Scandinavia Design

Sells modern furniture and the design is extremely nice and sleek. Staff is simply there to put your order in and process your transaction. Didn’t get that warm, friendly vibe from the staff. If I wasn’t in love with the designs I probably wouldn’t go there as my first choice. The delivery fee is a little shy of $ 100 and the set up fee is around $ 50 so we opted to pick up the furniture ourself and set it up ourself. The product was pretty banged up with chipped paint everywhere. For this price I would assume it would be flawless. I wouldn’t go as far as exchanging it because I know it’ll be a pain to bring everything back and then get a new set and taking the chance that it’ll be the same. See attached pictures. Will not tell you to stay away but will not recommend either.

I am a stager/​interior designer (Modiano Design) and I have been going to this store for years especially when I lived in San Gabriel.
I am still going here and there when I have a job in Pasadena or San Marino .
We are so spoiled these days which stores being open so late, that I forgot to check the hours Friday (7 pm) and missed picking up a painting. Last night I missed it again (6) pm and showed up at 6.30. Kelly, one of the sales associates was still in the store, so was James the warehouse manager and after a little begging they went out of their way and let me get the painting .
Yesterday was my absolute last day to do so because of the super bowl party today, this painting was needed !!!
Thank you Kelly and James !
On a last note, I usually end up working with Mike and he is great too.

This is a fairly large furniture store. The showroom has only one level of furnishings, some for reasonable prices.
They have a large variety of items for most rooms in the house. Most of the furnishings are modern in design. Some of the items are not of the highest quality, but some are solid pieces. If you want something contemporary, this is a good place to browse.
parking — free lot

Always cool stuff to be found here. Even the sales associates are cool.

This is a very easy going place. None of that predatory behavior I dislike at some other furniture stores. If you want some help, just ask for it, otherwise you are free to browse in peace.
When I did decide to buy my couch, the experience was very pleasant. My sales guy Kelly, was most helpful and informative. It wasn’t until six months later when the frame on the couch started squeaking, that I would see the depth of this quality.
I called with the issue, and Plummers arranged to have the couch replaced with a new one. Pretty outstanding service from Kelly and Plummers, and I strongly recommend them as a fine place to do business.

I bought a sofa at Plummer’s almost 14 years ago. The cushions were sagging but otherwise still in great condition. I called up the store to see if they could make new cushion inserts. They had my purchase in their files but did not carry the sofa anymore. Kelly took the time to track down the manufacturer and provide me with new inserts for FREE! The sofa is practically like new again. Thanks to Kelly, I will not be purchasing a new sofa, although when I do, I will shop at Plummer’s again. The quality and customer service is superb.

This place is so bad for customer service… I was in the store for 20 min and not one person asked to help me 3 sales persons just sat by their computers drank coffee and chatted with each other… after another 5 min I called on the phone while in the store and watched the sales person answer the phone and answer my questions after he he hung up the phone he made a nasty comment to another sales person… drive to the west side the sales people are so much better and not so lazy.

After searching at numerous furniture stores, I was greatly impressed by the great buys here. The salesman Kelly was so helpful and friendly. He showed me to what I was looking for, politely let me look on my own for awhile (I hate to be hovered over, and I don’t know anyone who buys things that way) When I noticed a similar item marked down a bit because it had a slight nick, Kelly gave me my item for the marked down price even when I was going to get it anyway. He also called the delivery service personally to make sure I would get my item as soon as possible (tomorrow! Whoo hoo!). And I also bought a Japanese screen which I could take with me, and he carried it out to my car for me. The whole experience made me eyeball other items in the store, so I know I’ll be back. The only downside, if there is one, is that the location is a bit hidden by the greasy spoon café on the street, so you have to look for the driveway entrance. Thank you Kelly and Plummers!

The furnitures here are pretty modern and practical. Staffs are so friendly. Easy to access from 210 freeway.
Today my friend told me her waterbed which she loved for 30years is leaking. And she decided that it is the TIME. After eating breakfast nearby with me, she asked me some advice and we came here and checked it out. Since she needed the modern and practical bed frame, this store is the best place for her.
There are many modern furnitures and the staffs are very friendly listening carefully and giving advices about the color and size. Finally, he printed out what she wanted and gave it to my friend. Because my friend is not good in computer, the staff explained until my friend understood throughly.
The furnitures here made in US and these are so sturdy even these layers are so thin. And very practical like bed frame with drawers. Beside the furnitures, there is lot more accessories like the lamps, picture frames.
This store is also easy to access to 210freeway on Rosemead and Colorado.
This was a nice experience.

Fabulous store!
Great prices & quality. The sales staff is knowledgeable. LOVED the vignettes within the store. Turns out it was the work of their In-​house designer JANE. She is such a gem find with impeccable taste!. We saved a ton of money by letting her put together the whole look we envisioned. Our home is gorgeous thanks to her.

I stopped by take a quick look years later. This time around the customer service was satisfactory than my previous experience. Though in terms of furniture quality, they are no different to HAUS or IKEA. Yes, my comparison is absolutely correct. Why?
Well, design wise… awful. Where do they order these furniture and display in their showroom? You call that Contemporary & Modern? Please!
For the past years I stopped by this store time to time and each time full of disappointment. Mainly poor customer services drive me away. Then comes the quality lack of description and very basic knowledge of where it is made of and from. Full of dated design not very knowledgeable sales person.
Oh and get this… they charge for $ 95 for delivery on top a $ 20 assembly fee and then add to your furniture. If you buy more than one furniture, they charge each assembly fee. So, do the math! What a ripoff?!
First time ever, I heard a furniture store charges assembly fee on top of a delivery fee. Say what?!! Are you crazy?
Plummers is still on my bottom of the list in terms of furniture store.
Good luck folks, if you enjoy getting ripoff and pay more!
I much rather be shopping at Rapport Inl’t Furniture.

Horrible customer service. Went to Plummers 10 minutes before they closed just to scope out their bar stools. No one greeted us. In fact, they made it known that we only had a few minutes left. No one offered to help us. One guy suggested we try another store. Awesome. Way to keep customers coming back.

I used to think Plummers had really nice looking furniture, but then I got into woodworking and started to notice all these different things…
The look of their furniture is modern and generally pretty decent, but the workmanship (or lack-​of) is something else… In today’s world of cheap laminate furniture, Plummers excels in making them look nicer than they actually are. So this places Plummers in a middle of the field in terms of price and quality.
It is a step up from even cheaper furniture like Target or those random «going out of business» furniture stores; but it is way below real furniture stores like Room and Board or Crate and Barrel… It’s not even as well made as IKEA… But if you’re incline to buy at Plummers, here’s what I would suggest:
1. Open the doors /​drawers… Does it operate smoothly? Does it shake from side to side? Do you think it’ll hold after 50 times of opening/​closing? Are the drawer boxes well made?
2. Look at the edges… because most of their items are laminate, the corners and edges are the most easily flawed /​damaged… especially for a dark piece.
3. Look at the lines… if you’re buying at Plummers, you probably want a modern look; and that is all about straight lines and symmetry. Are the drawer doors parallel? Do they have a smaller gap somewhere? Are the lines of the doors continuous or is one a few millimeters off?
4. Look behind the piece… how are the backs attached? Are they simply nailed in? Will they last? In this respect, I’m like Steve Jobs… even though I can see it, I still want it to be beautiful.
After this thorough test, I hope you’ll be able to find a good piece… but most likely, you’ll go shop somewhere else.

I was looking to replace my sagging sofa, which I had bought from Plummers over 10 years ago. I was browsing online and was impressed with the selection. Some of the styles are comparable to those found at Pottery Barn or Crate and Barrel, but for a few hundred dollars less. I called Plummers, and spoke w/​Steve who was really helpful. He let me know that they didn’t have the model of the sofa in their showroom, but had swatches of the different fabrics available. He also let me know that it would take 6 – 8 weeks for delivery and a deposit of 25 percent.

I went to the store today to look at fabric swatches. I was initially interested in the color of the sofa shown on their website. Steve was great in telling me that sometimes the colors on the website look different in person, and he took the time to find the actual swatch that corresponded to the one shown the website. I was surprised that it looked totally different! I ended up picking out another color and fabric. Thanks Steve.

Plumbers is a great store for well priced modern furniture. It is by no means cheap… if that’s what you’re looking for enjoy your time at Ikea. And it is by no means expensive. It is a great balance between the two. I bought my own place a little under two years ago and spent a lot of time shopping around the LA area and quickly found Plummers to have a great selection of items on their floor. Most places have a limited showroom and push you toward their catalogs. For me, I can’t commit to buying something unless I can feel the material and use it first so this is where Plummers really shinned. I ended up getting a sectional sofa along with a desk here and plan on getting a bedroom set in the next couple months.
My experience has been decent. I love the items they carry but I am not a fan of the service. First off, the sales people judge you as you walk in the door. If they don’t think you are some who is going to purchase anything, they will flat out ignore you. It has happened to me just about every time I’ve been in there, including the times I made purchases. I had to scour the floor to flag someone down to help me and even then sales person wandered off after answering my question… that is until I whipped out my credit card. The he gave me his card and told him to look for him the next time I came.
Selection: 4 out of 5
Price: 4 out of 5
Service: 1 out of 5

Wife and I have been this place a few times, even though not making a purchase every trip, employees are always friendly, shop is neat and clean, easy to find what you need. Reasonable price with high quality stuff, great place to shop for furnitures, wall and table-​top decors, lamps … u name it. For sure we will check out this store again next time when ready to buy something.

I give Plummers five stars for their prices and quality. But I deducted two stars for bad customer service. Our couch set was supposed to take three months to arrive, it took almost four and a half months. When we would call Plummers, they were not very helpful and would say they had no idea when it would arrive. When our set finally did arrive, the couches were made out of different leather and didn’t match. Plummers had to re-​order one couch, which took another three and a half months. So it took eight months to get our complete setting. This did happen a while back, so things may have improved. But keep in mind you may be waiting a long time for your couch.

this review is for the location on Venice blvd. Love this place. Staff are nice and helpful. recently bought furniture from this place. highly recommend. Delivery was flawless. Such a professional company from start to finish.

After looking at a bunch of different furniture stores (Crate & Barrel, Cost Plus World Market, Ikea, The Sofa Company, Pier 1 Imports, and Pottery Barn), we decided to check out Plummers. I found them on, of all places, Unilocal.
I wasn’t expecting much since their location in Pasadena is in a plain building, but I was pleasantly surprised. I’m not much of a furniture shopper, but Plummers has some excellent modern furniture with good quality and good prices. I liked the styles they had in their well organized showroom.
The salespeople are helpful, friendly and not pushy. I dislike pushy salespeople.
I ended up buying a couch at Plummers. It was $ 595, which is one of the least expensive, but most stylish couches I saw in all the stores I visited.
If you have the couch delivered, it will cost you $ 100. There’s a review here of someone who had a bad experience with the delivery people, so I decided to pick it up myself. After paying for the couch, it took about 2 weeks for Plummers to get it in stock. My salesman called me and let me know the couch was in and wanted to know when I might be able to pick it up from the warehouse. If you pick up your item, make sure to check the warehouse hours since they are different than the showroom hours.
I rented a budget truck, grabbed a friend and picked up my couch. Everything went smoothly and I am enjoying my new couch. Thanks Unilocal and thanks Plummers.
Xie Xie!

Not much of a furniture shopper, but when I need something, Plummers is the place. Quality furniture, awesome clean scandinavian design, and unique pieces you’re not going to see in some one’s apartment or dorm room.
Although the stuff’s not necessarily cheap, it is a solid value. And you know what they say – ‘buy cheap, buy twice’
The last thing is that style and design can be subjective. Plummers makes my list, though.

I absolutely love, love, love Plummers. I have been shopping at Plummers for 20 years. They carry gorgeous, modern furniture that lasts.
Plummers has an excellent price/​quality match-​up: reasonable price for good quality.
They have various design lines so that as I have been able to upgrade my décor, Plummers has had the next level of design and quality for me. I furnished my very first apartment with their low-​cost line of furniture. For years, I admired some of the nicer tables and shelving, and eventually moved up. The prices had not become exorbitant like some stores. And the quality holds up unlike some of my Ikea purchases.
I have had good experience with the delivery service on several occasions with both delivery and setting up furniture. They take away the boxes, give me time and space to inspect the final product before I sign off, show up when they say they will, keep me posted about their schedule on the day of delivery with a positive attitude about my calls to check on them.
In the store, I usually like to look around and find what I want myself. Then I try to find a sales person to write up my purchase. Often someone will offer to help me, and if I decline they politely go away. I appreciate not being trailed around the store like someone who is going to stuff a couch in my pocket.
When I do need assistance the sales staff have usually been helpful and professional. Once in a awhile over the years, I have been upset by being passed over for service when I am clearly waiting. Then I just leave and return another day when the staff may be less harried, or I loudly complain, depending on my level of furniture urgency.

As «one inch punch» experienced, the three times I went there (that was a big mistake in itself) the sales staff we dealt with were extremely rude. We went with our friends and were treated like we weren’t going to buy anything so why waste their time (we did end up buying some great looking chairs from there).
When I picked up my chairs, the guys who worked in the back to give me my chairs were very unprofessional and didn’t seem to treat the chairs I had spent a large chunk of change on with much care.
The furniture does look great but some of it looked like Ikea-​quality (not that its a bad thing, but something to be forewarned about).
I think this store could be so much more if the customer service was drastically improved (shopped very early 2008).