Sprint Store

Warning!!!
Stay away from sprint. We recently moved over from Verizon with the half off offer. My bill is the same as it was with Verizon but now I have crappy service.
My calls drop, I can never use the Internet. My phone was just a paper weight.
I went back into the the store to see if they could do anything but was treated poorly. Manager avoids my wife and I. He never returned any of our calls!!! Not professional at all.
We managed to move back to Verizon and am never leaving them again.
If you are considering switching. DON’T DO IT!!!
I put up a review a few months ago but it was mysteriously removed. So here is the PG version. Suffice to say I was upset! Still am but I feel that their inadequate service needs to be brought to light.
I would rate them a 0 star but don’t think that’s an option!!!

Rony is the tech you need to ask for service. He is fast and helps customers to the point. I was served by him yesterday (6÷12÷2016) and am very satisfied.

Derek was smart and reliable. I needed an LG G3 SIM card, but the store didn’t have it. The front desk gave me phone numbers to call different stores. After I called 4 stores, still no one had it. I called customer service, but they said the computer showed them an error message when trying to order a new SIM card for me. I felt sad and was about to leave the store, but Derek saw me and asked me what’s going on? I told him my situation and he figured it out. He went back to the store and tried all the different SIM cards they had to see if any of them worked in my phone. After 5 min, miraculously, one of the SIM cards really supported my phone although it was for a different type of phone. Derek reactivated it instantly. Also, he helped me fix my phone problems and waited for 15 min to make sure everything worked. I felt how smart he was. He could think more and tried to find a different way to get a new solution that no one else could do. I was happy he helped me because now I can use my phone the same day, and have a sense of security.

They went from being 5 stars about 6 months ago to being absolutely horrible. Not sure what happened. I had 3 issues all which they did not help with.

Elias helped me out from beginning to end and completely exceeded my expectations, employees like him remind me why I stay loyal to sprint. Thanks to his professionalism my issue was able to be resolved, go see Elias H. if you have any problems. He didn’t make me feel for one second that I wouldn’t get my issue resolved. Thanks Elias, good luck everyone.

I had bad customer service with my Verizon phones. I went there all the way from Fontana to talk to Keith Kaya. He really helped us and got us one more phone for my boy. I would highly recommend you talk to Keith Kaya, he’s a little intimidating at first but he knows his stuff. Go and see for yourself.

the worst customer service at this location. after a few minutes the person who helped me was speaking to another guy who eventually helped out. However I was going back and forth with the person at the door because it seemed like the guy didn’t want to help. He finally was willing to help me but then said, «sorry my screen just crashed». then it apparently came back and he said, «our page is down». but he still tried to log into my account because he asked for my username and password. He ended up not answering my questions and told me to do everything online. I told him about the problem I was facing online and he said, «it might be your computer». I’m at home and it’s not my computer and I’m having the same issue. this store is NOT HELPFUL AT ALL! Shut it down!

Ronnie helped us so I told Mike the manager that I really appreciated his professionalism and sincere care. No slimey sales gimmicks. No unnecessary flattery. No «I’ll be honest with you’s». Just a straight shooter who found us the best deal. This was a real 180 degree turn from what I’m used to at this store.

Horrible people work here. Scammed by the word free and now my monthly bill is $ 260!!! These are not Sprint workers, they are con artists. I’ll be leaving Sprint very soon!!!

I don’t Sprint any more. Because of horrible customer service. I’m usually not one for bad reviews, I’m a patient person and have some understanding of retail.
I walk in and the store is empty. Two customers being helped. And then there’s me. I was invited to sit.
Damn.
It’s 11:20. I’ve been here for 20 mins and all I need is a copy of my bill. Which I told the welcome jockey when I walked in… And still I sit. Employees are on the phone, putting out stock and I just need a copy of bill. Jesus Christ on a cracker.
GTFOHWATBS. BYE SPRINT.

Sprint is a scam!
I ve been tricked by the vendor !! He promise me there were no more charges giving
me another phone since mine shut down and it was on warranty and I end up paying TWO PHONES (I offered to give the phone back but he said it was no necessary… Weird) AND HAVING TWO ACTIVE LINES when I just need one line and one phone!!! And he said there were no additional charges! I discover it since the bills were SO HIGH!!! HORRIBLE!!!
I can t wait to be able to come out from the contract! I will NEVER GO WITH THIS COMPANY AGAIN!!!
I ll tell everyone I know to not to go with Sprint! SCAM!!!
THIS PLACE NEEDS TO BE INVESTIGATED AND I LL DO EVERYTHING I CAN BECAUSE IT WILL HAPPEN!
WATCH!!!

I had an issue with my Samsung Galaxy Note 4. Went to the Sprint store in Korea town. Reps there were much more helpful. They informed me it was a Hardware or software issue.
Came in on 01.13.16 During Lunch time
Was assisted by Joel P. (Lead Retail Consultant)
I explained my situation with my phone. Had issues with my device getting stuck in «ODIN MODE (High Speed)» With Coding and what not.
At this point my phone would not turn on. As I explained all of this to the rep.
His first response was «You should take it to Samsung» Followed by a «Good thing you have insurance.»
He removed the battery from the phone and stated the battery shouldn’t be so fat. Battery was fine. Since I kept the phone in a protective case since I got the device.
He then stated that it was water corrosion that I happen to drop it in water or water feel on it. I can get a replacement if i pay the deductible of $ 200.00. He then tried to get me to upgrade my wifes line so I can switch out the upgrade and make it my new phone. So much for commissions?
The fact that he kept insinuating that it was my fault that it has water corrosion when it didn’t. I kept explaining it was a Hardware defect. Still in the end it was my fault.
My device is now at Samsung getting repaired for malfunctioning Main Board. Samsung repair notes: «1÷21÷2016 11:28 AM-​Robel B: The unit has left the technician. SOLUTION: Replaced PBA — Replaced Component» Main Board Replaced.
So much for Water corrosion. Great Customer service here! They sure know what the hell they are doing. I guess being a customer for 6 years doesn’t mean anything. I’m not sure if its policy to get customers to upgrade or pay the deductible? Or Their just lazy? Either way would not recommend this location at all.

HORRIBLE CUSTOMER SERVICE! Stay away!!! The promise of anything «free» isnt really free. I am an educated person, and asked multiple times during the check out process if there would be charges associated with a «free tablet», and I was repeatedly told no. Come to find out the tablet has a $ 20/​month. 6 months later I am still trying to get to this corrected. 2 trips back to the store, and no resolution. Store manager is useless and unresponsive; many messages left to call me back, and lastly, the corporate customer service just keeps passing the buck to the next person. Beyond frustrated with how they do business, they will lie to your face, just as long as they can make a sale. So many hours and much energy wasted with this company trying to get this corrected. I know what I was told, and they are not living up to their end of the contract.
To make matters worse, their cell signal sucks, many dropped calls and poor signal. Free tablet stopped taking a charge after the 3 months. The worst worst worst customer service I have ever witnessed.

I went into the store this past Sunday with my boyfriend. First, we had to wait 3 hours to get our problem apparently resolved. We had to get a phone replaced since we lost it, well long story short, after 3 horrible long hours of waiting and waiting, we left with a phone. We were told we had to make a payment because they wouldn’t let us upgrade without making that, Ok we made it. THEN they said oh you have to pay $ 81.00 for taxes. As a long time subscriber to Sprint (my boyfriend NOT ME) I would think they would take care of their clients rather than trying to pull a fast one on them. When we actually looked at the statement those shady dudes charged us for a case and screen saver that we didn’t even ask for.
I’m an insurance agent, 15 years, and I would NEVER sell my client some bogus coverage they didn’t ask for. This entire store is just shady and they all back each other up!!! If you have Sprint. Change and if you cant don’t go to this location!!!

This store is absolutely amazing! My sister and I both needed new phones and were in desperate need for help. We went into the sprint store in Monrovia and was turned away with a straight NO! NO! «We can’t help you!» We continued our journey, with our dreams crushed walked into this store and was helped beyond belief. We were helped by a wonderful guy, JULIO MOLINA. We walked in with no options and was given 3 by the time we were done. We both walked out with 2 iPhone 6s and then some… This store was friendly, helpful, and made me want more.
I will never go to anyone other then Julio and this Sprint family.
Thanks Sprint!!!

Service here isn’t as bad as other Sprint store that I’ve been to. They are competent and helpful people. The only issue was when I came by, their computers were down on the iPhone 6S launch day so that was a bit unfortunate.

Do NOT, I repeat do NOT go here. It’s a scam. They promised me all these «free» things to switch and I fell for it. All these «free things» (speaker, keypad) are showing up on my bill. Sprint customer service can’t help me so I have to go back to the store to return the speaker. Only to be told there is a restocking fee. This place needs to be investigated. They are manipulators! To make matters worse, their cell service is awful– I have dropped calls ALL THE TIME!
Update ⁹⁄₂₈. It gets worse… I call the store 3 times to ask my salesperson to call me back to correct a charge on my bill and he doesn’t call me back. This is incomprehensible business practices!

I’m pleased with the service that I received at the Sprint Store in Old Town Pasadena. Amy was helpful and courteous. She was able to work with me to get 3 lines and 3 Samsung S6s for what I believe to be a reasonable price. I’m not sure why others’ experiences were so negative, but I’d say, «Check ‘em out. Make your mind up for yourself.» Thanks again, Amy!

SHADY SHADY SHADY. Do not go here — I highly recommend going to another store (maybe?) or buy online or via phone. I know, I know — via phone — very 1991. However, the customer service reps I spoke to trying to help rectify my issue in the store were very nice and helpful.
So, what happened? I went in to Sprint to upgrade my phone and sign the two-​year agreement to get the iphone 6 for a lower price — yada yada you know the deal. I spent $ 207.00 ‘for the phone’ and the gentleman said he would email my receipt. He also ‘gives’ me some speaker and a phone case for ‘free’ because my family has been Sprint customers for over 15 years. Welp! Turns out shady guy actually charged me for the speaker and case and signed me up for a lease program! NOT ONCE DID I ASK FOR THIS — I did not know they even leased phones. I only found out after I got the emailed receipt 72 hours later saying I had leased the phone. I said point blank numerous times I wanted to sign the two year contract and BUY THE PHONE.
This whole situation has been bullshit and I will NEVER go back to this store nor will I continue using Sprint. Shady shady shady!

TRIFLING BROAD answered my call about my phone charger…
And, I wanted to know (since my charger broke AGAIN for the THIRD time, in less than six months…) if they could verify my warranty so I wouldn’t waste travel time, patience, and gas coming into the store for a replacement I wasn’t going to get.
She goes: Well sure! My manager just told me that if your warranty is current-​you can come into the store and get a new charger-​no problem!
I repeat, can you look up my account to verify if the warranty is indeed current so I won’t waste a trip. P. S. MY PHONE IS DYING
The trifling broad huffs and puffs and sighs, then rudely says, well I’m not able to access your account because I’m only the hostess. I suggest you just come into the store.
ME: Can you transfer me to someone who can access my account, PLEASE?
My Spidey senses detect a huge hint of attitude and frustration. Then, out of the blue I here… HOLD ON!
So, almost an entire album of classical music, 20 MINUTES, and 10% battery life later (may I mind you again that my charger is broken…) I’m still in limbo and then the call drops.
TRIFLING BROAD didn’t want to put me out of my customer service misery by hanging up in my ear so she left me on hold and mysteriously disappeared off the other end.
Once my warranty is null in void, I WON’T EVER STEP FOOT IN THIS LOCATION AGAIN! I will shop online before letting these losers win a dime of my precious time.
BOOOOOO! BUYERS BEWARE!