Shel & Associates – Keller Williams

My husband and I recently moved to the LA area from out of state and we had no idea where to begin our house search. The realtor who sold our home in Texas suggested we give Shel Downing a call. Shel took the time to find out all she could about us and recommend areas she thought were the right fit for us, but she still spent countless hours driving us all over LA county to see properties in areas other well-​meaning people thought we should check out. Of course, in the end, Shel was right and we ended up loving the communities she chose for us, but it wasn’t easy finding our new home. We were purchasing in a sellers market and found ourselves in several bidding wars. We were so impressed with Shel’s strategies, and her rapport with other realtors, and we knew she could have won us any one of those homes had their prices not gone way out of our reach. Through all of the ups and downs she counselled us and assured us the right home was out their for us somewhere, and again, she was right! We are now living in a home we love, with the square footage we wanted, that we got for an incredible price thanks to Shel’s diligence.
Shel treated us more like friends than clients. She patiently talked us through the decision making process, and was never too busy for our phone calls. And, she was always available to take us house hunting, sometimes giving up entire weekends to drive us around. She is a very happy, positive person, who can always find the bright side of any situation, and that is definitely something you want when negotiating a difficult market. Most importantly, if you choose Shel Downing as your realtor I am certain she will make you feel like her top priority.

Shel Downing sent robocalls to my home phone (and presumably those of my neighbors) about a real estate listing on a Sunday afternoon. I am on the Do Not Call list. Clearly, she neither checked nor cared to check my telephone number status. Since I have never dealt with Ms. Downing or Keller Williams Realty she clearly violates the provisions of the Do Not Call registry. Why would anyone want to use an agent who shows such disregard for law or basic professional courtesy?

I love Shel and James. I was very fortunate to have them as my agents when looking for my first home.
I can’t express how grateful I am to have them.
Shel is a good negotiator, I got 100% repair credits that I asked for, which I didn’t expect to get 100%. She was always there for me whenever I needed her.
James tirelessly search homes for me to go see every week. James will have a list of homes for me to go see even when I am too busy to get on my computer to look at listings.
Thank you for everything.

She came highly recommended and she delivered on the hype.
We were first time buyers with a lousy budget, but Shel was SO PATIENT and SO THOROUGH. She didn’t have to be so on top of it, but that’s just the kind of person she is. She must have taken us on half a dozen trips to familiarize us with the area and open as many homes as we wanted. She found us a brilliant luxury condo near old pasadena with an incredible view, and negotiated an affordable price. She held our hands and was so kind throughout the entire process. We never felt like idiots (though as new buyers, I’m sure we were about some things), never felt pushed, pressured, or neglected.
She also continues to follow up to this day — calls, in person visits and mail — just to see how we are doing and offer helpful information. HIRE DOWNING GROUP. Your experience will only be positive.

My family was living overseas when we were transferred back to Los Angeles. We had one month to find a place to live! Shel worked tireless to get us the perfect place right across from our desired school. She sends out monthly happenings around town that I look forward to and utilize. She is always so positive and a joy to work with!