Symes Collision Center

So someone rear ended me on my 2015 Camry. She hit me very hard and there was alot of internal damage done. Luckily she had insurance. I decided I wanted Symes Collision to do the work since I bought my car from Symes. Long story short they dang near had to dismantle the entire car. But they did what it took to get the job done properly. Joe is real cool and manages the place. He even got my car detailed and a full tank of gas when it was returned. Not only that, he said if you have any problem don’t hesitate to bring it back in and he’ll take care of it. Joe seems like a guy who understands things from a customers point of view and makes you feel taken care of. Right now my car feels brand new! If u wanna get it done right, you might want to check this spot out!

With any business you deal with, customer service and the comfort of knowing you are in good hands is key. In the collision repair business Symes is great at it. If you find yourself on the unfortunate end of a fender bender or with a need to get your car looking new again, you wont be disappointed. If you call them you will no doubt speak to Sylvia. She is amazing at making you feel at ease. And lets face it, no one wants to go through the process of recovering from an accident. She is very friendly and efficient. I was waiting for them to replace a bumper I had ordered and watched her take care of an elderly customer who was shaken up with all that he had to do to get the process of getting his car repaired. She was so compassionate and helpful that I was blown away. She took care of a number of items for him on the spot, including getting a rental car so he could get back to the nursing home to care for his wife. Very impressive. Symes, i hope you are taking good care of her. This is your first impression person. And she is amazing. Not to mention my bumper was perfect and done quickly and professionally by the techs there. I will be back… Although lets hope I don’t need to any time soon.

I just want to say this place is amazing! Very professional and friendly! I was very impressed by the professionalism and detail to the finishing touch. If you are looking for a back to new look come here!

Hello again, my FELLOW CONSUMERS & READERS!!! Its been quite awhile since I posted my personal review, so that you all, can be entertained by my reports, weather they be funny, useful, helpful, sincere and true. Let me get started with my review of SYMES COLLISION CENTER.
It all began, on September 28, 2015, Monday night in the small town of Glendora between the hour of 7 – 7:30pm on Comstock Street. I had driven my GOOD LITTLE 2006 TOYOTA PRIUS to a home to drop off a condolence card in the mailbox, for the family of a nice man that I cared for as his part time caregiver. He passed away on ⁹⁄₁₁ at 8:20pm. After I placed the card into his mailbox attached to the wall, I stepped down on level ground, faced his home said a prayer to him and GOD, because I had missed the celebration of his life the Friday before, because I ended up in the hospital and could not attend. I was released from the confines of the hospital on that Saturday afternoon at 3pm, and it took me 4 hours to get home that night by public transportation, because I couldn’t get a taxi voucher from the hospital, which was in West Los Angeles, and 26 miles away from my abode called my apartment/​pad in San Gabriel. I’m now ready to leave the home and head back to my place. Driving on to the driveway of the homes that I was visiting, it was a cinch. No problem when you’re driving forward. I got back into my car, started it, put it in reverse and began to back out slowly. Instead of turning my wheel to back out in a small curve, and then straight out to the street, I backed out straight. I BUMPED MY CARS REAR END into something hard. (get your minds out of the gutter). I got startled and wondered what in the heck I bumped into. I pulled forward, put the car in park with the foot break engaged, and exited the car. When I looked back towards the street, which was very dark, I saw what I hit. It was a TALL OLD ASS PALM TREE which was probably as old as the house. I walked to check the back of my car and got a shock. The right corner of my bumper had a nice dent in it as well as the right lower portion was detached and hanging. Remember that movie called SPEED 2: CRUISE CONTROL in 1997, staring SANDRA BULLOCK & JASON PATRIC? It was an action film about a cruise ship that was on a collision course with an oil tanker after being hi-​jacked. Instead of hitting the tanker in the water, it crashed into the port town until it stopped. There was a little red sports car parked on the dock next to the ship. A piece of the ship falls off and crashes onto that little car destroying it. The owner of that car spoke out 3 words. They were, «OH MY CAR !!!» Well, when I saw my car, I SAID THE EXACT SAME THING!!! All I can say is thank goodness for modern technology. I had my cell phone and took pictures of my car, the dark street, and the palm tree. At 7:45pm I headed over to Toyota of Pasadena. Got there by 8:15pm. The service department was closed but the showroom was still open and doing business. I walked into the business, told them what happened to my car, and they directed me to SYMES COLLISION CENTER and was told where they were located. I knew where they were located because I have a 94 Cadillac Sedan Deville, and SYMES CADILLAC is next door across the street on the same side of the collision center. The next morning I called Symes Collision Center and asked a few questions. I spoke on the phone with SYLVIA and she was VERY HELPFULL. I arrived at their location and met her brother JOE. I walked inside and Sylvia and I went to look at my car. We entered the shop and she gave me an estimate. I thought that it would be easily over a GRAND to fix. It was UNDER A GRAND by TWO DOLLARS. (laughing out loud)! Sylvia took care of everything and was VERY INFORMATIVE about the procedures and what to expect after I bring in the car to be repaired. She talked me out of getting a RENTAL CAR and also convinced me NOT TO GO THROUGH MY STATE FARM INSURANCE. BEST ADVICE!!! She saved me from getting into a lot of headaches and paperwork, not to mention that hitting a tree would go on my record as a careless driver. Like the LIBERTY INSURANCE COMMERCIAL GIRL SAYS, «NEWS FLASH — NOBODY’S PERFECT!!!» This past Thursday I took the car in by 2pm. All the parts were ordered, delivered, and ready to be placed on the car. It took about an hour and a half. While I was waiting, I got hungry and walked next door to a MEXICAN RESTAURANT and ate a HUGE BURRITO with EVERYTHING ON IT!!! It was «MUY DELISIOSO!!!» I walked back to the shop and the car was ready. I was VERY HAPPY with their service, knowledge, and recommend them to anyone that needs repair on their own vehicles. I’M HAPPY AND SO IS MY CAR!!! As regards my health, I’m back to normal.
Thanks for reading my report on SYMES COLLISION CENTER, and share with me your FEEDBACK on my report. Have a GREAT weekend!!!
As «BON QUI QUI» ANJELAH JOHNSON would say, «BYE!»

My Range Rover had an unfortunate parking lot mishap I was referred to Symes Collision Center. They were great, Silvie and JoJo took great care of me, and my car. I brought my car in Monday morning… and picked it up this afternoon. That’s less than 2 days to get parts, install and paint. Wow Plus they returned the vehicle so shiny and clean… inside and out out. Whatever kind of vehicle you have, if you need collision repair, give them a try.

im outraged!!!
i decided to take my car here for repair because the usual body shop i go to was filled to capacity. when i initially called symes, the receptionist sylvia was very friendly and helpful. but after that… downhill!
1. never ever ever received an update call! i was the one following up with her! and i’m the customer! ridiculous!
2. delayed on promised time!
3. horrible horrible customer service! i literally cannot believe. at a loss for words
joe, the owner of symes collision center, even worse. never once directly apologized to me and kept
saying it was a miscommunication when he didn’t even let me finish my story. be quiet and stop interrupting me and listen! im the paying customer here! there should be no no no excuse on customer service! we are the reason why you guys are still in business!
never ever everrrrr take your car here unless you want high blood pressure from their horrible service!
have not picked up my car yet, but it better be in impeccable condition!

I initially liked this place, after having one small part repainted when i bought the car, and the customer service seemed nice. But then I had a larger project needed when someone hit my rear bumper and I tasked them with doing the work along with a large door scratch that my car always had. It took a week longer than expected and when I got the truck back the work was sub par, more like double bogie, and they did not repair the scratch and you could see where they tried to repaint the bumper. I had to take it back and they had it several more days. But that’s not it, while on vacation walking up to my truck from the rear i noticed that they PAINTED my spare tire. Apparently, they do not remove parts when they need to be repainted, but merely mask off, or attempt to mask off, the parts that should not be painted. Well the closer I looked, they over sprayed my spare tire (which Symes Service quickly replaced due to their embarrassment), the running boards, the windows, the wheel wells AND the wheels. They fixed it the 2^nd time, or I thought they did, but they had it almost a total of month.
I thought this was the end of it, but I actually had a real accident this past month and had to have some serious cosmetic work done (about $ 15K) so I took it to a real body shop, Markham Boling, and they pointed out the shotty work that Symes did, they showed me where paint was flaking, where they over sprayed that I didn’t see, and how the paint didn’t blend because they masked the doors rather than blended it as it should be done, also they didn’t clear a few areas. Symes Service has always been great, but if my last name was Symes, I would take back the rights to use my name on a body shop like this, and think about a defamation lawsuit. NOTE: Symes collision center is just using the name it is not owned by Symes, just under contract. if you love your Cadillac don’t take it to Symes Collision center!

Had to take my corvette in after a accident on the freeway. Have to say the fiber glass work was perfect! Will always take all my cars to Symes collision! Jojo and Silvia are the best! Thanks for everything!

After getting in a traffic collision i decided to take my Range Rover to this shop right next to Land Rover of Pasadena. WOW! Is all i have to say… My car looks ten times better than before it was even wrecked and the customer service was outstanding. The young lady, Sylvia i believe, even walked me over to Enterprise to make sure i got the best rental car!!! Most people may find dealing with insurance companies and traffic collisions quite stressful, but Symes Collision made my experience completely stress free. They work with all insurance companies and handled everything to make sure i got the best for my car. All my parts were brand new from the dealer and it looks really good. I’m so happy i brought my car here, and have piece of mind that if anything were to ever happen again, i have a great place to turn to. Thanks Joe!

After taking my Range Rover to the shop my insurance company recommended i found that my tire was wearing very quickly. so i took my car to Land Rover Pasadena and had them check it out, they found that my frame was possibly damaged and referred me over to the body shop next door. Joe was extremely friendly and very knowledgable, he took my car in and measured my frame with their computerized measuring system and found that the frame was swayed. After helping me deal with my insurance they were able to get the cost covered and fixed my car with a Range Rover approved frame bench. I am very thankful that shops like this exist and i will never let my insurance convince me to use another shop again.

After a collision damage to the front end and steering of my Toyota, I went here, largely due to the fact that they are the preferred body shop of Symes Toyota of Pasadena, I believe owned by the same people. They also said the car would be checked enginewise and functionally by the Toyota dealer mechanics. There was actually little body damage but mostly the steering linkage was broken as one of the wheels actually took the brunt of the impact.
Firstly, the people there were helpful and friendly. But the work dragged on. It took about 6 weeks. I’m not sure why so long but that’s a long time to be without a car. I really fail to see how it would take any more than 3 weeks accounting for slight delays getting parts and setting a review or two with the insurance adjuster.
Then I got the car back, took a test drive. It looked immaculate and it had been washed. They said the mechanics at the dealer had pronounced it perfectly fine and had used all new Toyota brand parts. Great right?
Then the trouble started. About 3 – 4 weeks after getting the car back, we noticed a knocking noise going over bumps. The noise came from the front wheel area that had been repaired. I took it back and they said a large nut securing the top of the shock absorber had come loose. They tightened it in about 20 minutes, no charge, as you would expect.
Well that was not the only nut they had failed to tighten. My wife drives the car mostly and she did not notice, but some weeks later I drove it and noticed the steering not being quite right. The car pulled slightly to one side. This got worse and I also thought there was a very slight odd noise or hum coming from the front tires. And the steering wheel was pointing to one side a bit while driving a straight line. So I checked the tires and noticed the inside edges of both front tires were wearing (where it’s hard to see). I decided to take it to Island Tire where I had replaced and aligned the tires about 2 years ago. I like that tire shop, and decided in effect to get a second opinion and full going over by a separate mechanic I trusted. They reported that some kind of tie rod on the front end was loose and so the alignment was bad. Both worn front tires had to be replaced, again newish tires with less than 10,000 miles on them. I believe it’s self evident that Symes had failed to tighten this alignment nut to torque spec, directly causing this problem. With more wear the tires could have easily blown out had we not gotten them checked out quickly.
I will not go back to Symes as, well, if you can’t tighten a simple nut to spec what kind of mechanic are you? Pretty basic stuff.