of service but paying more for bad service just leaves a really bad taste in your mouth.
Decided to try Quest for the first time and it was one of my worst experiences ever. They are competent at what they do but they forget you’re a customer. Maybe this is just the medical industry in general? Anyway, there was a mix up in billing and trying to sort it out with them was a nightmare. Hope you never have to go through this with them. The smaller labs around here (ABC & Sun Labs) have much better customer service.
If you need a place to go that’s covered by insurance and can’t choose another lab then go with Quest and hope the billing isn’t screwed up.
If you don’t have insurance go to ABC or Sun Lab as their cash prices are way cheaper and a human picks up the phone which is a huuuuge plus in my book.

I am glad I chose this location, Its super clean, BEN the Phlebotomist was very patience and was able to get my vein one try Awesome!!! I was so nervous but Ben was very Professional and friendly, I did not even feel the needle. That’s how perfect he was.
I was able to make an appointment online, was easy and quick.
Thank you BEN.
Quest Diagnostic you have an awesome Phlebotomist.

Great phlebotomist!
Arrived, got in no waiting. Phlebotomist was able to get my vein on the first try. (last place I had blood drawn stuck me over 15 times!) Was in and out in under 15 min.
Had a problem getting test results at my PCP. PCP said that QUEST cancelled my tests. What??? Went in and spoke with Ben (same person who originally drew my blood). He assured me QUEST never cancels tests, and he went out of his way to fix a problem that wasn’t his fault. Ben called the main office and straightened everything out and they are sending all my test results to my doctor ASAP!
Minor inconvenience but problem solved ;)

Cheapskates won’t pay for an 800-​line that actually uses humans.
Most frustrating phone-​prompt system. Ever.

this is the best place to have blood work done. ive been coming here for the past 7 yrs +
ive never had a problem nor been falsely charged.
the staff is professional and friendly here.
i make my appts online and im seen as soon as im seated and out fast.
they are quick and comforting about the needle/​blood drawing process :)
i love this place.
today i went to the one in hawthorn and i regret it soo much. they tried to rip me off by making me pay $ 215 up front when i had sufficient medical funds. i even called my insurance company to confirm today.
if that horrible place in hawthorn tries to charge me, im fighting their charges and filing a complaint against them.
sorry, im just really pissed at myself for not driving to the pasadena location today.

Been to this location twice by appointment and have always been taken care of
promptly. Only drawback is the parking. If you can get there before 9 a.m. you
might find parking on the street close to the location.