Texas Department of Public Safety

If I could give this place zero stars I would. I came in at 3:15, when they close at 5, and they turned me away because they were too busy. The next morning I went back at 8 am when they opened. I waited over an hour and they had only served about 5 people, and there were about 40 people in the room. They had only three people working in the back. I The lady who handles check in was less than friendly to each customer. The people in the back work without haste and motivation which is why it takes so long. For a government run office, I was incredibly disappointed by this experience, and feel that the attitudes and work ethics were lacking in all areas.

Don’t come here if you are looking to get your driver’s license, I came here assuming since this DPS office isn’t in the city of Houston that they will treat me nicely and with respect.
Unfortunately, I was wrong. Customer service is non-​existent! They just work here for that money and can give a rat’s crack how they treat you.
Plus, it doesn’t help walking into a place like this and knowing once you walk through that front door everyone will be staring you at like a hawk until your number is called.
That’s the worst. The staff wasn’t pleasant to look at as they gave me instant attitude when I glanced at them.
Even if you don’t have all your papers with you, they will try in their will to make a scene, so everybody in the whole facility knows that you’ve waited for an hour just to be told you need more information first.
That’s frustrating. You wonder why can’t they just whisper that to you?!
No television to look at, even though Judge Judy was on at the time. The channel remained on the same DPS channel playing the continuous thing of eye sores.
Not to mention, the vibe is so dead. Everyone looks and feels empty, it was difficult to even think of making small talk with anyone.
Heck, I wouldn’t like it either if I worked here. Indeed, dealing with rude customers that have crying babies and undisciplined kids everyday can be unbearable migraine to witness and listen to.
Also, the supply of chairs lacks so much that you’ll be forced to stand up while you wait which can be an even more pain.
Avoid the trouble of coming here. Save yourself and your soul. It isn’t worth your time here, just go somewhere else.

The employees are very rude here. They don’t smile and they make it obvious that they’re annoyed by ANYTHING. Worst costumer service I’ve ever experienced. They all hate their jobs here. Take my advice and go ANYWHERE ELSE but here.

Welcome to Hell. The lady who’s the gatekeeper for the check in process is unbelievably unhappy with her job. Her attitude spreads and I am sitting in a vortex of misery. Every seat is taken, people are leaning against the walls, babies are crying, old people are dying. I mean seriously the wait time is insane. I mean nobody wants to be here and there are obviously not enough employees for the amount of customers, but would it kill you to smile? Ahh a new lady has arrived with a friendly voice! She may have even grimaced at us or possibly it was a smile? Aaah I can feel the atmosphere lightening, I can breathe, no one is crying kids or adults. I may make it out of here today!
Ok I just left it took 1 hour and 45 minutes. The ladies in the back were much nicer and were smiling. I originally gave a rating of 1 but the new employee at the front counter and those in back really helped.

Thr staff was very rude and the whole area looked very ghetto. I decided to go to the one in Rosenburg and it was big.
The staff answered my questions and we’re friendly.