Silvertrack USA

I have been living at the same apartment for 15 years now, and parking was always a problem until management hired Silvertrack USA. Rather than bore you with parking stories, lets just say that nobody followed the rules because they were not enforced. Then Silvertrack came in and made it clear what their policy was, how car registration worked, and their ticketing policy. It is very simple, register your car and park in your spot and you wont get a ticket. Better yet, if somebody parks in your spot, which was a huge problem before Silvertrack, they now get a ticket. What a difference Silvertrack has made.
The complex where I live has various meetings throughout the year and we just had our only mandatory meeting for all residents. I would rather have dental work done than attend this meeting. We discuss things like laundry room lights being left on, or extending pool hours, and of course Silvertrack. I did not say a word because I was missing the Kings game, but quite a few people stood up talked about how much better parking is now vs before. All positive until this one guy stood up and said he is very unhappy with Silvertrack. He rambled on and on about how pissed off he is, and he is going to take action. Well, everybody knows that this guy was the major reason for parking issues before Silvertrack. His friends would come over and park in any spot including mine. Some guy said to him as he was still complaining «Yeah, we know why you dont like Silvertrack,» and everybody started laughing at this guy so he just sat down. That made the meeting worth it.
I will finish with this. I am not a Unilocal poster guy, but when I saw some of the other reviews, I felt this was important. Silvertrack allows me to not have to worry or even think about parking. These clowns that gave poor reviews and are complaining obviously received a ticket. The rules are simple. I am defending Silvertrack because people who dont get tickets wont be motivated to write a positive review on Unilocal.Trust me, people are very happy with Silvertrack because we dont have to think about it. If you have to think about it, you probably got a ticket because you deserved it, then you write a negative review on Unilocal.Like I said, the rules are very simple.

If I could give 0 stars I would. I live in an apartment complex that contracts exclusively with Silvertrack for parking enforcement. They are the absolute WORST when it comes to any kind of customer service. My experience is in just calling them to register a temporary vehicle and the person I had to speak to on the phone was probably one of the rudest individuals I have ever encountered! They don’t seem to hire pleasant individuals and I made a complaint to my apartment management in regards to my experience in just making a phone call to this company.

It boils down to this: If you are choosing an apartment to live in and they contract with SIlvertrack, choose a different apartment building.
Silvertrack exists exclusively to make a profit by scamming residents and their guests. Their rules are completely illogical, aggravating and randomly enforced. I suspect they share a percentage of their ill-​gotten gains with whatever building management company they are policing, but among other things, every detail of every car that ever visits you will need to be reported to them or you will get a ticket.
There is some talk that these tickets don’t need to be paid, but these greedy criminals who run Silvertrack have people out there monitoring all our cars and our guests’ cars all the time, and probably can and do make trouble for residents who protest.
There, I’ve protested. Publicly. And if something happens to my car, you will never, ever hear the end of it when I launch a negative publicity campaign against you.
If anyone decides to start a class action lawsuit, please contact me.

Just a little information for everyone. Private parking companies are NOT allowed to issue parking citations on private properties. They CAN tow your vehicle if it is illegally parked on the property. If you happen to find a citation with a «fine» on it. You are NOT legally required to pay the «fine», and not paying the fine will not have any effect on your vehicle registration status. Just be mindful that not paying their «fine» can give them justification to tow your vehicle most likely.
CA Vehicle Code 22 658 clearly lists the laws of removal of vehicles from private property. Plus on Dec. 22, 2011 Ca State Attorney General Harris released a public statement clearly stating that private companies that impose monetary fines on motor vehicles is UNLAWFUL.
This company is notorious for giving parking tickets with «fines». If you are given one, make sure to call the highest manager you can reach and read them the CVC code and the attorney general’s ruling. Do NOT fall for paying their tickets!

I called Silvertrack to inform them that someone was in my spot (the one I pay $ 50 a month for.) after several messages and waiting an hour, I just called the police and had them tow the car. It took 15 minuets and felt fantastic. They were happy to do it and I took a picture of it on my iPhone. I win.

This isn’t for the Pasadena location, but for the Bellecour Way apartments in Lake Forest, CA. The complex uses Silvertrack USA for its parking services and security.
***THIS IS A «0» STAR REVIEW***
First, we have a huge problem with people parking in our spot. If we don’t have our car in our spot, it’s about a ⁵⁰⁄₅₀ chance of someone being there when we get back. This is even if we’re gone as little as 20 minutes. I recognize this is an issue with convenience, as the spot is right out from of the complex, but still the security service should be handling it as a trouble area, not the way they do.
I haven’t bothered writing a review until now, but tonight’s adventure has forced my hand. Normally we call, we get ahold of an operator/​dispatcher, someone comes out an hour or two later, if at all (this is not an exaggeration), and a notice is left on the violator’s window, or a ticket is given if you’re a resident (at least it seems that way, because unknown violators seem to skate). The ticket, IF given, is only $ 25 and as far as I can tell hardly enforceable. Tonight though is completely ridiculous.
Tonight we cannot get through to Silvertrack. Both mine and my wife’s phone lines seem to be getting filtered as we are either connected and immediately hung up on, or the line is busy. We have been trying for more than 50 minutes. We have also issued a request through their website, and have received no call back, and continue to be ignored.
As far as we can tell it seems ridiculous to pay the registration fees for a vehicle through them (at $ 75/​vehicle, which is basically 3 tickets worth), and you get absolutely nothing for it. They will not cite a violator unless you aggressively pursue action, they will NOT tow a vehicle AT ALL (YOU have to call the towing company), and apparently if they deem you a «problem customer» they will simply ignore all your calls/​complaints.
I would highly encourage ANYONE to AVOID Silvertrack AT ALL COSTS. They are a worthless service, for both your community and its residents. A sham, and a shameless business. I would also like to encourage anyone else who is having ANY problems with them to PLEASE submit reviews online and let everyone else know just how unhelpful and worthless they are.

This is a tricky review… no one is to blame as everyone seem to be just doing their job. But Silvertrack and my apt managers should really do a better job at communicating rules/​regulations to their tenants and guests. The system is FLAWED!
*As of 3 months ago my apt. changed their parking enforcement vendor to Silvertrack. The transition wasn’t so smooth and the communication was inadequate.
The big problem is this… there aren’t enough parking to accomodate the tenants and it’s guests at my current apt complex.
In the past 2 months:
— my bf got a ticket for parking at a guest spot for 3 hours (violation: no guest pass)
— I got a ticket 2 weeks later for parking at a guest spot (violation: no tenant parking which I wasn’t aware) *I have parked at a guest spot several times before with no problem.
–my sister (tenant) got a ticket a week later (violation: no tenant parking which she wasn’t aware) *she has parked at a guest spot for several times before with no problem.
–my sister’s bf got a ticket for parking at a guest spot (violation: no guest pass)
**All tickets were $ 40 each. We were not told of these rules or regulations… we learn as we get these tickets.
Why do I and my sister park at guest spots? The guest spots aren’t always available anytime of day. If we see a spot open, we’d take it on the days we are expecting guests so they can take our spots.
Guest permits… we’d have to call in every 7 days to get a permit for our guests (give them the license #, type & color of vehicle each time). That means my bf or my mom can’t just randomly stop by… I’d have to make sure number one that they get a spot and number two, call Silvertrack right away to allow them to stay (each time). Given my busy schedule (as with most everyone else who lives there)…who has the time to do this!!!
The area that I live in is pricey as we’re paying top dollar for these apts. One would think suffificient parking for tenants and guests would be common sense or at least considered a bare necessity. This system is not designed to accomodate tenants or guests… but another flawed system to have some Joe-​Schmo randomly ticket people and collect their $ 40 because they’re too busy to fight it.
I am definitely not planning to renew my lease for next year.