Hertz Rent A Car

I rent a vehicle almost 1 out of every 3 weeks at locations around the world. This is the worst hertz facility anywhere in the world! And maybe the worst of any rental car shop! The line is always long, the employees are indifferent, at best. I would rather walk next visit!

Fantastic experience. The employee working was friendly and helpful. There was some confusion created by the third party (Orbitz) website I had booked through, and he was really knowedgeable and able to sort it out.
The car was very nice and got exremely good mileage for a minivan-​ish vehicle.
I’m often really hard on businesses here, but this was a truly excellent experience.

thanks to the Hertz in Pasco Washington, i now have experienced the worst customer service ever. the absolute indifference to customer needs or satisfaction is clearly what this Hertz is striving for — and have achieved. for the past few years i have been traveling 2 – 3 times per month, and when possible i rent from Hertz — but if go to Pasco again, i will walk to my appointment before renting from the Pasco Hertz. reservations thru the Hertz website are a joke… twice in a row the reserved cars are not available, im told others ‘without’ reservations rented them all — seriously? what is the point of a reservation? oh! i know, so you can offer me a smaller car at the same price, and say «will this work for you?» if it would have worked for me, i would have rented it ! i select a vehicle based on the number of passengers and luggage. because of Pasco Hertz we had to use two different vehicles to get everyone around. any other Hertz i’ve rented from would apologize and offer me a free upgrade — Not Hertz Pasco! even tho as i walked to the back-​40 where the my offering resided, i passed numerous other cars in Hertz parking spaces — OH! im sorry, those must have been for customers with RESERVATIONS! OH WAIT! THAT WAS ME! when i returned the car, no comment from the employee, just took the keys and asked the milage — again, i asked why they didnt honor the reservation, i got «I Told You! Other walk-​up customers came in!» i told him «well, you certainly lost My business in the future» to which i received a «SO?» wow! i was so shocked by this level of customer service i simply shook my head and walked away. lesson learned. hopefully future potential customers will learn from my experience.

I recently had the worst customer service experience of my life (even worse than the time I tried to cancel my Time Warner Cable service back in 2011), all thanks to the Hertz in Pasco, Washington. The detailed timeline of events is below, but for anyone just looking for a summary here it is: I was recently overcharged $ 84.75, lied to, and hung up on by associates from the Pasco, Washington Hertz. I eventually received a refund, but not before multiple phone calls and significant frustration. Below is a timeline of events:
5÷22÷15 at 11:09am — I picked up the rental car in Pasco, WA.
5÷24÷15 at 4:35pm — I returned the vehicle to the 8^th Ave. Seattle location, within the 48 – 72 hour window specified under the 3 day car rental terms.
6÷3÷15 — I checked my credit card statement and learned that Hertz had charged me $ 272.28, which is $ 84.75 more than the contract price of $ 187.53.
6÷4÷15 — I talked to Employee C (will refrain from mentioning entire name) from the Pasco location to inquire about my overcharge. She said since her records stated that since I returned the car under 48 hours (this was incorrect, I returned the car within the agreed upon 48 – 72 hours), that I had to pay a two day rental rate of $ 89.99/day, a total bill that was much higher than the contract rate of 3 days at $ 36.99/day. Never minding the fact that it seems strange a customer could be charged more for bringing a car back early, I provided Employee C with a picture I took at the time I dropped off the car, showing a time and location stamp of when and where the picture was taken, proving that I returned the car on time, as opposed to early. Employee C said that she would need the 8^th street Seattle location to verify the time at which the car was returned. I began a three way call with Employee C and Employee M from the 8^th Ave. Seattle location. While my contract with Hertz did not charge by the mile, Employee C and Employee M attempted to agree on the car’s mileage at the time of return, but reported two different odometer readings to each other. I believe this should have been an obvious sign that there were issues with Hertz data accuracy, perhaps the same data that inaccurately reported that I returned the car early. Employee C and Employee M told me they would research the situation and get back to me.
6÷9÷15 — After not hearing back, I called Employee C to check on the overage charge. She said that she would submit a form for a credit, however the reimbursement could take 30 – 60 days. I told her that I do not want to wait that long for the reimbursement, and she instructed me to follow up with her in a couple days.
6÷11÷15 — I called Employee C back in regards to the overcharge. She said that I would need additional proof that I returned the car at 4:35pm on ⁵⁄₂₄. I told her that since the 8^th Ave. location was closed at 4:35pm when I dropped the car off, I had to leave the keys in a drop box and therefore was not able to obtain a receipt upon checkout. She doubted that I dropped the car off after hours because she said the location is open 24/​7, a false statement given the hertz website specifies the office closes at 2pm on Sundays. I then asked to speak to a manager.
At this point I began speaking with Employee T. After explaining the situation to her, she agreed to provide me a refund. I told her that I had a negative customer experience, and that customer satisfaction is important to help protect a company’s brand via social media, etc. She told me that I was threatening to post via social media (I was not), that I would receive an e-​mail with the refund details, and then hung up on me.

I am a Hertz #1 Club Gold Member and rent a Hertz car every week somewhere around the globe. I only tell you this because I want you to know that I have tons of experience with the Hertz brand. I am normally quite impressed with the customer service and efficiency.
HOWEVER, this location has provided me with the worst customer service that I have had anywhere, with any consumer purchase, in years. I was treated so horribly that I was almost in tears at the counter. I will do EVERYTHING in my power to NEVER rent here again and I suggest nobody else does either.
This is a franchise location and the owner of this store should be very concerned about the employees that they put behind the counter. There is no reason why a franchise location should treat a customer any differently than corporate. They should be more concerned with customer retention.
Overall, this experience goes down on the record as the worst ever Hertz. Even after the disaster of an employee at the counter, the car is filthy, has the maintenance required light on and is so overpriced that I am considering reporting price gouging. If I could choose negative stars on this ranking, I certainly would.

It would be better to take a taxi away from the airport and find another rental company than rent from Hertz at the airport.
They have very poor customer service and they do not inspect their cars unless it is convenient for them. They claimed i smoked in their car and it was supposedly keyed in my possession, so the rental ultimately cost me and my insurance company more than $ 2000. I don’t smoke and i never had but when this was explained to them they didn’t care and wouldn’t listen to anything. They must be really hurting for business if they are treating their customers like this in such a small area. This location is owned by an independent person/​company so it doesn’t do any good to call hertz customer service and they will push you away just like this local branch did. I wrote several complaints to Hertz and all i heard back was that they were forwarded to the local manager. The local manager reflects the professionalism of the employees and has no customer service skills whatsoever. I could go on and on about this because it is the classic example of a large company taking advantage of the little guy.
In a nut shell do not rent from Hertz in Pasco. Since the main corporation doesn’t stand by them either i am going to say stay away from Hertz all together.

I rented a one-​way rental here on August 23^rd to drop off in Spokane, WA on September 7^th. I inquired about what an upgrade would cost since I was hoping for something slightly bigger than the economy I initially reserved. The attendant on duty quoted me some prices that were a little rich for my blood, so I turned it down. She then offered me a vehicle that hadn’t been cleaned yet, but said I could take it for what my current vehicle cost. I enthusiastically accepted. I signed the paperwork and went out to grab my car. The windows had some smudges on them and it needed a quick vacuum. There was also a random lemon in the cup holder… strange. wUpon returning the car to Spokane, WA a couple of weeks later I learning that I was charged $ 160, plus applicable fees for the dirty «upgrade». The attendant in Spokane told me I needed to contact this office. I contacted this office and no one answered the phone. I called a few hours later and I was told I needed to take it up with Hertz customer no service at 1−800−654−4173. Customer no service told me I had to take it up with the local branch. I called back and finally reached the manager and was told she said no such thing. If you rent from this place, only do so as a last resort. Scrutinize that contact to death, because what they say clearly doesn’t match up with what they put in writing. Very disappointed in Hertz over all.

I too would like to give this location negative stars!
I rented a car for $ 55 for the weekend, the bill came to over $ 145 after they added fees.
I reserved a car there was as i was talking with the agent at the desk, I asked several questions about my rental, including what gas option I was getting. He told me one thing and signed me up for another. The net change in the price to me was, and profit in their pocket, was roughly $ 49. After talking with the same person after I got home and saw what they had done, he turned a deaf ear to me and said, «Well you signed it… you should have read it first!» Yes, to his point I should have, but I had just talked with him about it, and I thought he would be an honest employee and not try and cheat his customers… boy was I wrong.
Now having returned home and not able to fill the car up my self, the manager of the location did offer me the ability to switch from the full tank I purchased to the «Have them fill it up» option for a mean $ 9+ per gallon. So I’ll probably end up saving about $ 20 from that «help».
Bottom line a $ 55 rental, plus originally $ 61 for gas and another $ 29 in other fees and taxes. Now saving maybe $ 20, a $ 55 car rental is only costing me around $ 125.
I read something once about truth-in-advertising…NOT AT HERTZ. Come to think of it… they did get the name right just miss-​spelled it. Should be «Hurts»

Eff you hertz, eff you!
Can I give you negative stars?
Got stranded at the Pasco airport at 11:30PM because you said you would make an «exception» and have someone stay late past closing to rent me a car (which I truly appreciated at the time). Not only was this confirmed by your corporate office, but also the local branch.
You couldn’t have just told me from the beginning that no one would be around so I could have planned accordingly?
I was planning on driving out that night to the nice B&B that I booked, but ended up paying for two rooms (one of which I didn’t stay at, obviously) and staying at a dumpy motel nearby. Worst of all, no apologies from your staff or attempts to recover your horrible service mishaps at all. I understand that things can go wrong, but no attempt at all? Really?
Hertz? Never, never again…

Apathetic employee’s, I returned a car recently and the clerk didn’t even muster a word. They never have an upgrade available and the rentals are always high mileage, dirty, and an odd model.