Safelite AutoGlass

Bad experience with this place. I had an appointment with that 10 AM. I arrive 30 minutes early just for the sake of being prompt. Upon arrival no one was at the desk nor did anyone in the garage acknowledge me. Another customer kindly informed me the manager stepped out and left the site. I walked into the garage and was told to just wait for a technician to help me. A man greets me and brings to my vehicle for inspection. After returning to the waiting room for about 20 minutes and technician comes to tell me the received the wrong glass for my windshield. Long story short I blew it off and rescheduled an appointment for a few days later. I receive my «service reminder» an hour later only to notice the price was raised $ 150. I call the location and am finally able to reach the manager. She was brash and placed the blame on me for the wrong part. After asking why the price was so much higher she proceeds to tell me the windshield ordered AGAIN was for a car with electronic mirror which I don’t have. In all I canceled the appointment because they couldn’t seem to figure out the necessary windshield for my very common economy car. Don’t go here. Don’t let them overprice you. They want to get as much money out of you to correct their mistakes.

This place was recommended by my insurance company. I paid for my replacement windshield plus disposal fees and tax. I waited in the customer lounge and the receptionist never looked up once to say hello. I then proceeded to hear her waive just about everybody’s disposal fee. If you go, make sure you don’t pay disposal. Also, if you get a quote online, wait a couple of days and they’ll send you a $ 30 off coupon. That lovely e-​mail was in my inbox after my service. This place seems to charge a flat $ 330 initial quote on windshields so my advice is just to whine and complain until you get the lowest price possible.

My insurance set up a windshield replacement using this location. What a lovely location. The manager was the best! I wanted to have the original mini windshield for my car, and she gave me clear instructions on how to arrange that with my insurance. Everything was cleared up on site!
I actually witnessed Teresa I. And her experience. The only part I didn’t see was the rude behavior. She was only in the office for two minutes before she left in anger. I was a little confused, since everyone at the location seemed to be helpful. There was a man also at the location, she arrived after us not before.
Anyway, this location was fast and professional. Highly recommended.

I’m so disappointed. Against my better judgement and recommendation of a friend, I made a quote with safelite and was given an appointment at the Pasadena location. I understand they don’t guarantee it’s repairable and that they have to evaluate the point of impact to determine whether it’s repairable or whether the whole glass needs to be replaced but don’t be rude about it. A technician came to greet me and asked if I had an appointment at 8:30 am. I said yes and he asked where the crack was at? Let me just add the tech had his phone and was on it when he asked me this. He took a one look at the crack and said I can’t fix it. It needs to be replaced. Like really, based on what? Look. If it needs to be replaced fine but tell me why? So I asked, well how much is that going to cost me and he said he doesn’t give quotes and I have to go inside. I grabbed my purse and locked my car and went inside. There was only one person at the desk. I was told she was the manager. Look, I know it isn’t her fault she was dealing with some idiot on the phone but please acknowledge your customers. She was trying to get off the phone with him, which I know was hard but I needed this window replaces asap, since I’m going out of town. I don’t have time to wait around, especially if your workers are also taking your time while your on the phone. Plus 2 other customers walked in. Needless to say, lessoned learn. #1 I have shitty insurance and #2 trust my instincts. Never again, will I use them. I had to call cs back just to make sure they didn’t charge my card, which they need to hold your appointment. Ended up going with my friends recommendation San Luis Auto Glass in LA.

This was my second time having Safelite replace my windshield. I went through my insurance agent both times. The first time I went into the Pasadena store; the second time a technician came to my housel I have been very satisfied both times. I have not had to use their warranty so I have had none of the experiences about which others have written. It certainly was convenient to have the replacement done right in my driveway the second time!

Keith came to replace my windshield. He was professional, friendly, and took great care with my Highlander. I appreciate his thorough work as he even vacuumed the car after the installation was complete! Thank you!

⁴⁄₉ UPDATE: Technician came but it was Brian, which ive stated that I never want him touching my car again. That guy shouldn’t be working on anyones car. Also, manager called me to tell me that the shop and safelite corporate offices dont communicate so if I should never call them and only her (Stephanie). I told her that I was told that a Pilkington glass would be used on the replacement and she stated that was incorrect and that she didnt get that memo. I was also told that I would get money back for all the issues Safelite has caused me… Wheres that money? I want a full refund now or I will file a claim. New appointment scheduled for 4/​16, not holding my breath.
Ps safelite, you are asking me to message you… Yet every time I do, the discussion doesnt get relayed to the shop and it causes more issues for me.

They can come to your.. What’s better than that? Make a quick appointment. It only took about 30 minutes. In less than an hour my driver was back on the road.

Someone broke into my suv by smashing the rear passenger side window. After talking with the insurance company, I used the mobile Safelite repair to come to my house, instead of waiting for 3 days the on-​site appointment. Got the text of the arrival time and showed him the problem. He checked to make sure he have the right equipment and window for the job. It took him a few hours, cleaned up the broken glass, replaced the broken window with the new replacement window, and cleaned all the windows as a courtesy. I appreciate him taking the extra mile in customer service versus a world with lack luster of customer service. I have worked and provided customer service for the last 23 years and have great affinity to those that provide good to great customer service and to point out when there is a breakdown with the ability to provide at least adequate service to customers. I have had 2 cars so far worked on by Safelite and have not been disappointed in both instances. I have now problem recommending Safelite to friends and family in the future.
Business tip: a picture of your mobile unit and/​or a picture of a representative speaking with the customer in front of the mobile unit or on-​site counter. To show that personal-​ability to others to show more customer friendly atmosphere.

Convenient online appointment system (you know the cost in advance). They changed my windshield fast and I have nothing to complain. The staff was very friendly.

Had my left rear car window smashed on February 17. My insurance recommended Safelite so I gave them a call and spoke with Marla from their ²⁴⁄₇ customer service. Their call service is amazing (the wait to speak to a representative is pretty long though).
When I spoke to Marla, she told me the cost of parts, labor, the disposal fee, and taxes was just under $ 300. Before calling Safelite I called a different auto glass service and was told that it would be $ 225 flat. I had told Marla about this and she added a discount for me and told me my price would be $ 232.45 out the door! I chose Safelite over the other place because the end price would have been the same– considering that I would have tipped the other place for driving down to me.
I am a student and I need my car so I was desperate for a new window. Marla was able to book an appointment for me (more of a scheduled walk-​in) for the very next day! I was asked to drop off my car on February 18 at 11am and pick it up before 5pm. I dropped off my car around 9:45am (I didn’t want to leave my car at school with a broken window). I waited for my ride until 11am to be told my car was almost done!
I was able to leave at 11:10am with my new window.
Service here is amazing; however I did pay a $ 9.95 disposal fee to find a lot of glass under my drivers seat. In my opinion, the fee was quite pricey so I expected my car to be glass– free.

My FIVE STARS is for Stephanie! She’s been with the company for 20 years! She helped me out in reducing the cost of replacing my windshield. My car insurance wasn’t going to honor my recent $ 250 deductible because my «date-​of-​loss» was dated before that change and wanted me to pay $ 500! Anyway, I ended up having to cancel my claim. But Stephanie found a way to reduce my cost where my replacement windshield was less than my $ 250 deductible! Thank you Stephanie for your great customer service!
***I’ll to do a follow-​up review once my windshield is replaced.***

I was driving my SUV on the freeway and a small rock hit my windshield. I called Safelite and it was easy to make an appointment and the price was cheap. A technician came out to the residence and replaced the windshield with no problems. He explained that there is a lifetime warranty on the windshield. Good deal.
Fast forward to a year and a half later. I notice a small crack at the bottom of the windshield. The crack was inside the glass and couldn’t be felt by running your fingers over the glass. I hadn’t noticed any rocks or anything hitting the windshield. The weather had been freezing overnight for a few days so I thought it might be related to that. I called Safelite to replace the windshield under warranty. Two representatives from Safelite came to my residence and looked at the crack. One of them started wiping the windshield down and looked at the very bottom of the windshield (between the windshield wiper blades… an area below the level of the hood). He said there was big chunk of the windshield missing and that I had caused the damage. I looked at the area where he was pointing and there was a surface scratch the size of a pin head two inches away from the crack.
I argued with him that there is no way to know if that scratch caused the internal crack. I also mentioned how the OEM window lasted 7 years until an actual rock hit it. If that scratched area caused the huge growing internal crack, this cheap replacement glass broke with little contact in a little over a year. I tried to take a photo of the surface scratch to put on Unilocal but the surface scratch didn’t even come out in the photos because it was so small. Maybe I need a macro lens to capture it.
Their solution was for me to replace the entire windshield again at full cost.
Bottom line, they weaseled their way out of honoring the warranty. Either they find any excuse to not honor the warranty or the windshield is a weak piece of garbage that will not last very long. They’re cheap yes, but you get what you pay for.

Safelite was easy, quick, and efficient. I received very good service and their quote was half of what my dealership wanted.
I wanted to write this review to specifically give a shout out to Stephanie, the manager. She is very knowledgable, friendly, and hardworking. She was very busy and managed the office with grace. I could tell that she really cares about customers’ experiences. I highly recommend!

Our mobile service person, Jesus, was prompt, well-​spoken and informative, and had my driver-​side window taken care of in about an hour.
I appreciate the text (or was it an email?) with a photo, for security purposes, identifying Jesus as the serviceman coming to my home — great idea! And because the service time window was four hours, I was glad to get a personal call about expected arrival time.

I called Safelite to replace my passenger door window. They came, installed the new window then they accidentally broke it. Then they had to order a new one, took a week. They came installed the 2^nd window and found out they needed a new regulator. I had to go online and buy the regulator, took anther week. Third time they came and didn’t have long enough screws. Took another day. Finally they come and replace my window. I go to my car and notice my leather on my door handle was ripped. The outside paint is scratched all along the door. I’m going to have pay another grand just to fix all of this.
Update: They called me and fixed my window and replaced the leather on my door handle. Thanks for fixing this for me.

Great customer service. Clean lobby with a TV and free WiFi, coffee and water. Starbucks and Doghaus are a few steps away just south of here.

Had a windshield replaced on my Lexus few years back.
The price was reasonable and the turn around was quick. The workmanship, however, was terrible.
The molding/​insulating rubber strip was placed in uneven and not sealed properly. WIND NOISE was very much apparent. When I called back, they gave me some lame excuse about how it’s not their fault.
Just recently, the car was at the dealer for Maintainance when they notice the windshield and pointed out the poor installation job.
I would never recommend this location. Perhaps it’s better at different satellite with better technician. But NOT HERE.

My car had a small chip in the windshield back in 2005. I took it to Safelite (when they were on Colorado Blvd). John fixed my windshield so good that I could hardly see the chip.
Fast forward to 2015, the resin had worn out a bit from wiper swiping. I can feel the chip by finger. I took my car to Safelite’s new location on Walnut. They honored the warranty and put resin in the chip again.
Good service.

Wow! I cannot say enough good things about my mobile service today! My windshield was hit with a huge rock and got a gnarly star shaped break in the upper area. I made an appointment with Safelite — I wasn’t even aware I knew about them, but somehow their song came into my brain the second I saw their logo.
I was able to be seen next day. Awesome. Dennis Gallindo showed up on time and got right to work. While the windshield was hooked up to his machine he washed my windows and vacuumed my car — and you may say that’s part of their service, sure, but it was still nice. Dennis does his job with pride.
Dennis made sure to ask us if we were members of any affiliates that would qualify us for a discount (AAA, etc…) and we were, so we saved some money unexpectedly. That was also a nice surprise.
Dennis was prompt, polite and efficient. He made sure to remind me that if I should need a full window replacement in the future that the money I spent today would go toward that purchase — also something I didn’t know.
Overall, I felt Dennis went above and beyond my expectations. Thank you!
I feel like when you write a review on Unilocal it’s either for a really bad experience or a really good one, and I’m pleased to be writing a great one today! :-)