Swan Cleaners

I will no longer support this business.
I have been bringing my clothes here for sewing services for over 2 years now. I have always had the same 2 patches sewn on my BJJ gi’s. One is a circle patch, about 3 ½ inches wide and the other is a rectangle patch, 12 inches wide, 3 inches tall. Simple work… but I do not have a sewing machine.
I have paid $ 10 for the SAME rectangle patch to be sewn on 6 of my gi’s… they always charged me $ 10, and I’ve always waited about 4 – 5 days for it to be done. The last time I went there they charged me $ 20… for a SIMPLE rectangle patch to be sewn on. I questioned the cashier who then asked the manager or owner about it, and he claimed they charged me $ 10 for the circular patch. However, I keep very good records… and I paid $ 8 for the small circular patches. As someone who is a repeat customer who gets the same work done, why would you DOUBLE your price?
The work was done, and I needed my gi top back… so I paid the $ 20, but felt 100% ripped off. I will never visit this place again.

This place is top-​notch. Friendly service and always willing to help us in a pinch if we need something cleaned ASAP. I would agree with the favorable reviews below as this is one of the best dry cleaners we’ve encountered. My husband did thorough research on the best place to go in Pasadena and hands down this is it.
Thank you!

I drive past dozens of cleaners to get to Swan. I could go to any one of them, but I don’t. Why? Because Swan provides excellent service. The staff are knowledgeable, they answer all my questions, and most importantly, they take excellent care of my belongings. One time I brought in several scarves and one of them had a pretty bad stain on it. The staff member said they would try their best. When I picked up the scarves, the staff member said they tried the best they could, but there was still a hint of stain left. I told him not to worry about it, it was my fault for not taking care of the stain sooner. He didn’t charge me for the scarf AND he gave me a small discount on the total bill. I thought that was a generous gesture. Well, when I got home and peeled the plastic off the scarves, I couldn’t believe my eyes. The scarf was near perfect. I couldn’t find a hint of stain anywhere. If you’re looking for a trustworthy business to bring your clothes, GO TO SWAN.

If you see there’s a stain that can possibly not come out, you have to bring it to the customer’s attention before cleaning it. If you would’ve brought that to my attention, I wouldn’t have even attempted an argument. However, since I didn’t see a spot when I dropped it off I can safely assume it happened while in your possession, and since you didn’t catch it when I brought it in the burden of fault is on you if you accept the garment.

The best in town!

This place is as good as it gets! Great service, I started with just bringing my work uniforms here, but since I’ve brought shirts to be dry cleaned, and they’re gotten stains out, including cooking oil, that have been set in for months. It only took them 2 days to get the oil out completely. Definitely recommended!!!

After my vacation to Europe in December, my various sweaters, dress shirts, and slacks were in dire need of cleaning. After checking out the reviews on Unilocal,I decided to go to Swan Cleaners. After picking up my clothes, I inspected them and was very pleased at how my merino wool/​cashmere sweaters turned out. These guys did a great job! Highly recommended.

I came back home to SoCal during winter break and needed some shirts to be cleaned. Swan Cleaners did an excellent job with my clothes at a reasonable price. I would definitely come back here again

Swan Cleaners did an awesome job with my wedding dress. A bride has enough to worry about and the last thing you want to be fretting over is whether your dress is clean and wrinkle free on the big day. Swan Cleaners cleaned my Monique Lhuillier dress by hand and it was flawless for all of the photos. Post-​wedding, I brought it back to Swan Cleaners and they erased all evidence of a fun, crazy, outdoor wedding and packaged it for safe-​keeping. Hopefully my daughter will consider getting married in my dress one day.
I’ve been going to Swan Cleaners for over five years, even after I moved out of the neighborhood. They do a fantastic job, have excellent customer service, and are always reliable for making everything clean!

I’ve been going to Swan Cleaners and the family for over 8 years. Reliable, competitively priced, and they do a fine job. They have my clothes pulled when they see me drive. up. The alterations lady has helped me in innumerable ways, I wish I knew her name. But her prices are totally reasonable. It’s a great dry cleaners, if you’re in the neighborhood. Very friendly. what more can I say?

Honest business owner you can ever ask for. I have been their customer for over six years. Their services have not disappointed me once. I still go there even though I don’t live in that neighborhood anymore.

After moving to Pasadena two years ago I needed to find a local dry cleaner. Glad I stopped by; a loyal customer since. Very friendly staff and reasonable prices.

These guys are great. Everyone who works here is super humble and really nice– no attitude, no drama. They have a true «yes to customers» attitude which is oddly refreshing these days.
They also open early– 6:30! Perfect for dropping off on the way to work. I called one morning freaking out because a suit I needed for an interview was a lot wrinklier (is that a word?) than I thought! They promised they could have it pressed for me within four hours, and offered that they normally have same-​day service possible if one drops off in the morning. (fairly standard, I guess, but helpful nonetheless).
The lady was really nice when I walked in. She remembered my call and even offered to hold onto the garment bag and hanger I had brought in, and put the suit on them when it was finished. Yes please! Also fairly cheap for whole suit to get pressed– $ 6.50.
Their prices are cheap compared to places like Fashion Cleaners. I also like that they have nontoxic cleaning. They also recycle their hangers.

i dont know how to say…
ok service, and not cheap

They said they knew how to dry clean and press a military dress uniform. They completely messed it up. Horrible customer service. Attitude problem. Never going there again.

I’ve been taking my clothes here for 2+ years, mainly for dry cleaning work/​dress clothes and the occasional tailoring needs. The owner and his sons do a good job with customer service and have always quickly resolved any minor issues I’ve had over the years. The only problem I’ve ever had is the parking lot which can get backed up esp. on Saturdays with the Performance Bike shop and Teri and Yaki crowd. Weekdays, no such problem.
I feel particularly inspired to write a 5-​star review of this place b/​c I had sent in my jeans which needed to be patched after too much wear and tear (and my 6^th grade level sewing class technique… thank you Mrs. Nelson!!!) The tailor, a sweet lady who has been doing this for many years, did an IMPECCABLE job of patching my jeans for around $ 7. In fact, they came back looking better than when I first bought them (color matched patch, custom sewing, the works!!!). Can you say haute couture?!!
Okay, call me what you want for getting excited about tailoring men’s jeans, but the overall consistency and customer service of this place with dry cleaning, and yes an expert tailor has earned my business for years. Worth a look if you’re in search of a neighborhood spot to take your clothes.

Friendly service, competitive prices, and great results! I bring a ton of stuff here (being a local businessman) and I am always extremely satisfied with everything. Once you become a regular, they know you by name and start pulling your order before you are even in the door! Convenient location for me, although getting back onto Arroyo Parkway the direction I want to go is always a challenge — thank you, urban planners that put center medians everywhere I want to turn! Go to Swan Cleaners, you will be happy!

I’m such a fan of Swan Cleaners, I’ve been going there weekly for years and take all our dry cleaning and my husbands button down shirts there. We’ve never had an issue that hasn’t been resolved quickly and to our liking. Every now and then I’ll ask for an item to be re-​done or they will even bring it to my attention that spot didn’t come out all the way and they have always made sure I am happy when I leave the store. I requested once for my pants to be hung over the hanger, not clipped at the top and they always remember. It’s not a fancy place, but they have good service and get my clothes clean.

Wow, i’m surprised by the horrible review posted below. My experience was the complete opposite. I brought my cashmere dresses, sweaters, and hubby’s sweaters to Swan’s. I was blown away at the great job they did on them.
I used to take my dry cleaning to Magic cleaners. (I went to Magic cleaners primarily so that I can use the coupons on the backs of my Ralph’s receipts)
I decided to give Swan Cleaners a try after one too many frustrating moments with the lady behind the counter. I got my clothes back and found that they had removed EVERY SINGLE ball of fuzz that had pilled on my cashmere (and I’m embarrassed to say that there was a lot). I’ve even had my pants altered and they turned out perfectly. And their solutions are eco-​friendly to boot!
I’m definitely taking all of my dry cleaning here from now on.

I saw their eco-​friendly signs and figured that if trout could swim in their cleaning solutions, then it would be good for my family’s clothes.
What a bad decision. Our first experience had a blouse come back with two bar pattern stains, and when I took it back they tried to convince me that they were pre-​existing stains on the blouse. They tried to clean the top again, and on pick up claimed they were food stains (I guess from our high-​tech feeding machine) and there was no way that there «new» machines could of damaged the fabric. How sad that they couldn’t admit it was their fault.
We’re never taking our clothes there again, for any kind of cleaning, and would advise everyone thinking about using them to stop next door at Robeks, have a smoothie, and avoid Swan Cleaners at all costs.