T-Mobile

I hate writing bad reviews, but the customer service here needs serious improvement. I went to this store where I bought my cell phone several months ago and needed a new charger. As I went into the store, there was another customer waiting in front of me.
NOT ONE of the four sales rep acknowledged me or the other customer as we stood there waiting to be helped. Grant it all the sales rep were helping other customers, which is fine, but a quick «welcome» or «hi, how can we help you?» would have been nice.
Instead, I hear two of the sales rep making long, winded small talk with customers, yet two customers are standing there patiently waiting for someone to simply ask «how can we assist you today?» One sales rep went on, and on, AND ON about his experience in college… but again, two people are waiting to be helped.
All four of the sales reps acted as if the were no other customers in the store. However, the other lady and I had to wait and overhear sales reps chat away about their «college experience» Do you not see us standing here?
The lady in front of me finally left.
I myself had enough and went up to a sales rep to simply state I just needed to be shown where the phone chargers were and the price where he said to me «I’m still helping this customer and I’ll help you when I’m done.»
Mind you, BEFORE I went up to him, he was showing this customer unnecessary little details on a model phone and it seemed like he was showing her unnecessary details on purpose when he clearly sees two people waiting (we made eye contact).
Why do you need to show a customer how the screen on a model phone gets dark?
Really???
That’s more important than politely excusing yourself to quickly assist the next customer?
Maybe myself or the other lady that had left wanted to check out new phones too! How about ASK how you can help us and get us preoccupied with looking at new cell phone models?
THEN you can go back to show the customer you were helping… I don’t know… how to make the cell phone screen get bright!
WOW…after waiting ten minutes I had to be the one to go up to a sales rep to seek help when it’s the job of any sales rep to greet customers and offer assistance.
I know it takes a long time to deal with a new customer when opening up a new cell phone line, but hell… again, ACKNOWLEDGE the damn people who walk into your store and keep unnecessary small talk to a minimum when other customers are patiently waiting.
I was already an existing customer, but with the poor customer service I received, if I was a new customer, I would have left and went to open a new cell phone account with one of their competitors like Verizon.
Sorry, but the customer service at this store was unacceptable.
I work in customer service and at times there is heavy foot traffic when I am working one-​on-​one with an individual. Still, when a customer walks through my door, I politely say «excuse me» to the customer I’m helping and say «Hi» to the NEW customer.
It’s basic customer service 101.
Next time I am going to the T-​Mobile store at 173 S. Lake Ave.

The sales rep and manager didn’t honor the online pricing of the SIM Starter Kit, even though the Customer Representative (611) said that every store should. I went to the T-​Mobile on Foothitll Blvd and they honored it right away, even without me telling them about the online prices.

I updated my cell today; and I went with T[-Mobile. Went to Tarjay (Target) and bought phone and headed out to the T-​Mobile store near me. Joaquin R was wonderful; the place chirped with young men and women staff, and all were friendly.
Joaquin was very reassuring (I’m older and thatched headed at the moment due to some serious happenings), but hey I’m spunky, and I announced I’ve never been to a T-​Mobile store in my life. Joaquin took care of it all; I bought a screen saver, and a tinted something or other, because I will be using this heavily as I am moving to a wireless household.
Thanks for the quick and wonderful service. I do believe I will enjoy this phone and just have fun, besides connect with my 700 cronies around the neighborhood, the street, the world and whathaveyou! Esther Bradley-​DeTally

no stars for this store. went to this store a second time with new phone problems. first time problem fixed. second problem unable to fix, but ordered me a new phone. upon telephoning t-​mobil customer service i found out that i would be charged for insurance that i never discussed or agreed to add to my service’ beware and check every line in your order.

Marcelo is an angel! Hooked it up big time he gave me a free cell spot router and made the whole process so easy definitely satisfied :)))

They seem knowledgeable but I never felt like I was being so hustled at T-​Mobile store. I had an hour issue with my phone, which never got resolved, and instead of trying to help me with it, they tried to sell me a new phone, and its not like they’re subsidized anymore so they were just trying to lock me into more payments. Horrible, I understand the new business model of T-​Mobile, but it doesn’t foster a need for upgrades anymore since I’ll be paying an extra 25 dollars or more on my bill if I choose to consistently upgrade. Its lie now they push phones even harder because they are making that much more off of them, and we as the consumer get stuck in perpetual payments, slaves to our phone debt… Making payments on something u can’t afford outright is a cool move on tmobiles part because subsidizing causes other problems, but trying to keep people in perpetual payment because of it… Not a good move. T-​Mobile is the company that actually cares about customets, u dnt think this store realizes that.

I AM HAPPY WITH THE OUTCOME! I WISH I COULD GIVE 4.5 STARS!
My phone (and purse and everything in it) was stolen. So it’s been a costly, time-​consuming hassle replacing e-ver-y-thing…In the meantime, I’ve been using friends’ phones here and there, but really needed my own phone to hold me over until I could get my own. My friend let me use his old pay as you go phone so that I could use the plan he’d had. I had just made my payment for the minutes that I’d been told I would get in exchange, and apparently the computer system suddenly changed the price/​minute, increasing the cost/​minute to three times that which was discussed! I immediately asked for a refund and was beyond frustrated when the manager stepped in to review the problem and inform me that, unfortunately, for pre-​paid services there can be no refunds. After several tense minutes of me composing my impending negative Unilocal review in my head, the manager came up with an idea to credit the account, so that I actually walked away with WAY more minutes and text than I’d paid for. This will definitely hold me over until I get my new phone. I walked out smiling… I didn’t see thAt coming.
The only reason I didn’t give five stars is as follows: what could’ve made the experience better is if – after seeing that there was a problem not caused by the customer – there was more immediate assurance of the company figuring out a fair resolution (vs. me having stood there wondering if I was going to get my money stolen again… but this time as a casualty of corporate neglect).
That said, I AM HAPPY WITH THE OUTCOME!
I’ll definitely recommend this store, as long as that person is managing it, at least… Unfortunately, I don’t remember his name, but it starts with an «M», I believe. But he says he reads these reviews, so maybe he’ll correct me!

Went in because I got a new galaxy s4 and my current chip on my Old galaxy s1 was too big and didn’t fit. Well I informed them about this and they told me the phone needed a new chip since the old one was too big. I bought a new small chip because the old one was too big. The next day I decided I did not want the new phone so I was gonna go back to my old one and I called to check if I could return the chip and the same guy that sold me the chip answered the phone and he told me that I couldn’t not return the chip since it was opened and that my old chip could have been cut, so Instead of helping me out the first time and cutting the old chip he decided to just make some quick cash of me by having me buy a new one.