I had a flat out terrible experience with this place. My S5’s charging port went out, and I needed it replaced. Went here because the reviews were outstanding. When I picked up my phone, it was able to charge but my phone now had a problem where the menu button on my phone became stuck, rendering the phone useless. I took it back two more times, and they still couldn’t fix it. Finally I took it to another place(EZ Fix) and they fixed it right away, by replacing the charging port. What’s more, EZ Fix told me that the charging port that ProLabs put in looked like it was carelessly installed. On top of that, ProLabs has no refund policy and I practically had to yell at someone to get my refund($ 75). One particular employee was also rude and accused me of making my phone’s issue up. DON’T GOHERE, go to EZ Fix or anywhere else in Tri-Cities.
Jessica R.
Rating des Ortes: 1 Richland, WA
Came to get my iPhone 6 fix. It needed a new battery so they changed it took about 30 minutes it was $ 39.99 plus tax thought it was a good deal. As soon as I got home I realize the screens wasn’t close properly so the next day I came back so they can fix it and they said they couldn’t they would have to charge me. Are you kidding me my phone screen was perfectly fine before they changed the battery so why would I have to pay extra. Never coming here again
Mark R.
Rating des Ortes: 5 Richland, WA
Fantastic same day service, their quotes were very fair and the work was dine within an hour! Thank you so much
Kelley P.
Rating des Ortes: 5 Kennewick, WA
I went in to have my screen put back into the bezel after it partially ‘popped out’ from a drop. Wireless carrier rep. said I needed a new phone, but this place was able to fix it and I’m off and running with a lot more $$ in my pocket. Excellent service at a good price. You actually have personnel that are certified to repair your smartphone, rare in a lot of repair shops. Thanks!