Reinas Insurance Agency

Originally gave them 5 stars, but I’m reducing it to two, because of their poor follow through. Three times I’ve requested docs or paperwork via email or phone call, and each time it required a second contact. Nice staff, but customer service is not a priority.

This insurance place is awesome! They helped me get a great quote on my 2015 civic. I referred my boyfriend & they got him a great quote too! I would definitely recommend this office to others. The staff was very helpful, the girl that helped me is Selena.

had the pleasure of doing business with Agent Karina Jimenez. if you’re looking for an agent with great customer service and will do attitude I recommend you ask for her. will highly recommend this agency to everyone I know.

The agents at regency insurance are very helpful and always willing to go the extra mile to help, like agent Karina who is very nice, and always taking the time to make everything run smooth, I highly recommend this office to everyone

Dear consumers,
My call was taken by a warm and friendly Ms. Karina Jimenez, whom walked me through the process, she was patience and explained coverage. The quote was within my expectations and she took very good care of the experience of signing in with a new insurance company.
You guys have a winner there…

I can’t tell you how much I appreciate the professional and courteous service of Selina Lopez and Vicky Manjarres! Highly recommend Reinas Insurance for all your insurance needs…

I am under my dad’s policy but even before I bought my car Reinas has had phenomenal customer service and has helped me with any bit of questions I had. I qualified for a good student discount today and Selina was amazing in helping me set up everything, thank you Reinas and thank you
for the help and amazing service you provided me.

I have been a client of Reina’s Insurance for more than 10 years now and have dealt mainly with Pedro for all of my car insurance needs. Pedro has always provided me with excellent, friendly, fast and hassle free service as my insurance needs have changed throughout the years. All it takes is an email and Pedro takes care of the rest! I don’t ever have to take time away from my busy everyday schedule to physically go to their office.
Thank you Pedro for your excellent customer service!

I have my car insurance thru Reinas Insurance since 2005. The reason of this is that they being on my side and my family taking care of my service and budget without sacrificing coverage and quality.
I want to thank Selina Lopez for assisting me with my policy rate without sacrificing my coverage. She has awesome customer service skills.
Reinas Insurance is with you and your family!
Good job guys!

I have been a client of Reina’s Insurance for many years, in fact more than I can remember.
I currently have Karina as my principal agent that I deal directly with and I have to say it has been an absolute delight.
She is incredibly savvy and knows the business very well. She has provided me with the best price & policy from a quality provider (I shopped around so I know) and her customer service skills are off the charts. In fact I’d say that if it weren’t for her pleasant demeanor and excellent personal attention, I probably would have jumped to another agency for my insurance needs. Karina is the reason I will continue to do business at Reina’s Insurance.
One of my favorite things about any business is customer service of course, but more importantly ease of use and ability to understand your needs without too much back and forth. As my insurance needs change, I am able to communicate effectively with Karina through email and know that she will take care of all the details. I lead a very busy lifestyle and this fits perfectly with the type of service I expect and need.
Thank you Karina for your hard work and dedication to customer service and personal attention.

just bought a home owners policy and a earthquake policy and also a vehicle policy the customer service was the best karina at Reinas did everything to make me feel very satisfied and saved me a lots of money i would recommend Reinas to anyone karina is the best

I’ll start off by saying that I dread insurance agencies, most of the time you feel rushed and you leave feeling like you got taken for a ride (very similar to used car lots) the insurance on my weekend toy was due to get renewed and since I have a less than perfect driving record I figured I’d let the professionals handle this. I was helped by a young lady named Karina and she was very pleasant and professional, at no point did I regret coming to this agency. I got a great policy that works well with my budget and I’m very thankful for the patience and non pushy agent I received. Once my policy is over with on my daily driver I’ll definitely be back!
Once again thanks for the great service and good pricing, you’re a step above the last agency I tried to deal with.

The customer service was excellent. I felt like a valued customer.
Not knowing a thing about insurance I asked a million questions & Ms. Jimenez was polite and helpful with answering all of them and helping me find the insurance I needed.

My name is Brian perry and I had a fantastic experience at reinas insurance everything was fast easy and efficient

I am a busy woman who can not find time in her busy schedule to go get health insurance, but reinas made it really easy and fast thanks to there excellent customer service. I honestly think vicky and karina are caring and respected woman they really made my day by sparking a conversation with me while waiting.

My family and I have been customers of Reinas Insurance for years and we have loved their excellent customer service! Their employees are extremely friendly, helpful, and professional. As an insurance agency, they have helped me greatly when I needed to contact my auto insurance company, such as when I got into a car accident, when I needed to adjust my policy, and when I needed to make payments. In addition to auto insurance, Reinas offers a lot of other services. Every time I contact the staff at Reinas, I am assured that all of my questions will be answered and that I will have received excellent customer service!

I have to say it was one of my best experienced at a insurance place. They were fast, nice, and they knew their stuff. They answered all my questions and accomplished all my needs. So i totally recommend this insurance place to anyone looking for car insurance…

Oh my god! Do not use these people! They have no idea what they are doing. They gave me SO MUCH TROUBLE. I wanted an insurance company that I can count on, not one that can’t answer a simple question or act like they were out there to get me. I was involved in a car accident & they did not have any information, can not provide any type of support or suggestions. Seems like after they gotten me to switch auto insurance to them, they gave me crappy service and gave me the brush off. I am appalled at the fact that they have no knowledge about what they are doing. Even AFTER I cancelled my insurance, they messed up my cancellation. These people gave me hell. Do yourself a favor, DO NOT USE THEM. Ever!