A-One Refrigeration & Heating INC

Extremely knowledgeable pro’s. Technician was also very friendly & down to earth. Learned later that this is a 2^nd generation, family run business… Very cool! :)
I can tell these guys know their stuff. You would think that’s a given, but a lot of huge companies like «Um-​hum! Searss!» hire anyone they can, and end up sending someone with poor training & barely any experience to do a big job at your home.
If you want reliable professionals you can count on, I advise calling A-​One since they’ve been at it for decades.

I had quite an ordeal this past year on a property I own in Pasco. There was significant water damage at my house, and the HVAC unit went out in the middle of winter when too much moisture got into the air.
The crew working on the house had to evacuate until the HVAC was inspected. The owner,
Kyle, went out himself to perform the inspection and found that the HVAC unit was producing carbon monoxide from a cracked heat exchanger.
My insurance company sent out two other HVAC companies to validate the claim, and both reports came back as negative for carbon monoxide emissions.
A-​One Refrigeration stood by their inspection, and advised me to not allow work to continue on restoring the water loss until the HVAC unit was replaced. Even with two other companies contradicting the company, A-​One was able to convince my insurance agent to allow all the other HVAC inspectors witness see the test that they performed.
After the second test was performed and witnessed, all of the companies agreed that the HVAC unit was producing carbon monoxide and had to be replaced in order to make it livable. The other two companies retracted their claim that the unit was working.
This entire time I was in Seattle, trying to manage this problem across the state and start a new job. Without their professionalism and diligence I would have rented out my home with an HVAC unit producing carbon monoxide and opening up a huge legal liability as a property owner.

we’re a retired military family; after 20 years of living and owning homes in numerous locations nationwide, we have never encountered a more unprofessional and disorganized business than A-​one. They told us repeatedly they were waiting on the arrival of a part for our HVAC unit only to find out they never ordered it. Yet they were paid for it. 6 weeks ago. They cancelled and rescheduled appts constantly. They showed up late. Then the techs would be confused on what they were supposed to fix. They ran a pressure flow test. Then lost the results. The owner claimed he wanted to make up for all the inconveniences. He sent his son out, who replaced a fan for free. Then the owner changed his mind and ‘charged’ us by refusing to give us (or order, who knows at this point) the part he was originally paid for. Please, save yourself alot of time and grief and avoid this business!

I also say to stay away from this company. If zero stars was an option I would do that.
I had a spotted fox deal too. I wasn’t having any problems with my AC, but I have lived in my home for 3 years and thought I should have things checked just in case. Thought the spotted fox deal for A-​one was just what I needed. I was wrong and should have read the reviews on them first. The tech came in checked things out, and next thing I know he’s quoting me over $ 1,000 in repairs on a unit that seems to be working fine. Also said that the unit was leaking oil. Plus spotted fox Said the value of the service was $ 170 but the receipt he gave me showed $ 157. I had a bad feeling about it, so I asked him to email me the quote and I’d decide how to proceed in a few days. Here we are 3 days later and I still don’t have the price quote from when he was at my home. I’ve emailed and called but they say that their server is down and they can’t access that information.
In the meantime, I called Campbell & Company and had them come out and do a FREE second opinion and they were extremely helpful and knowledgeable and didn’t find anything wrong (and no oil leaks)…just made some minor suggestions of optional things that could be done for safety and some minimal repairs to prevent a future problem. Campbell also has great reviews online and will be getting all of my business in the future.

Stay away from this company. They are not an honest company and will try to rip you off. We bought one of those Spotted Fox deals online which gets you a free checkup and inspection on your AC unit for around $ 75 thinking this was a good deal since we are new homeowners and we didnt want our ac unit to break down in the middle of summer. So A one sends out a tech to inspect our unit. Next thing I know he has a quote for me of things needing replaced on my trane ac unit with a price of over $ 1,000. At first I believed him but my gut was telling me different so I told him we needed to think about it and sent him away. The next day I had two other honest well known companies come out and inspect my ac unit. Not one of those two companies found anything wrong with it! Several weeks later A One gives me a call wanting to know why I didnt pay my bill of $ 1,000 I owe them for work they did on my ac unit. Why? Because you never did do any work on it in the first place! Stay away from this dishonest company!
So Kyle the owner contacted me several days ago and explained A-​ones responsibility to the customer as well as their parts and service warranty and their 100 percent customer satisfaction guarantee. Kyle understood my frustration and refunded me the full amount I paid for the spotted fox deal.