The UPS Store

Wow. My experience at this UPS was terrible from beginning to end!
The moment I entered, I noticed the rudeness of the staff working. No one said hello to me, the man behind the counter was rude and aggressive.
As I left I said goodbye and no one said goodbye or thanked me for coming in! And I KNOW they heard me, because there were only about 4 people in the room.
Another customer looked at me in solidarity and agreement that this UPS store is the worst. Definitely not coming here again.

I cannot express to you how frustrated I am with this UPS store and in particular Ping. I have been a customer for several years. The service has generally been okay. But as of late there have been more and more issues.
I receive a lot of packages, hence the need for a UPS place to receive them. Most days I can get in to pick up my boxes right away, but sometimes, as I run a business, thats just not possible. I was told they have a box where they can put small to medium sized packages to be picked up later. That seemed to work, until I asked one day for them to put it in the box, and then by chance was able to pick it up early. The owner got upset, asking my why i asked to put in the box, if I intended to pick it up early. I did not realize that was a problem, you would think he would be glad I made it in.
Now they tell me when they call about a package, I have to wait until 5:00 to ask them to put it in the box, like some kind of punishment for picking up early in the past. Then for about the 5^th time now, they forget to put it in the box, even when I call and ask the to as instructed. Now I have to make an extra trip to pick up my package in the morning.
Not sure if the employees have changed or not, but its really the attitude of the owner that is a problem. I have always done my best to pick items up on time and pay my bill yearly in advance.
It seems my business is not appreciated, so it may be time to look elsewhere.

Ok, been going to this UPS store for years. I knew they were a tad more than the post office, but figured the quick service and all my info in the computer saved time. I went in today with a box that was a bit shorter than a shoe box weighing 1.25 pounds. The owner plugged in my info, handed me the address and asked if it was correct, I stated yes. He went to put the label on and I said, «wait, how much is it?» He replied «fourteen dolla.» (yes I know I left off the ‘r’)
My shocked reply was, «what, I know it can’t be that much, the post office will be cheaper.» He handed me back the box and said, «It go long way.» As I walked out I said, Indiana is not long way, Puerto Rico is long way.
I went over to the the post office, $ 10 !
So, the UPS owner has decided to jack up his prices. Siyanara.

I truly hate writing one-​star reviews; however, I LOVE writing them when they’re earned and well-​deserved. Here’s my beef with the joker at this place…
I had a box that was dimensionally smaller than a shoebox. It was a cell phone return box for Verizon Wireless. It required literally ONE piece of tape to seal the box. Seriously, one strip of tape 12 inches long would have been more than enough to make the little package ready to be shipped.
He charged me $ 1. That’s right! For a 12-​inch long piece of tape!
I’m sorry, but if you can’t incur the cost of roughly one one-​hundredth of a roll of tape as a cost of doing business, you’re pathetic. Truly.
The employee that helped me was even shaking their head.
Never will I set foot in this place again. There are plenty of UPS stores around. What a cheap bastard!

This store is awesome. Friendly staff that is courteous, knowledgeable and friendly. I utilize their mail delivery service and could not be happier. If you need this service, give these guys a shot!

I purchased a 2×12 Mesa/​Boogie cabinet on eBay. The seller took it to this location to have it packed and shipped only 35 miles away. Because of schedules and that I work graveyard, I did not drive to get it. I ended up getting it damaged because it was packed SO poorly. In total, the cabinet weighs 66 pounds. How did they pack it? They only used two, 1-​inch thick pieces of styrofoam. THAT’S IT!
A file claim was immediately made and after they «supposedly» attempted two times to pick up, they finally came on the third attempt. They took it all the way back to Pasadena to be inspected. The cabinet itself is fine. However, because of the terrible packing, the magnets on the speakers broke off in shipping. The UPS store did not want to ship it back to me and wanted to have the seller pick it up. All I wanted was reimbursement for the speakers which is about 200.00 In total, I paid 400.00 for the cabinet and 50.00 for shipping. So it’s obvious I was being kind in asking for 200.00 for speaker replacement and 50.00 shipping refund.
He shipped the cabinet back and said he’s voiding me making a file claim since he’s sending the cabinet back. He then said that he’s basically losing money because he’s shipping it to me. Um, HELLO?! YOU PACKED A 66 POUND PACKAGE WITH ONLY 2 PIECES OF PROTECTION! I called UPS and they said because it’s a UPS store, their hands are clean since UPS stores are privately owned. Basically, UPS can promote their name when people pay to use their name and ultimately UPS can keep out of the business of UPS store.
I just called UPS corporate and they told me that since it’s a UPS store, I have to take it up with them. They told me it was already denied by UPS because their report says the item was damaged because of poor packing. Yes, they’re are denying the claim for their own affiliates lack of packing and now I’m losing out on a couple hundred dollars.

I walked in and the owner called me a liar for no reason. Worst customer service ever! I am never going back to this UPS store again.

This is the UPS I always go do, every time I go there’s never a line, I love it! One time I did have to wait, but only because I wanted a receipt. Super efficient and my packages always get delivered. Everything I could need in a ups store.

I called to ask a Notary question and this person/​owner with an Asian accent sounded like he didn’t want to impart any information nor useful help in giving me a proper reply. If the other negative reviews here from other customers are legitimate, then I have to agree that this owner is «rude» and will ONLY care about your money that will help him run a NOT-​SO-​CUSTOMER-​FRIENDLY business!
* CLOSE YOUR UPS SHOP and RUN A FUNERAL PARLOR SO THERE’S NO HUMAN INTERACTION FOR YOU!

I can’t believe how fast I was helped!!! Not only was he super friendly and handled me with a smile but he had me out of there faster than I could write a review!

Came in to mail a small box (shoe box size), asked if she could put a piece of tape over the top to affix the mailing label. No, but I could buy some tape.
Wow. I understand tape isn’t free, but when I only need an 8″ strip of tape and she’s got a giant tape roller in her hand. just seems like a common courtesy to a customer.

I have never been more turned off by a business than now. I am horrified to think that in today’s economy, the owner of this UPS Store is able to survive with his below average people skills, his lack of interest in conversing with a customer, and his inability to care about his establishment.
This was only a drop off of prepaid bags filled to the brim with Nespresso Pods for recycling. I carried in 3 very large bags, obviously awkward to carry and difficult to maneuver… my fault for not making two trips to the car. I was the only customer in the place, so a hello would have been nice. Instead, he looked put out by my entry, and pointed to the scale.
I placed a bag on the scale, he threw it in a bin, and proceeded in the same fashion for the other two packages. He printed up a reciept, handed it to me, and walked to the back.
NOT ONE WORD WAS EXCHANGED.
I left absolutely astonished.
Had I been paying for this transaction, I would have taken my things and found another carrier to do my delivery.
I willl never step foot in this UPS again.
I am not a negative reviewer, but In this instance, it is warrented. ONE star is far too generous.

Terrible «customer service» here. The guy was a jerk. Couldn’t read the barcode on my preprinted label and wanted to charge me to use the computer to print a new one. Told me «it was my problem». Seems like it was his reader that wouldn’t work and he wouldn’t just manually enter the info. Would NEVER go back here.

I have to back up the other negative reviews here.
The owner of this store is SUPER rude and is obnoxious even though has no idea what he is doing. He just wasted my lunch hour by clearly not knowing what his job as a notary is and being belligerent about not knowing what his job is by overstepping his bounds. First, because I was asking for notary service, he helped every other customer behind me in the store before «helping» me. Then, he refused to do the service for me after looking at my documents. However, within a mile of this place, I found someone who told me that everything was in order and there should have been no issue, especially since a lawyer prepared the documents carefully.
I would assume that if you are standing in front of this place and just need to drop something off for UPS, this place will work but the customer service had me so angry that I left SUPER upset, AND after going to another notary who told me the guy at Foothill UPS was actually wrong. So, in the end, I went about a mile west down Colorado Blvd. and just did my business with another notary who made everything smooth and simple.
I would say, avoid this place because of the rude customer service and the dangerous lack of knowledge they have which could derail any reason you went in there in the first place.

This is the worst UPS store ever! EVER ever. The owner is rude and has absolutely no idea what he’s doing. This store is close to my house so I wanted to try it out to return some AT&T cables (UPS and AT&T have a contract that should make this process easy peasy lemon squeezy). I told him I didn’t have my account number and asked if that would be a problem. He said he would try to look me up and asked if I could hold on. He proceeded to help customer after customer after customer (who apparently had easier tasks). I ended up waiting over a half hour (I gave it this long because I thought «surely he has to come back to me now.») When I finally demanded his attention he stared blankly at his monitor for a several minutes and then proceeded to tell me he couldn’t help me without an account number. He was so rude and unprofessional!
After that I swore I would never come back but it’s so close to my house and I had another quickie drop off so I decided to give it another try. My package was mostly wrapped up and ready to go, but I needed one small piece of masking tape to secure one side. He said that he would have to charge me an extra dollar for that tiny piece of tape! No thank you. Its worth it to drive down to the UPS on Colorado. Do not use this store. I have learned my lesson.

Great store to deal with! I will ship from this store from now on. The owner is great and to the point.

This is in fact a ZERO star! The owner is incredibly rude and argumentative without facts! What a sorry person. There are plenty of alternatives nearby for me as a customer. I feel sorry for his employees because they have no choice but to put up with him all day!

OMG, the owner is SO RUDE!!! The other reviewers that call him names, couldn’t be more accurate!
The first time I went in he told me he could mail DPO, but I should probably just go to the post office, so I did.
The 2^nd time, he allowed a couple to continue to copy/​collate/​assemble piles of presentations, while insisting he couldn’t possibly wait on anyone until they were done. 20 minutes later they were done. He just kept saying «go to the other UPS store», he insists he has plenty of regular customers and doesn’t need anymore business. Each time he’d repeat this he’d start laughing like a hyena. Thankfully I was returning some equipment, so he wasn’t going to make a dime off me, and he NEVER EVER WILL.

My reason for coming to this store was that I had to return my cable box (living cable free now, woo!) AT&T said all I had to do was take the box to a UPS store and they would take care of it. She also gave me a reference number to give the guy so that way it would get to AT&T faster. Sounded easy enough.
This store happened to be near where I was running errands that day. I figured I would pop in real fast, and then be on my way. That didn’t quite happen.
The people working there are the owners I assume. I have to say though, just because you own something doesn’t mean you should be working there. Their customer service skills seemed to be lacking. The man was very short with me, and it was hard to understand him, which seemed to frustrate him more. When running a business that involves interacting with customers, taking down important information, and shipping things to their correct location it generally helps if you can understand each other. I felt like our language barrier really hampered our ability to interact well.
I also found it awkward that the cash registers were so close together. I was almost shoulder to shoulder with the guy who was shipping next to me. We both were trying to give information to the person helping us at the same time. They had a hard enough time understanding us when we weren’t talking over each other, but now it had become a shouting match.
I feel like service at most UPS stores suck, and that is partly the fault of the people working there, and partly the fault of life. I mean you kind of have to go to the UPS store sometimes, and whether or not the service sucks, you’ll keep coming back.

I have a hard time understanding all the negative reviews, but everyone’e entitled to their own opinion I guess.
I love this UPS store. The owner, PN, knows both me and my fiancé and is always willing to help. I’ve only been in a few times, and today I forgot my key, but he opened my mailbox and got my packages with no trouble at all.
There’s only two guys in there, and they’re always busy and running around, but they take their time with their customers and are always friendly. It makes a mundane errand of picking up/​dropping off mail that much more pleasant.
Happy to be a customer!